Mind the Product

MARCH 20, 2020

How can you position yourself well now for a future as a product leader, and, once you get the job, what do you do? Quoting Georgie Smallwood, CPO of European digital bank N26, Melissa explains that the skills of a product leader are essentially those of a product manager but with wider scope. Plan Your Future Today.

User Testing 223

User Testing Customer Feedback Product Research Customer Experience 223

The Product Coalition

APRIL 7, 2021

The company has collaborated with hundreds of businesses worldwide, including brands like InterCars, Deloitte Digital, DHL, LUX MED (Bupa Group), Top Secret, Makro C&C, Rossmann, Sodexo, Bank BPH, and many others. Netguru Netguru is one of the leading product design and software development companies in Poland.

Research Software 115

Research Software Feedback Software Artificial Inteligence User Testing 115

The Product Guy

DECEMBER 15, 2019

Harpal now works as an independent consultant and interim Chief Product Officer (CPO) advising companies and teams globally on strategic product development and innovation. The Best Product Consultant. The Best Visionary Product. Drew Falkman.

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

Mind the Product

MARCH 14, 2019

Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. In the Kano model, the surprise touches that users enjoy are called “delighters” For example, imagine a staff member handing a free lollipop to your child to keep them happy while you queue at the bank.

Customer Satisfaction 179

Customer Satisfaction User Testing Banking Customer Experience 179

Mind the Product

APRIL 10, 2020

In most companies, we try to plan the long-term future with an organisational strategy which feeds into a product strategy. This in turn feeds project plans and feature roadmaps, and the micro-planning of an agile product team. Then these results can then feed back into our ideas bank and update our ICE scores.

Framework 174

Framework Weak Development Team Customer Experience User Testing 174

Mind the Product

MARCH 8, 2019

Money transfer service Transferwise has undergone phenomenal growth and now moves over £3 billion a month, saving its customers more than £3 million a day in bank fees. This rapid growth hasn’t been achieved by paid marketing; product evangelism has been the biggest driver of growth.

KPI 165

KPI Banking User Testing Product Research 165

Mironov Consulting

DECEMBER 5, 2023

  Product/Engineering has some work to do – revised regulatory reports, new date formats, US/Canadian hosting, language toggles – but most of the effort is probably in Sales & Marketing.    A good corporate strategy, wherever it comes from, is necessary for a good product strategy.

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

The Product Coalition

OCTOBER 27, 2020

Overall, NAB’s API is surprisingly good for a bank. Language is one of being product-led?—?“register, Going Live to Production I didn’t go down the path of getting production access due to time constraints on my part. Easy to follow, easy to get started. register, experiment, go-live” and “open beta”.

Software Review 154

Software Review Research Software Technical Review Naming 154

Mironov Consulting

APRIL 12, 2020

Assume that some of your team may need more (short-term) help around cross-functional strategies, complex planning or other “deep thinking” tasks during this very stressful period. Then Onto Crisis Product Strategies. If you can, make extra time to review their work and coach them through tough assignments.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Mind the Product

JUNE 11, 2019

So unlike shopping or banking, there isn’t yet a strong set of user preconceptions about the digital experience. Over the course of a few months we did a mix of in-person and remote interviews with people on repeat prescriptions who were users of ecommerce or online banking services, but not customers of Echo.

User Testing 137

User Testing Customer Experience Product Research Banking 137

Bain Public

DECEMBER 5, 2022

Paul Ortchanian , founder and CEO of Bain Public, was a guest on Product Voices this year discussing why relationships with the leadership team is a MUST for product managers. QUESTION 1: Do you think that company strategy and product strategy are the same? This is how I look at product strategies….

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Mind the Product

DECEMBER 12, 2017

My industry is financial services, and here new legislation such as PSD2 and Open Banking will present customers with even more options about who they bank with, where they invest, what products are available to them and where they go for advice. Competing on a product basis is not a viable option.

Data Visualization 138

Data Visualization Reporting Tools Analytic Tools User Testing 138

ProductPlan

FEBRUARY 28, 2023

You put together a product strategy to draw a connection between solving your customers’ problems and helping your organization meet its goals. You then enact that product strategy by driving the development, market launch, and continual support and improvement of your product.

Feedback Software 52

Feedback Software Information Technology Product Management 52

Bain Public

MARCH 20, 2021

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on March 30th, 2021 in collaboration with EcoFuel : a specialized and personalized accelerator dedicated to seed stage cleantech startups. About Paul Ortchanian.

Workshop 52

Workshop Biotechnology Research Software Data Visualization 52

ProductPlan

OCTOBER 23, 2018

A few years ago, many major banks began adding new fees for standard consumer banking services. As an AmericanExpress.com article explained , there were several huge flaws in the banks’ rollout of these new charges. Second, the banks did a lousy job of communicating the new charges. But here’s another one.

Analytic Tools 68

Analytic Tools Research Software Reporting Tools Data Visualization 68

Product Talk

MAY 13, 2020

Product teams struggle to drive business outcomes because many companies haven’t taken the time to define their strategy. Marty Cagan highlighted this in his recent post “ Product Strategy – Focus.” Your product team or company already made the choices that led to this moment. What is a lagging indicator?

Product Research 354

Product Research User Testing Customer Experience Feedback Software 354

280 Group

JANUARY 7, 2020

When signing up for an investment account, today a bank requires you to print a form, fill it out, sign it, scan it, then email it back. Roger has worked in the field of Product Management for over 20 years, with experience in startups, growth companies, and various technology sectors. Digital ease.

Data Visualization 240

Data Visualization Artificial Inteligence Analytic Tools Product Management 240

The Product Coalition

JUNE 11, 2019

The first thought that came to my mind was the cool UI that is nothing like the current boring ATM and a friendly process that make sure the user won’t forget the bank card. I was deeply attracted by this question when I was reading an article by LIANG Ning, one of the most noted product people in China. Why do the banks provide ATM?

Feedback Software 64

Feedback Software Banking Customer Experience User Testing 64

Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines).  High likelihood that we’ll regret doing this work after the Overflow Team has moved on.

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mironov Consulting

MARCH 9, 2024

  But that’s 20x more time than you can possibly investigate even if you spend all of your time sorting incoming tickets and ignore everything else product managers do.  Your company spends €80M/year on raw materials, so we think you could save €5M - €7M/year by using our product."

User Testing 59

User Testing Reporting Tools Customer Experience Technical Review 59

PMLesson's Ace the PM Interview

MAY 3, 2022

Bizops and Strategy professionals may help with creating strategic plans or budgets. This might include product development, product strategy, expansion into new territories, sales strategies or other types of growth. It's also likely that if you work in investment banking, you attended an MBA program.

Data Visualization 52

Data Visualization Banking Analytic Tools Consulting 52

Intercom, Inc.

JULY 11, 2018

Accepting payment used to involve bulky machines with rolls of thermal paper, faxing paperwork to banks, ISDN lines, and batch transaction transfers run nightly. The third approach involves removing common situational limitations on a workflow. Today you swipe a card through a phone and you’re done.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Product Management University

JANUARY 29, 2017

tier 1 banks in western Europe). After all, if everything in your organization revolves around products – and it usually does – shouldn’t product teams be in the best position to lead the charge? Present these options in the context of portfolio investments aimed at broad scale market needs to keep it strategic.

Product Management 100

Product Management Product Manager Banking Management 100

Userpilot

AUGUST 30, 2023

But you need a solid strategy and must pay attention to creating mind-blowing user experiences. Product growth speakers. About the author – Dave Martin Dave Martin is the founder of Product Leader coaching service RighToLeft , executive coach, and Chief Product Officer with over 20 years of experience.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

The Product Coalition

NOVEMBER 26, 2019

Many product managers I speak with know full well that the system is broken and wasteful, but feel powerless to change it. Last tickets available for my Lean Product Management workshop Dec 3–4 in Barcelona. Learn how to create verified product strategy and to put to use the GIST framework in two activity-packet days.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

The Product Coalition

JANUARY 5, 2021

For a pilot program that is aiming to gather as much data as possible at prominent stations, this fails to take into account people who do not have smart devices (looking at you, Brooklyn) or contactless bank cards. Regardless, the future looks bright.

Transportation 150

Transportation Data Visualization Government Banking 150

bpma ProductHub

JUNE 12, 2017

Erin shared how she used customer focus and analytics every step of the way to optimize the cloud product offering and marketing strategy. Customers can see which ideas are the most requested, and have confidence that they will be implemented.

Analytic Tools 199

Analytic Tools User Testing Customer Experience Feedback Software 199

Userzoom

JUNE 9, 2020

Returning vs. new, digitally inexperienced vs. experienced, old vs young, informed vs non informed… whatever it may be, knowing these new users is key to the product strategy in the immediate future and beyond. Use your analytics, product teams, front-line customer teams, and explore all this data.

User Testing 121

User Testing Product Research Research Software UX 121

The Product Guy

MAY 7, 2020

It contains subsections with steps that one should go through while building products. Product Strategy. As a first step, PM needs to define the strategy for the product. A well defined product strategy provides insights into the deep customer problems that your product is trying to address.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

Userpilot

JULY 27, 2023

Product Manager : In charge of creating product strategy and overseeing the design process, among other things. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Come up with product and new feature ideas.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

The Product Coalition

NOVEMBER 19, 2020

How do these people get into product? Strategies to switch into product management. Associate Product Management (APM) programs. Brett was 30, had been in finance, and eventually got into product at the bank he worked at. They spent a few years in another job, maybe as an analyst or consultant.

Technical Review 162

Technical Review Product Management Product Manager Research Software 162

Bain Public

AUGUST 20, 2019

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a customer-centric design workshop, as well as acting as a product coach for 5 of the 10 chosen teams during the 2019 Cohort program.

User Testing 40

User Testing Workshop Banking Feedback Software 40

ProductPlan

JULY 27, 2023

To get an idea of how JTBD helps people decide about their products we talked to some people who have used jobs-to-be-done approaches in digital transformations.

Research Software 87

Research Software Framework Customer Experience Product Research 87

Mind the Product

MARCH 30, 2020

Currently based in Amsterdam John-Simon spends the majority of his time with various stage startups throughout AsiaPac, consulting as an expert-in-residence, supporting product strategy and execution. Andy Willshaw is IBM’s Executive Search and Integration Practice Lead for Asia Pacific, Japan and Greater China.

Advertising 108

Advertising Product Research Startups Government 108

ProductPlan

DECEMBER 1, 2021

Even among experienced product professionals, a common misconception in business holds that product strategy and business strategy mean the same thing. Product professionals need to understand the distinction between business strategy vs. product strategy. A Closer Look at Each Strategy.

Product Strategy 98

Product Strategy Strategy Onboarding KPIs User Testing 98

The Product Coalition

SEPTEMBER 20, 2018

All Yolion users need to do is connect their bank account to the app, and then the savings start rolling in. When we first started building the product strategy, we were basically in diapers. And honestly, I couldn’t answer one of the key questions you get in banking which is “How are you going to get people to trust you?”

User Testing 60

User Testing Data Visualization Customer Experience Dashboard 60

ProductPlan

SEPTEMBER 8, 2021

How did Amazon’s product strategy fare during the pandemic? Short answer: Amazon’s product strategy example lead the way). Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers.

Product Strategy 82

Product Strategy User Testing Strategy Technical Review 82