Wed.Jan 11, 2017

article thumbnail

What Makes People Do Extraordinary Things?

Mind the Product

What is the difference between Extraordinary and Excellent? Excellence is about doing what everybody else is doing, but doing it better than those people. In the world of business, this is done by setting standards, clearly articulating your goals and defining the processes by which you will achieve your outcomes. All of this is done whilst operating within societal or business norms.

article thumbnail

4 Self-Service Trends and Pacesetter Practices to Watch in 2017

TSIA

With the unprecedented planned spending for customer self-service portals , companies are looking for help on where to start. Over the last year, TSIA's VP of Support Services Research, Judith Platz, and I have had the opportunity to work with multiple TSIA members on evaluating their current self-service programs, tools and metrics, and making recommendations on investment priorities to accelerate self-service success.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Announcing 4 new and updated UserTesting features

UserTesting

To kick off the new year, UserTesting is pleased to announce four updates to our platform based on feedback from our customers! 1. Updated popular tasks. Popular tasks make study setup fast and easy. Instead of typing out each task … The post Announcing 4 new and updated UserTesting features appeared first on UserTesting Blog.

article thumbnail

Mobile user research and demand characteristics

dscout People Nerds

Participants on a mobile app are like strangers on a train.

article thumbnail

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

article thumbnail

Announcing 4 new and updated UserTesting features

UserTesting

To kick off the new year, UserTesting is pleased to announce four updates to our platform based on feedback from our customers! 1. Updated popular tasks. Popular tasks make study setup fast and easy. Instead of typing out each task … The post Announcing 4 new and updated UserTesting features appeared first on UserTesting Blog.