Thu.Aug 04, 2016

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The Product Manager’s Survival Guide

The Product Bistro

Last month, at the SVPMA ‘s monthly meeting it was a treat to have Steven Haines, a luminary in the field of product management to conduct a cross functional product team meeting role play. As part of the session, he gave away a copy of each of his books via a raffle. A cool touch indeed. One of his books was new to me, The Product Manager’s Survival Guide , geared to the new product manager, who finds themselves needing to come up to speed rapidly.

Books 170
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5 Steps to Creating a Better Customer Experience

TSIA

There are many attributes to becoming a "best-in-class" organization that have always interested me, particularly the ability to focus on understanding what defines customer success. I am convinced that this can only come about when management understands exactly what their business is about and how they can properly deliver the outcomes their customers expect.