Melissa Perri
OCTOBER 23, 2016
I’m finally going home from a long business trip and I’m very excited. But my experience with United Airline’s customer service this morning completely killed my good mood. They keep blaming me for their mistake. It’s a story I know well because I see it so commonly in Product Management too.
Product Manager in Heels
OCTOBER 23, 2016
As a Product Manager, you have to work through prioritization at various levels of the organization. I've done this in two ways: the MoSCoW Method and the Stack Rank method. Ultimately there are two major factors that influence whether or not something should be prioritized: Customer Value : How much more satisfied will our customers be with our product if they are given access to this feature?
Melissa Perri
OCTOBER 23, 2016
I’m finally going home from a long business trip and I’m very excited. But my experience with United Airline’s customer service this morning completely killed my good mood. They keep blaming me for their mistake. It’s a story I know well because I see it so commonly in Product Management too. When I was booking my return ticket from London to Newark, the cheapest option was for something called “Mixed Cabin”.
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