Mon.Feb 29, 2016

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Discovery Sprints

svpg

I find that many teams, especially those new to modern product techniques, are looking for a structured introduction to modern product discovery. In this article, I’d like to describe the concept of a discovery sprint , and also introduce you to a new book that goes into depth on this technique. A discovery sprint is a one week time-box of product discovery work , designed to tackle at least one substantial problem or risk in your product's definition.

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Improve Field Service Margins with Preventative and Proactive Support

TSIA

I recently co-presented a webinar with our longtime partner, ServiceMax , called, “ 5 ‘Can't Miss’ Mobility Tactics for 2016.” The response from attendees was so positive, I thought it was worth highlighting some of the content we covered in a blog post, especially in regards to preventative and proactive support. In fact, recent TSIA research has shown us that our members have been able to eliminate 37.3% of onsite visits through the use of proactive support!

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