DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions.

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User Testing Data Visualization Product Research Customer Experience 65

ProductPlan

JUNE 11, 2019

An outcome-based roadmap sounds like a good idea. Instead of a long list of context-free features and enhancements the roadmap is constructed to accomplish specific goals critical to the success of the business. Each major release or theme has an intended impact that can even be measured and validated. The problem with outcome-based roadmaps comes when the desired outcomes don’t actually accomplish what companies hoped they would achieve.

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Mind the Product

JUNE 20, 2019

The Dilemma With Product Discovery. Usually, we use a discovery period intending to understand the users’ problem, define a solution, and then decide what to build in the so-called “delivery” Many companies have their specific budgets for these week or month-long periods and a super-important meeting at the end of the discovery to present the findings to the leadership team so that they can decide on the next steps.

Product Research 171

Product Research User Testing Customer Experience Customer Feedback 171

280 Group

JUNE 18, 2019

This article discusses how data-driven product management can help you use the right data, to uncover the right insights, and ultimately build the right product. Join our upcoming webinar, “ Becoming Expert: From Data-Driven to Insight-Driven Product Management – A Critical Key to Your Product’s Success. The Buzz Around Data-Driven PM. There’s been a lot of talk lately about “Data-Driven Decision Making” (DDDM).

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Data Visualization Customer Feedback Reporting Tools Product Management 267

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Roman Pichler

JUNE 4, 2019

What Product Roadmaps Are (in a Nutshell). To start with, let’s briefly recap what a product roadmap is. I view a roadmap as a high-level plan that states specific benefits a product should provide over a certain timeframe, which may range from six to 12 months. I find it helpful to use the product roadmap so that it connects the overall product strategy with the product backlog, as shown in the picture below.

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Lead on Purpose

JUNE 19, 2019

The goal of every company and product leader is to invent products (or services) that become recognized market leaders. Creating a new product category is icing on the cake, but also rare and extremely difficult.

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Intercom, Inc.

JUNE 26, 2019

There’s a lot of content and advice about giving presentations out there. Some of it’s really useful, some of it not at all. Intercom has been holding events for years now, from large scale World Tours to more intimate Building Intercom events, with our founders, leaders and teammates delivering acclaimed talks on everything from building software to scaling your customer support team.

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Mind the Product

JUNE 17, 2019

We are all learning how to manage product in the internet age. There have been many successes and failures, and there are still lots more to come. Marty Cagan has worked at plenty of internet successes and failures, including eBay, Netscape and HP. He now heads up Silicon Valley Product Group, where he works with product managers and senior leaders to help them generate value through their products.

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280 Group

JUNE 19, 2019

Believe me when I say that I’ve poured my heart and soul into our online training program. Recently I was conducting a Beta test of our new Virtual Instructor Review program. Names popped up on the list as students logged in, and I checked it carefully. It turns out that people are shy on the phone. They keep their thoughts to themselves. They think that what they have to share and ask isn’t worth talking about.

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Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

The Product Guy

JUNE 13, 2019

Guest Post by: Ben Chamberlain (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Nis Frome]. I was frustrated when I started The Product Guy mentorship program. I felt by executing primarily on well-defined projects, my role was closer to project manager than a product manager. Serendipitously, the company changed direction and I was tasked to build a product with few concrete details and a great deal of uncertainty.

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Product Management Product Manager Product Research Management 154

Alchemer Mobile

JUNE 20, 2019

So, you’ve somehow received a couple of bad online reviews. Is your business doomed? Certainly not! Even big brands have had their fair share of angry outpour from disgruntled customers and survived. While larger companies’ reputations can sustain a few blows without actually collapsing, small businesses can’t rely on the benefit of the doubt to amortize customers’ wrath as effectively.

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Feedback Software User Testing Customer Feedback Customer Experience 210

Lead on Purpose

JUNE 29, 2019

Guest post by Cayden Whitmond Now more than ever, the future of business is one shaped by fast-paced innovations to technology and the way that work is done.

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Intercom, Inc.

JUNE 3, 2019

Product Management is an elusive craft. We all think we know what we’re talking about, but when it comes down to it, the difference between great, good and not quite good enough can be pretty slippery. And what makes this even harder is that, because PMs own so few clear deliverables (such as code or designs), it can be tricky to pinpoint what exact impact a PM had on a team.

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Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

Development

Mind the Product

JUNE 7, 2019

Good product development practices are supposed to be built upon alignment and shared understanding, Jeff Gothelf, Author of Sense & Respond tells us at #mtpcon Singapore. But often, organisations end up looking a lot like that painting in the classic scene from the movie Goodfellas : One dog’s going one way, the other dog’s going the other way, and this guy is saying ‘Hey, what do you want from me?

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Sachin Rekhi

JUNE 27, 2019

One of the mental models that's had a huge impact on my life is the growth mindset. Coined by Carol Dweck in Mindset , the notion is that individuals either see the world through a fixed or a growth mindset. In a fixed mindset, you believe that your qualities are carved in stone. That your abilities, attitudes, and personality are largely defined by your innate capabilities at birth.

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The Product Guy

JUNE 6, 2019

Users are ‘divinely discontent’ and their preferences and expectations are a moving target. If you’re hypotheses are based on outdated research reports or media headlines, you’re probably making the wrong decisions. I’ll provide data to prove that. In a recent live stream from one of our mentors of The Product Mentor , Nis Frome, lead a conversation on this topic.

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Product Research Data Visualization User Testing Enterprise 153

Alchemer Mobile

JUNE 18, 2019

According to RetailMeNot, approximately 80 percent of customers are more loyal to brands that offer rewards programs and 70 percent are more likely to participate in a loyalty program if they can access it through their mobile device. Given this, 88 percent of retailers plan on investing more in mobile marketing than any other channel. Customers now expect to gain points and achieve milestones for purchases made through apps.

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Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

Data Visualization

Userzoom

JUNE 20, 2019

When you use survey questions in your user research , you want them to be designed well. It’s really easy to make bad surveys, and plenty of companies do. Surveys are admittedly overused and often ineffective on their own — the self-reported data that you pull from survey questions is biased and has questionable accuracy. It’s typically much more valuable to gather insights from data on actual behavior and user interviews.

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Product Research User Testing Customer Feedback Customer Experience 117

Intercom, Inc.

JUNE 4, 2019

Product managers have the onus to be deeply attentive listeners. We’ve got to keep a pulse on a diverse set of inputs, filtering signals amidst the noise, to build strategic direction and seemingly mid-flight, make calculated tradeoffs for the product roadmap. It’s a game of endless Bayesian inference with an overwhelming amount of directions. We are constantly reevaluating if the choices we’ve made for the product are the right ones as new information becomes available.

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Mind the Product

JUNE 7, 2019

At this year’s MTP Engage conference in Hamburg I had the pleasure to introduce my personal product management idol Marty Cagan to our audience. He spoke about one of his favourite topics: empowered teams. He started by asking the question why more companies don’t truly empower their teams – because everybody knows that empowered teams are more successful.

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Sachin Rekhi

JUNE 16, 2019

I've long found myself unsatisfied with the conventional discourse of what leadership is supposed to look like in Silicon Valley technology companies. These best practices are typically oversimplified into two high-level philosophies on leadership. The first philosophy is often characterized by first setting an overall vision; then coming up with mutually agreed upon goals, often in the form of objectives and key results (OKRs), and holding teams accountable to those results; and finally delegat

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Technical Review Leadership Systems Review Banking 123

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The Product Guy

JUNE 20, 2019

Guest Post by: Terri Boshoff (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Nis Frome]. When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally.

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Product Research Feedback Software User Testing Technical Review 151

Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. However, having convenient access to our finances at our fingertips doesn’t come without unique challenges. For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps.

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Feedback Software Finance Reporting Tools Data Visualization 199

The Accidental Product Manager

JUNE 10, 2019

Boeing’s product managers need to find ways to rebuild trust Image Credit: Ferry Octavian. Every product manager job is different. Some are easy and some are hard. Right now, being the product manager at Boeing who is responsible for the 737 MAX jet would defiantly fall into the difficult category. The reason that this would be such a hard job to have right now is because this airplane has experiences a set of disastrous crashes.

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Intercom, Inc.

JUNE 20, 2019

It is 50 years this month since the Stonewall riots in New York City, which were a response to discriminatory police raids against the LGBTI+ community. The Christopher Street Liberation Day March which marked the anniversary of the riots is considered to be the first ever Pride. This major anniversary has been inspiration for us at Intercom to pause and re-evaluate our approach to Pride.

Education 171

Education Vision Article Marketing 171

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Data Visualization

Mind the Product

JUNE 27, 2019

Hello product designers, this is for you. I want to talk to you about product goals, metrics, and how they get muddled in the product design process, leading to some less than humane outcomes. But first a little story. In the early 1970s, two behavioural scientists working at Princeton University set out to investigate the psychology of prosocial behaviour.

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Userzoom

JUNE 13, 2019

Welcome to ‘ The UX of UserZoom ’ – a new regular series where we reveal how we’re using our very own research product to improve the UX of UserZoom itself! If things were more meta, we’d be sending the Inception team into Jakob Nielsen’s dreams to find Deadpool talking to Don Norman about how much they love The Princess Bride while failing to open a door.

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Product Research User Testing UX Data Visualization 110

The Product Guy

JUNE 18, 2019

Excerpts from our conversation with The Best Product Person of 2018, Brian Crofts. Watch now and see why he is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

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