June, 2015

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How to Deal with Unresponsive Stakeholders

Folding Burritos

As Marty Cagan puts it , managing stakeholders is probably the least favorite part of our job as Product Managers. It is, however, something we need to constantly keep on our radar, specially those of us working for larger organizations. A stakeholder is any individual or group that can affect or is affected by your project or product. By this definition, the product’s end users are also stakeholders.

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Creating Effective MVPs coming to NYC!

Melissa Perri

Creating Effective MVPs Full Day workshop is coming to NYC on July 16, 2015! Full Day Workshop on July 16, 2015 in Manhattan (9:30am - 5:00pm). Only 20 tickets available! Buy Tickets Now. Traditionally there is usually little validation before work begins on a new product; and teams end up wasting time building something that no one wants. User Experience suffers and companies are left with products and features that remain unused.

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Solving for the Mythical Man-Month

Sachin Rekhi

One of the classic pieces of software engineering literature that has had a profound influence on me since first reading it at Penn Engineering is The Mythical Man-Month by Fred Books. Fred initially authored the book in 1975 based on his experiences at IBM managing the development of OS/360. His central thesis is that leveraging man-months, a hypothetical unit of work representing the work done by one person in a month, as an effective way to estimate software projects is a myth.

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The $2.4M Decision-Making Framework from Jayride’s Rod Bishop

Bryce York

These are my takeaways and my own perspective on a Fishburners ‘Learn From A Burner’ presentation given by Rod Bishop of Jayride on his company’s Decision Making Framework. I refer to this as the $2.4M Decision-Making Framework due to its fundamental role in helping Jayride reach its current market position including raising a total of $2.4M.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Why do product teams need to master rapid prototyping?

DISQO

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built.

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A Lightweight Branding Exercise for Startups: A bottom-up, alignment-oriented approach

Bruno Bergher's Writing

While a logo might be the most recognizable manifestation of a brand, it’s only one of many. Brands cut across media, and present themselves in colors, shapes, words , sounds , and even smells. That’s because a brand, at it’s core, is immaterial. It’s about abstract attributes and values which present themselves in concrete ways: Virgin America is about quality, fun, innovation, challenging assumptions.

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5 Ways to Improve Your Startup’s User Experience

UserTesting

Today’s guest post comes from veteran startup founder Hernán Amiune. Enjoy! The two scarcest resources for any entrepreneur are time and money. In the last ten years I’ve founded five startups and been an investor, and mentor, to many … The post 5 Ways to Improve Your Startup’s User Experience appeared first on UserTesting Blog.

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Lessons Learned on the B2C2B Model

Sachin Rekhi

In a recent post Tomasz Tunguz helped popularize the term B2C2B , which characterizes enterprise businesses that leverage winning the hearts and minds of the intermediate consumer, the employees of the company, as a primary customer acquisition channel. This bottoms-up approach to driving adoption & purchase within the enterprise has gained popularity for SaaS companies in the past years, including very successful startups like Dropbox , Slack , and New Relic leveraging the model.

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App connects users with charities based on the news they read

SidsAvenue

via Springwise [link].

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Why do product teams need to master rapid prototyping?

DISQO

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built.

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Surviving the IoT Revolution: A Tale of Two Companies

TSIA

In A Tale of Two Cities, Charles Dickens wrote about life in London and Paris during the French Revolution. The story included this iconic opening line: "It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity," A Tale of Two Cities , Charles Dickens.

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The Right Tool for the Job: Only pick up a hammer if you’re working with nails.

Bruno Bergher's Writing

We designers, we can be such gearheads. We can easily spend hours discussing the latest Sketch plug-ins, arguing about the pros and cons of Framer vs Pixate, the merits of InVision over Flinto. Some people can be fanatical about the best pen to use on their Moleskines. I love that excitement: transcending….

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Is your phone replacing your wallet?

UserTesting

It was a Wednesday afternoon, and that meant food trucks would be lined up outside the office for lunch. I had a craving for Pad Thai, and it just so happened the Thai truck was right there waiting for me. … The post Is your phone replacing your wallet? appeared first on UserTesting Blog.

Blog 29
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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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A Practitioner's Guide to Net Promoter Score (NPS)

Sachin Rekhi

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. In addition to the standard repertoire of acquisition, engagement, and monetization KPIs, NPS has become a great additional measure for understanding customer loyalty and ultimately an actionable metric for enhancing your product experience to deliver delight.

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Social media site pays members with cryptocurrency for using the platform

SidsAvenue

via Springwise [link].

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Why do product teams need to master rapid prototyping?

DISQO

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built.

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Outcomes and Professional Services: Stepping Out of Your Comfort Zone

TSIA

The way customers are consuming technology is rapidly changing, and more attention is being paid to how suppliers are able to provide outcomes, rather than just products and services. While this industry-wide transformation is impacting everybody, not everyone will be impacted at the same rate. Professional services organizations still receive the majority of their revenues from Level 2 offers, but there is a way to ease into Level 3 and Level 4 outcome-based models by focusing on customer adopt

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Focusing on Customer Outcomes for Their Benefit and Yours

TSIA

In previous posts in this ten-part blog series , we introduced the remote services continuum with a look at service efficiency and process optimization , and ended with a warning that this will not be enough to meet future business challenges. As customers continue to insist that suppliers move towards a Level 3 and Level 4 business model, finding new ways to save customers money and improve their business outcomes will determine the long-term success of technology companies.

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From Products to Subscriptions: Q1 2015 Recap

TSIA

In Q1 of 2015, the market gave off very mixed signals about the state of the global tech economy. The short story is that tech company revenues are down, and as a whole, our industry is shrinking. But there are some bright spots. Technology services produced another solid quarter of financial performance and continues to represent tremendous growth potential for our industry.

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Optimizing for Adoption? Ask Your Power Users for Help

TSIA

When optimizing your products and services for increased adoption, you can easily find yourself too close to the situation to fully understand how your customers are using them effectively. The best way to get a detailed look at how your technology is being consumed, and even where it can be improved, is to ask your users directly.

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[Video] TSIA’s President and CEO Speaks at Gainsight Conference

TSIA

J.B. Wood, TSIA’s President and CEO, recently spoke at the Gainsight Pulse Conference about the role of customer success in the technology industry. Watch the full video of his powerful presentation, “How Technology and Big Data are Reinventing the Customer-Supplier Relationship.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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The Big UX Impact You Can Make With Just a Few Words

UserTesting

When we think about designing a great user experience, it’s easy to get caught up with all the things. The fonts, the colors, the overall design, the content. Everything. But there’s another component to UX that can instantly delight—or disappoint—your … The post The Big UX Impact You Can Make With Just a Few Words appeared first on UserTesting Blog.

UX 25
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The Big UX Impact You Can Make With Just a Few Words

UserTesting

When we think about designing a great user experience, it’s easy to get caught up with all the things. The fonts, the colors, the overall design, the content. Everything. But there’s another component to UX that can instantly delight—or disappoint—your … The post The Big UX Impact You Can Make With Just a Few Words appeared first on UserTesting Blog.

UX 20
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Is your phone replacing your wallet?

UserTesting

It was a Wednesday afternoon, and that meant food trucks would be lined up outside the office for lunch. I had a craving for Pad Thai, and it just so happened the Thai truck was right there waiting for me. … The post Is your phone replacing your wallet? appeared first on UserTesting Blog.

Blog 20
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How to Get Rapid User Feedback on Your Mobile App Prototype

UserTesting

You’d never publish an app without QA testing it. But QA testing alone won’t tell you whether your real users are going to understand (or like) your product —or whether you’ll be condemned to months of one-star reviews and correcting … The post How to Get Rapid User Feedback on Your Mobile App Prototype appeared first on UserTesting Blog.

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The Key to Agile Team Motivation

Speaker: Robert Webber, Author and Innovation Leader

Agile was a grassroots engineering movement that caught most software leaders unprepared. The Agile community was confident that management would recognize the benefits of Agile and adopt its servant-leadership style. Unfortunately, management in larger organizations maintained the directing and controlling management style that had been reinforced throughout their careers, violating the Agile tenet of trusted, self-motivated Agile teams.

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How to Get Rapid User Feedback on Your Mobile App Prototype

UserTesting

You’d never publish an app without QA testing it. But QA testing alone won’t tell you whether your real users are going to understand (or like) your product —or whether you’ll be condemned to months of one-star reviews and correcting … The post How to Get Rapid User Feedback on Your Mobile App Prototype appeared first on UserTesting Blog.

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5 Ways to Improve Your Startup’s User Experience

UserTesting

Today’s guest post comes from veteran startup founder Hernán Amiune. Enjoy! The two scarcest resources for any entrepreneur are time and money. In the last ten years I’ve founded five startups and been an investor, and mentor, to many … The post 5 Ways to Improve Your Startup’s User Experience appeared first on UserTesting Blog.

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5 Leadership Lessons Learned from Jeff Weiner

Sachin Rekhi

One of the most rewarding experiences I’ve had at LinkedIn is the opportunity to see Jeff Weiner’s leadership in action. His disciplined approach to leadership has transformed the concept in my mind from an amorphous set of soft skills to a key competitive differentiator in scaling organizations. I thought I’d share five of the most important such lessons Jeff has imparted on me. 1.