October, 2015

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13 Myths And Misconceptions About Product Managers

Street Smart Product Manager

The good news: product management is now being seen as a legitimate profession and increasingly critical to a company’s growth strategy. (Ok, maybe it was always thus in Silicon Valley, but the rest of the world is now catching up.) The bad news: There are still many myths and misconceptions folks have about our profession. Here … Continue reading 13 Myths And Misconceptions About Product Managers.

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Join feedly and help make customer support awesome

Roy Madden

Update: Nov 21st – This position has been filled. We are excited to have Petr join feedly and lead our customer support group. More in this the first week of January. -Edwin. Hello. We are looking for someone to join the feedly team and lead our customer relationship efforts. This is an important role at feedly because you will be in direct contact with our users and will have a direct impact on how successful they are at using feedly.

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Why John is bored at work?

SidsAvenue

John and Steve have been friends for more than a decade now. They were room partners for some time and share a good camaraderie. John was talking to Steve over phone causally and the topic of what's happening at work came to the forefront. John took a deep breath and said he was damn bored with the work. The routine of waking up, getting ready for office has become a Himalayan task.

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Introducing The New Managed Services Ebook!

TSIA

Thank you everyone for an amazing TSW 2015 Service Transformations conference! I hope you learned a lot about Growing Customers Successfully and came away feeling eager to start applying the lessons learned to your business. In case you missed it, I unveiled my brand new ebook at the conference, “How to Avoid the 5 Most Common Mistakes Made in Managed Services.” It’s totally free, and you can download it here !

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The Design of Job Descriptions: A bottom-up, alignment-oriented approach

Bruno Bergher's Writing

Role ambiguity sucks. It leads to disappointed employees, wasted time, failed interviewing processes. If people don’t know exactly what their role is, they can’t perform. If managers don’t define clearly the roles of their employees, they can’t assess their performance. And a lot of that frustration….

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5 Indispensible Habits Of Great Product Leaders

Street Smart Product Manager

As a product management leader, there are many demands on your time. It’s easy to get sucked into working on the most pressing issues and on meeting other people’s expectations. As “do-ers”, it’s in our nature to jump on these issues immediately. We pride ourselves on our competence to tackle these right away. But when we do … Continue reading 5 Indispensible Habits Of Great Product Leaders.

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Safari Viewer, San Francisco and 3D touch – New feedly for iOS

Roy Madden

The new feedly for iOS is available for download in the App Store. This update takes advantage of the enhancements in iOS 9, reduces crashes, and improves battery consumption. Get feedly for iOS. 01. Safari viewer. We integrated feedly with the new iOS 9 Safari viewer so that when you open websites you can take advantage of the full power of Safari. 02.

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You want consumers but no employees.how contradictory

SidsAvenue

The growth of a company is dependent on its consumer base. The bigger it is, the better it is for the business. Typically for most of the companies the consumer is the middle class, the working class. And this people are dependent on their jobs for money. Ironically, every company is trying to reduce its workforce in the name of efficiency. The workforce of the company is the same middle class, the working class that is their customer too.

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Congratulations 2015 STAR Awards Winners!

TSIA

Thank you everyone for helping make the TSW 2015 Service Transformations conference an unforgettable experience with record high attendance and valuable lessons learned about Growing Customers Successfully. We’d like to take a moment to congratulate the winners of this year's TSIA STAR Awards who were announced on the final day of the conference at the Awards Gala and acknowledge their dedication to excellence!

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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A Trello template for your Product Backlog

Folding Burritos

Since publishing my article on how to organize a large product backlog , I got a lot of questions from readers that wanted more details on the workflow and how to set it up in Trello. That’s why I decided to create a set of template/example boards that you can copy to your own account and tweak as you wish, as well as a sort of FAQ from a couple exchanges I had with readers.

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Discovery vs. Delivery

svpg

Most of us are working on solving some pretty hard problems, and it usually ends up taking some fairly complex systems in order to power these solutions. As such, for most teams there are two very significant challenges to tackle: First, discovering , in detail, what the customer solution needs to be. That includes everything from making sure there’s enough customers that even need this solution (the demand) and then coming up with a solution that works for our customers and our own compan

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Selling Managed Services: Which Sales Model is Best?

TSIA

As more companies begin to leverage managed services in their transition to a more outcome-based business model, developing the right sales strategy is at top of mind. However, due to longer sales cycles, higher cost of sales, and higher risk/reward opportunities, selling managed services is quite different than selling any other kind of technology.

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How Free Offers Lead to Paid Opportunities

TSIA

Historically, education services professionals have shied away from incorporating free offers into their business strategy, which is likely due to common misconceptions about what “free” actually means. There’s a big difference between something that is free by design and something that is free by discount, but both offers can benefit your business when applied correctly.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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4 Reasons to Steal Shamelessly

TSIA

I already know what you’re thinking; we’ve all been taught since a very young age that stealing is bad. We place a lot of greatness on the innovators, the people who came up with the new idea, saying, “We don’t copy, we create. We don’t follow, we lead.” Unfortunately, this inability to adopt game changing ideas and incorporate them into our daily operations simply because it “wasn’t invented here” can slow us down, and inhibits company growt

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Services Support Metrics: Jointly Creating a Standard

TSIA

It’s pretty ironic that the simpler and more elegant a solution is for your customers, the more difficult it is for you to consistently deliver on that promise. This is particularly true when you provide services in the “cloud” or depend on other company’s clouds to deliver your offerings.

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The State of Knowledge Management: 2015

TSIA

TSIA's third annual knowledge management survey is complete, and the results clearly show how difficult it is for companies to get the people, process, and technology of knowledge management (KM) right. I am currently working on the findings, and will be publishing two research reports as well as presenting the findings in my Power Hour presentation at our upcoming TSW 2015 Service Transformations conference in Las Vegas this October.

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Don't Get Caught Off Guard By A Poor Customer Experience

TSIA

About six weeks ago, I shipped a piece of art via a highly reputable shipper. I will spare you the details of this fiasco, but needless to say, for a company prides itself in its branding as delivering the highest level of customer experience, I have to wonder how much truth there is behind their claim. My misfortune brings up the point that every company looking to maintain a good reputation with their customers should always be asking themselves, "Would our customer experience be considere

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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60,000 Pro subscribers and what to expect next

Roy Madden

Today we passed an exciting new milestone: 60,000 users have subscribed to feedly Pro. We would like to take a moment and thank each one of you and share some of the projects we are working on, thanks to this new funding. 1. More servers – The feedly cloud is connected to 42,000,000 feeds of information, receiving about 50,000,000 new stories every day.