Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? Rather than suggesting a model startup, advisor and author Laura Klein is likely to point you toward her favorite heist film. As an engineer, UX designer, product manager and startup advisor for more than 20 years, Laura been part of every type of team – from those that have to deliver on the sometimes unrealistic expectations of upper-management to the ones that suffer from too many opinions on the ground floor.

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Weak Development Team CTO Coach Onboarding KPIs Fractional CTO 190

Mind the Product

JUNE 11, 2018

Having worked on teams using agile methodologies for several years, retrospectives are a major part of my life as a product manager. Retrospectives (retros) are held at the end of each sprint cycle, at the end of the overall release, and sometimes to review other meetings or processes. Retros are intended to review your team’s successes and failures, with the goal of continuous improvement.

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Weak Development Team Agile Product Research Document 82

UX Studio: Product Management

JUNE 12, 2018

Ethical design involves much more than the General Data Protection Regulation (GDPR). As a good start, it made many realize that even big organizations like Facebook should act more responsibly and can actually even face challenges in court about the way they treat their users But we should go further! Ethical design > GDRP compliance. “When a company like Facebook improves the experience of its products, it’s like the massages we give to Kobe beef: they’re not for the benefit of the cow but

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ProductBoard

JUNE 15, 2018

When I attend events for product managers and scour my favorite product communities such as Product Coalition and PMHQ, I’m always amazed by the passion that product managers feel about the tools they use every day. In the hundreds of conversations, I’ve had with PMs, the pride and passion we feel about our favorite tools and the frustration we feel with tools that simply don’t bend to our wills.

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User Testing

Clever PM

JUNE 14, 2018

It’s amazing to me how often I talk with someone about a project they’re working on, and when asked “what’s your budget on this” they just look at me with a blank look. Let’s be real for a minute — everything we do in product design, development, and management has limits. We have limited resources. […].

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Development Management Management Definition 89

Intercom, Inc.

JUNE 13, 2018

Of all the ways to get your message into the world, staging events might not seem like the most efficient or scalable. But that misses a few important qualities that only live events can offer. In our industry there are dozens, if not hundreds of ways you can get in front of your customers or people you’d like to be your customers. When resources are low, impact is key.

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Events Branding Customer Experience User Testing 205

Product Management University

JUNE 12, 2018

When do most Product Managers start thinking about the product launch? Many wait until the development process is nearing the end before bringing other departments into the fold. Sure, you copy them on project updates and milestone progress (which they probably never read). But you’re too busy writing requirements, tracking development progress, reviewing designs and answering questions.

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Product launches Demo Article Customer Experience 100

Mind the Product

JUNE 15, 2018

What does culture have to do with building great products? In my opinion, everything. I’m a group product manager at Yelp, and in this presentation from MTP Engage, I look at why it’s so important to create a supportive culture where product people and engineers collaborate and trust each other. I manage a team of product managers and product designers, and while we have a high-performing workplace of product managers and engineers, we have a range of personalities, preferences, and communicatio

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Engineering Presentation Product Management Product Manager 110

First Round Review

JUNE 12, 2018

Reboot.io founder and professional coach Khalid Halim has guided the leadership at Coinbase, Lyft and Checkr through some of the steepest parts of their growth curve. Here, he shares the two promises every founder must make before hypergrowth.

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Startups Leadership 109

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

Customer Experience

Intercom, Inc.

JUNE 11, 2018

Account plans are one of the most important weapons in a salesperson’s arsenal. They bring together critical information about your customer, your competitors and your strategy to nurture existing business in a simple document to ensure each customer is set up for success. So why do sales teams often ignore them? The formula for selling SaaS software is quite simple.

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Research Software Customer Experience User Testing Download 201

The Product Guy

JUNE 11, 2018

Guest Post by: Aurelija Pavilionyte (Mentee, Session 6, The Product Mentor) [Paired with Mentor, Chris Butler]. Jim Rohn famously said that we are the average of the 5 people we spend the most time with. I am happy to be around smart people most of the time. They really push my average up. But during the Product Mentorship program I realized that this is not enough.

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Weak Development Team User Testing Product Management Product Manager 97

Mind the Product

JUNE 13, 2018

Mind the Product London 2018 on October 18-19 will be better than ever, with more workshops, more networking, and more fun than ever. But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. We’re delighted to announce the first six speakers who will share their unique insights with us in October!

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User Testing Data Visualization Workshop Product Research 92

First Round Review

JUNE 11, 2018

Reboot.io founder and professional coach Khalid Halim has guided the leadership at Coinbase, Lyft and Checkr through some of the steepest parts of their growth curve. Here, he shares the two promises every founder must make before hypergrowth.

Startups 109

Startups Leadership 109

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Development

Intercom, Inc.

JUNE 12, 2018

At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want to be welcoming to your visitors and helpful to your customers, but your time is in demand. That is why we are continually updating our products in ways that help you engage with your visitors, leads and customers quickly and effectively.

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User Testing Customer Experience Inbound B2C 174

The Product Guy

JUNE 14, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

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Product Management Product Manager Development Management 96

Pragmatic Marketing

JUNE 13, 2018

Price is awesome. It is part of every sale. Every customer wants to buy at a lower price. Every company (or most at least) wants to sell at higher prices. It’s a universal truth. Recently, while teaching, I asked: “What are the reasons sales gives for losing deals?” The answers are always the same. Price and product. I usually follow this up with something like this: “These are rarely the issue, but even if they are, there is still so much more to learn.” Someone in

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ProductCraft Debates

JUNE 14, 2018

There’s so much talk about AI out there, that a person on the internet can get quite tired (if not angry). But, many sales, marketing, and even engineering teams are already starting to use AI-powered tools to automate and optimize processes and take things off their plate. Product managers, meanwhile, bring value in their ability to. The post How will AI affect Product Management?

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Product Management Product Manager Management Management 81

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Andrew Chen

JUNE 12, 2018

( dmagazine). We’ve heard about Facebook ads, Google adwords – but today let’s talk about the “IRL Channel.” The IRL channel is an underappreciated advantage of companies that exist in the real world – Amazon Echo, Envoy, Lime, Uber, etc – that use constant in-real-life reminders to try out and use the product.

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Transportation User Testing Travel B2B 78

The Accidental Product Manager

JUNE 11, 2018

Will it be possible to make Starbucks even more upscale? Image Credit: By Source. Doesn’t it seem as though the Starbucks coffee shops are just about everywhere by now? There are even some streets that have two of them: one on either side of the street so that people don’t have to flip around to get to a Starbucks. The market for coffee has become so large and so well served that the Starbucks product managers have a real problem on their hands.

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Product Management Product Manager Management Management 69

Pragmatic Marketing

JUNE 12, 2018

Product positioning is a key element of product management. Positioning documents will define your product category, the problems it solves and the personas it serves. Whenever I work with a new team, I always begin with roles and responsibilities. Who owns what? Lately I’ve been thinking and talking about a new binary model for role definition: Product leaders (that is, product managers and product marketing managers) own problems; development and marketing teams own solutions.

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The Product Coalition

JUNE 13, 2018

PM/PO, here is how you can have some deliver predictability with basic statistic applying in the team throughput TL:DR; How can we have the predictability of team deliver? Using some basic statistic, we can extract some good pieces of information from team Throughput, answering questions like: with 75% of certain, how many tasks the team delivers in a week?

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Data Visualization Weak Development Team Reporting Tools Software Developers 60

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The Product Guy

JUNE 9, 2018

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….

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Agile Positioning Product Management Product Manager 60

Miro

JUNE 12, 2018

Running a Remote Lightning Decision Jam: The Ultimate Step-by-Step Guide Here at RealtimeBoard, we empower team-driven companies to create outstanding products and experiences while we turn the challenges of distributed work into competitive advantages. That’s why we are always curious about the ways leading companies and professionals from around the world approach building products that […].

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Blog Agile Management Management 64

Product Innovation Educators

JUNE 11, 2018

A different type of product, but traditional product management still applies. Today’s topic is the product management of APIs — application program interfaces that enable software systems to share information and interact. In the past I have thought of APIs as a part of a software system. It’s another activity on a project schedule to complete in the process of creating a software system that needs or provides an API.

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Management Management Consulting Product Management 58

The Product Coalition

JUNE 13, 2018

Barron Caster leads the growth efforts at Rev.com as a Senior Product Manager. He is extremely passionate about his work and enjoys sharing insights with the product/mobile app community. For example, on Medium’s popular Hacker Noon publication, he recently tackled the insightful topic: Growth Tools 101 (with 6 conversion examples and real numbers).

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Product Management Product Manager User Testing Customer Experience 60

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UserInterviews

JUNE 13, 2018

Whether you're starting a new job in a new field, or just want to learn something new for fun, here's how to master any new field, fast.

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Daniel Elizalde IoT Blog

JUNE 12, 2018

In this episode of the IoT Product Leadership podcast, we discuss why you can’t outsource strategy. My guest today is Rich Mironov, one of the top Product coaches in the world, who I am honored to say he is my mentor and my friend. In this episode, we discuss Rich’s four laws of software economics […]. The post You Can’t Outsource Strategy appeared first on Daniel Elizalde.

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Revulytics

JUNE 14, 2018

This video will walk step-by-step through setting up a survey of users that meet specific targeting criteria with a Manual Campaign. We will set up an example campaign that aims to collect feedback on a new version we’ve released to see how it people like it. In this video, you’ll learn: How responses, both quantitative and qualitative, can be captured as Custom Properties and Custom Events, for future use within Usage Intelligence (including retargeting campaigns based on survey responses).

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