Sat.Nov 21, 2015 - Fri.Nov 27, 2015

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[Video] Growing Customers Successfully

TSIA

Whether you’re a traditional on-premise company looking for more top-line revenue, a cloud company looking to accelerate growth and profits, or a combination of both, growing customers should be your top priority. At our recent TSW conference, president and CEO of TSIA, J.B. Wood, introduced how to unlock new opportunities for revenue growth from within your existing customer base , and why it’s so important for the future health of your organization in his keynote presentation, R

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Missionaries vs. Mercenaries

svpg

One of my all-time favorite quotes in our industry comes by way of the legendary VC, John Doerr , where he argues that "we need teams of missionaries, not teams of mercenaries.” This point captures so much, and gets right to the heart of the most important trait of strong leaders, strong organizations, and strong product teams. This is not hard to spot, either way.

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The “Soft” Side of Tech and Field Support

TSIA

You may have heard the saying “You hire people for their technical skills and fire them for their soft skills.” There are a number of variations of this quote, but all revolve around the issue of hard vs. soft skills. It’s fairly safe to say that meeting the expectations of today’s customer, whether B2B or B2C, requires robust hard and soft skills.

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