Sat.Jul 05, 2014 - Fri.Jul 11, 2014

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Life Update + Product Management Discussion + UX Book Club (OH MY!)

Product Manager in Heels

It has been QUITE the year already, and I’m only half way in! This year I’ve changed jobs, graduated from Babson College with my MBA, gotten promoted (at my new job), and done tons of customer experience research. My career has taken off and I really feel like I have a great handle on product management, but always think I can learn more. I’m looking forward to getting back to blogging, and hopefully leading some new discussions on product management in the Boston area.

Books 40
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How Using Social Media Can Transform Your Support Services Strategy

TSIA

The field of support services is demanding, complex, and constantly changing. In technology support services, you are tasked with knowing what trends make smart investment sense, and what industry changes are short-term fads that you should not waste your resources on.