Intercom, Inc.

AUGUST 18, 2022

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

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Engineering Software Review Technical Review User Testing 204

Product Talk

FEBRUARY 2, 2022

Engineers are often reluctant to participate in discovery. This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. But there are many reasons why engineers are one of the essential members of the product trio. And this is a good thing.

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Product Research User Testing Engineering Testing 232

Mind the Product

MARCH 17, 2022

In this post, we will look at the vast concepts of behavioural engineering to help you design better products. [.] Read more » The post How behavioral engineering helps to build better products appeared first on Mind the Product.

Engineering 191

Engineering Product Strategy Strategy 191

Mind the Product

MARCH 1, 2024

In our conversation we discuss Felix's experiences in transitioning from engineering to product, and converse on the state of diversity in product management. Read more » The post From engineering to product: Felix Watson Jr, Lead Product Manager at Google appeared first on Mind the Product. We speak to Felix Watson Jr.

Engineering 112

Engineering Product Management Product Manager Management 112

Lenny Rachitsky

JANUARY 7, 2024

Prior to joining Carta, he was the CTO at Calm and held engineering leadership roles at Stripe, Uber, and Digg. He is the author of two foundational engineering career books, An Elegant Puzzle and Staff Engineer , and The Engineering Executive’s Primer , which will be released in February.

Research Software 114

Research Software CTO Engineering Leadership 114

The Product Coalition

AUGUST 6, 2021

To create such solutions, companies need software engineering professionals who can provide the expertise required. However, both the need and the sheer number of developers and technology consultants have made the challenge of sourcing reputable, professional, and capable software engineers even more difficult. Let’s dive right in.

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Consulting Reporting Tools Engineering Research Software 158

Product Talk

DECEMBER 12, 2018

Are you inviting your engineers to participate in discovery with you? Does your organization prefer that your engineers only write code? Marty Cagan , in Inspired , argues, “If you’re just using your engineers to code, you’re only getting about half their value.” And, sadly, many engineers make this mistake themselves.

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Product Research Engineering Analytic Tools Feedback Software 276

Intercom, Inc.

AUGUST 28, 2020

During my experience as an Engineering Manager, I’ve learned a lot of lessons about how to build engaged teams (as well as how not to build them!). I was a stickler for doing things in certain ways and didn’t do enough to bring people along with my thinking, and I burned some trust with some of my engineers in doing so.

Engineering 222

Engineering Leadership Framework Product launches 222

Intercom, Inc.

NOVEMBER 3, 2021

Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. The result is lots of semi-meaningful alerts, noise, context-switching, and multitasking for the on-call engineer. Are the steps clear enough to be followed by any engineer on the team? Is the alert still relevant?

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Mind the Product

JULY 21, 2023

Product manager and a data enthusiast Ishita Choudhary, looks into the intricacies of recommendation engines, and what impact this is having on overall business growth. Read more » The post The power of data: How recommendation engines are driving business growth appeared first on Mind the Product.

Engineering 150

Engineering Product Management Product Manager Product Research 150

ProductBoard

JULY 21, 2022

At Productboard, our engineering career ladder contains two manager titles: manager and senior manager – and we’re hiring for both. It’s all about impact Before we focus on the differences between an engineering manager and a senior engineering. Read on to find out.

Engineering 98

Engineering Management Management 98

Intercom, Inc.

OCTOBER 20, 2020

In the Engineering org, we’ve thought deeply about how to foster long-term growth opportunities for people. Like some companies, our progression track for engineers splits in two after senior engineer – either continuing as an IC at staff or principal levels, or taking a turn into people management. Engineering career path.

Engineering 221

Engineering Management Management Technology 221

The Product Guy

FEBRUARY 16, 2020

Communicate, uplift and understand the spectrum of engineers to maximize the product and experience for everyone. Watch and learn more from product management expert, Tanya Koshy.

Engineering 162

Engineering Product Management Product Manager Management 162

Intercom, Inc.

JULY 14, 2021

As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . At Intercom, we believe that a principal engineer should “set goals autonomously and at the level of scope and ambition usually associated with a team.” Engineering org needs.

Engineering 151

Engineering User Testing Technical Review Document 151

The Product Guy

JANUARY 28, 2020

In this talk, learn how we at Google use the concept of “Engineering Emotions” to drive customer delight and evangelism especially in areas where emotion is notably absent e.g., developer tools. In a recent live stream from one of our mentors of The Product Mentor , Shobhit Chugh, lead a conversation on this topic.

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Engineering Customer Experience Enterprise User Experience 164

ProductBoard

FEBRUARY 1, 2024

In an effort to better serve our enterprise customers, we are building up our engineering presence in San Francisco. We will be adding two teams made up of staff and senior staff engineers in the coming weeks. Claudiu Andrei, our new Site Tech Lead in California, will be helming the hiring efforts.

Engineering 52

Engineering Customer Experience Enterprise 52

Intercom, Inc.

OCTOBER 31, 2019

Many engineers who make the transition to a management role face a bit of a conundrum – if I stop doing hands-on work, my team will lose a strong engineer and instead will gain an inexperienced manager. When I joined Intercom, my manager asked me if I wanted to onboard as an engineer or as a manager. When should you write code?

Software Review 167

Software Review Engineering Technical Review Management 167

The Product Guy

APRIL 2, 2023

Learn the language of engineering and you will be on your path to success. Watch and learn more from product management expert, Meghan Nesta.

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Engineering Product Management Product Manager Management 88

The Product Coalition

FEBRUARY 12, 2022

It’s always better when we’re together Photo by henry perks on Unsplash When I entered the wondrous world of product & engineering for the first time, I did not understand why there was a split between Product & Engineering. Engineering decides how and executes. One cannot exist without the other.

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Engineering Product Research Technical Review Roadmap 151

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. I’ve been a Product Engineer at Intercom for just over two years. Joining Intercom. Keep it simple.

Engineering 118

Engineering Startups Technology Customer Experience 118

Piyanka Jain

JANUARY 31, 2020

Feature Engineering?—?Hypothesis-driven Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant.

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Engineering CTO Data Visualization Banking 170

Intercom, Inc.

SEPTEMBER 29, 2022

So far, on the engineering side, we’ve covered the importance of keeping it simple and being technically conservative. First off, our Group Engineering Manager, Levent Ali , explains how engineers should be taking ownership of the solution. Today, we’re going to tackle two more.

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Engineering Roadmap Blog Strategy 129

Mind the Product

MAY 29, 2022

What does it take for an engineer to become a product manager? Read more » The post SUNDAY REWIND: How I moved from engineering into product management appeared first on Mind the Product. In this Sunday Rewind post, we look back at a post by Victor Kosonen, Product Leader at NetSuite, who explained how he made the transition. [.]

Engineering 150

Engineering Product Management Product Manager Management 150

The Product Coalition

SEPTEMBER 8, 2022

No matter what kind of product you have, the first order issue you’ll need to address as a product manager is Search Engine Optimization (SEO). Its blog and studies have golden advice for enterpreneurs, engineers, and of course, product managers. Improve product awareness and your roadmap. ahrefs I absolutely love ahrefs.

Data Visualization 147

Data Visualization Analytic Tools Reporting Tools Research Software 147

Mind the Product

MAY 19, 2020

I believe that product managers should take the time to discuss new product hypotheses and planned features with the engineers they work with. The post Skills to Make Working With Engineers Easier appeared first on Mind the Product. It helps them to be able to plan a project roadmap as precisely as possible.

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Engineering Roadmap Product Management Product Manager 154

PMLesson's Ace the PM Interview

MAY 14, 2021

Becoming an engineering manager is the first step into the big world of management for many software engineers. Engineering managers are tech experts and great leaders. That is why we wrote this article to give you an overview of the transition from software engineer to engineering manager. So let's get to it!

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Software Engineering Engineering Reporting Tools Feedback Software 92

The Product Coalition

JANUARY 24, 2021

The engineering and design team act as the QA and critiques the proposal to ensure that the Product Development Team pursues high impact opportunities with sufficient context. You need Engineers and Designers who are not only great at building but also willing to understand the who, why, and what behind the product.

Engineering 163

Engineering Data Visualization Reporting Tools Customer Feedback 163

Piyanka Jain

JANUARY 31, 2020

Feature Engineering?—?Hypothesis-driven Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant.

Engineering 150

Engineering Data Visualization CTO Banking 150

UserVoice

FEBRUARY 23, 2021

While there are many reasons to unite your product and engineering teams, shipping better software faster is among the most compelling of the bunch. At UserVoice, we found that the separation of our product and engineering teams led to finger-pointing.

Engineering 188

Engineering Product Management Product Manager Management 188

Mind the Product

MAY 11, 2021

I try to give them whatever advice I can, but the transition I can speak to the best is that of Software Engineer to Product Manager, as it’s the career move I made [.] Read more » The post My journey from Software Engineer to Product Manager appeared first on Mind the Product.

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