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Using Experimentation to Drive Product – Stephen Pavlovich (CEO of

Mind the Product

Data Driven Product Management London Product Management Skills ProductTank UX Video experimentation testing UX ResearchStephen Pavlovich , CEO of, talks to ProductTank London about Using Experimentation to Drive Product. Why aren’t people converting and what experiments can you run to try and fix that? Experimentation can give you data you can’t get anywhere else.

Identifying Non-Customers for “Customer” Interviews; UX in Minneapolis; ProductCamp St. Louis

Good Product Manager

Make Enterprise Software People Actually Love; why emotion/design are important for #B2B (not just B2C) [link] #prodmgmt #ux. Identifying Non-Customers for “Customer” Interviews. One of the challenges I frequently hear about from product management leaders is that they are trying to get their product managers to better understand market opportunities and customer needs. “Customer” is usually shorthand for a number of different audiences — including non-customers. One barrier to understanding the needs of non-customers is simply gaining access to them. Louis.

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Your World is Full of Placebo Buttons (and That’s a Good Thing)

Nir Eyal

Building Better Products Triggers That Move People emotion placebo technology UXAll products and services, everything we buy and use, have but one job—to modulate our mood. The fundamental reason we use technology of all sorts, from stone tools to the latest iPhone, is to make us feel better. To prove the point, consider how perception of relief is tantamount to actual relief. Consider the so-called placebo […]. The post Your World is Full of Placebo Buttons (and That’s a Good Thing) appeared first on Nir and Far.

How to Build Technology that Feels Like a Friend

Nir Eyal

Using Bots and the Conversational User Interface bots conversational UI CUI Design UXIt’s impossible to ignore all the buzz about AI bots. Last month, Facebook’s David Marcus announced that over 30,000 bots have been built since the opening of its Messenger app to bot developers in April. Other companies like Google, Amazon, and Slack are welcoming bot-building developers to their platforms with open arms. The post How to Build Technology that Feels Like a Friend appeared first on Nir and Far.

Finding Inspiration for Customer Journey Mapping

Mind the Product

Although there are many tools available that can help you to create a customer journey map, some effort from your company marketing, UI, and UX specialists is still required. Product Design Product Management Product Management Basics UX product culture user experienceCustomer journey mapping (CJM) is an underestimated marketing tool. Take Inspiration From Starbucks. Time-bound map.

Let’s Stop Talking About Human Error: It’s Your Product

Mind the Product

Guest Post Product Design Product Management Product Management Skills UX Product Focus strategy user experienceWhat if I said that there was no such thing as human error, only poorly designed products? Ok, park your pitchfork. Let’s approach this slowly, starting with Emma. It’s pay day in the small firm and hope is running high. She oversees collections, salaries and leave. Not a good day.

Transitioning from Market Stall to App Store

Mind the Product

In the talk, I went on to explain how we addressed internal users needs – and the downstream impact it had on the the overall end UX. Even with all of the internal and external UX improvements – M&S still struggled with prioritising Mobile as a lucrative channel. London ProductTank UX Video Culture ecommerce internal users legacy product Mobile user research

UX and product managers

Under10 Playbook

To Martin's list I would change UX to expertise on the market (or persona). User experience (UX) is an area that befuddles many product managers. A UX designer is a critical element of a successful product team. If you're interested in UX design (and all product managers should be), take a look at The User Experience Guidebook for Product Managers from the helpful folks at UXPin On the Mind the Product blog , Martin Eriksson writes, I’ve always defined product management as the intersection between business, technology and user experience. Download it here ).

A Product Management Framework for the Internet of Things

Tech Product Management

Featured Posts Getting Started - Intro to IoT IoT and Big Data IoT Security IoT Technology IoT User Experience (UX) The Business of IoTIn this post, I share the IoT Decision Framework I developed to help Product Managers tackle the complexity of IoT products. Product Management for an Internet of Things (IoT) product can be very daunting and […].

Getting into Design Sprints – an AMA Interview

Mind the Product

What would be the key distinctions between Design Sprints and Lean UX? Lean UX : approaches could take days or even months depending on what the experiment requires, not quite as structured (for activities) either. Inputs might be UX research, stakeholder interviews, market data, etc. Is it solely down to a UX team, or do you involve other teams that may have feedback as well?

Product Owner Manager – Alone Together

Tyner Blain

More specifically, the way I frame the collaboration between UX and product management – specifically for customer problems – is that I believe. In addition to enjoying her article, and thinking more about the overlap of product with UX – and seeing her Venn diagram – I was reminded of a similar diagram I drew in March. Product owners and product managers.

Psychology for Designers – Thinking Fast and Thinking Slow

Mind the Product

Joe Leech is a UX consultant and author of the book Psychology for Designers , and he splits his time between doing huge amounts of research, advising companies on design strategy, and rolling his sleeves up and actually doing design work himself. Conscious and Unconscious UX. Product Design ProductTank Video emotional design mental model Psychology user experience UX

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What We Learned About Building Products People Love in 2016

Mind the Product

MindtheProduct Product Management Product Management Basics Product Management Process UX 20162016 was a year when the product management community grew significantly and continued to mature. It was also a year when an awful lot more of you started to read our blog more regularly – we’ve ended the year with an awesome 30% year-on-year growth in our readership. Scope of the job.

Crafting Products That Engage by Donna Lichaw

Mind the Product

Product Design UX Video Donna Lichaw Mind the Product London 2016 MTPcon storytellingDonna Lichaw is a film school graduate turned product specialist, and she has used her experience in film to develop and advocate a “story first” approach that she now writes about, speaks about and teaches to products managers all over the world. Mapping stories. There are plot points along the arc.

Design Disruptors (ProductTank NYC)

Mind the Product

Christopher Fahey , Head of UX at Lifion by ADP. What are the Best Interview Tasks to Figure out if a UX Designer is Right for Your Product? How do you Coordinate Between all the People who have Design Ideas at the Stage Before you Have a UX Person? Also, his team shares a lot of responsibilities, eliminating the need for a specific UX person. Do we need Both?

Who Owns Design?

Product Beautiful

Product Management Working with Development architecture Design HCI Human Computing Interface product Product Lifecycle Product Marketing reporting UI User Experience User Interface UXOne of the most frequent questions I receive is “Who owns Design?” Should the designers report to the Development or Engineering team, should they report to Product Management, or perhaps Marketing?

Is Scrum Right for Your Product?

Roman Pichler

You may not fully understand the value it should create for its users and customers, the features and user experience (UX) it should provide, the business goals it should serve and the business model it should use, and the technologies that should be used to develop it. When is Scrum Most Helpful? For revenue-generating products revenue is commonly used, for example. What’s the Alternative?

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Life Update + Product Management Discussion + UX Book Club (OH MY!)

Product Manager in Heels

I'm also a part of the UX community in Boston., and leading a discussion for the UX Book Club. It has been QUITE the year already, and I’m only half way in! This year I’ve changed jobs, graduated from Babson College with my MBA, gotten promoted (at my new job), and done tons of customer experience research. Here's a link to sign up ! Mobile First , by Luke Wroblewski Register here !

AI, Autonomy, and the Build Trap – Announcing our first three speakers for #mtpcon SF

Mind the Product

Melissa Perri is a Product Manager, UX Designer, and speaker based in New York City. Her clients have included Spotify, Rovio, Valtech, Plated, Wayra UK, and Levo League and before becoming a consultant, Melissa worked as a Product Manager and UX Designer at Barclays Capital, OpenSky, Capital IQ, and Conductor. Aparna Chennapragada, Director of Product Management, Google.

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Managing – not Just Maintaining – a Product Backlog

Mind the Product

Say I want to manage UX Improvements stories in the backlog. Mocked up image of the UX Improvements filter in action. Or Three Ways Product Owners can Stay on top of Scrum. 2016 was a big year for the Justinmind product development team. We shipped a new feature every month or so, tackled bug fixes and upgraded the usability of our software (an interactive prototyping tool).

UX 91

Become a Better Product Manager in Just One Weekend

Mind the Product

The day before ProductCamp we’ll also be running a day of workshops with some of the top minds in product management, UX, and leadership to dig really deeply into specific product management skills to help you level up. It’s a new year and time to think about how to achieve all those crazy new years resolutions we’ve set ourselves. ProductCamp London.

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The Rise of Product Success Manager and Customer Journey

Spice Catalyst

My talk on The Rise of Product Success Manager and Customer Journey on The DYT #Podcast w/ @kartvee #startup #ux #prodmgmt [link]. The post The Rise of Product Success Manager and Customer Journey appeared first on Spice Catalyst

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Lean Meetup: Challenges of Enterprise Product Management

Mironov Consulting

Palo Alto’s Lean Product & Lean UX Silicon Valley meetup, led by Dan Olsen, hosted Rich for… What: “ Challenges of Enterprise Product Management “ When: Tues, 23 Aug, 6pm – 830pm. Where: Medallia , 395 Page Mill Rd, Suite 100, Palo. This creates different problems for product managers than with high velocity ecommerce or B2C tech product.

More Awesome Speakers for #mtpcon SF 2017

Mind the Product

Melissa Perri is a Product Manager, UX Designer, and speaker based in New York City. Her clients have included Spotify, Rovio, Valtech, Plated, Wayra UK, and Levo League and before becoming a consultant, Melissa worked as a Product Manager and UX Designer at Barclays Capital, OpenSky, Capital IQ, and Conductor. Josh Elman, Partner, Greylock. Janice Fraser, SVP, Bionic. Workshops.

8 Tips for Collaborating with Development Teams

Roman Pichler

Respect their UX/UI and technology decisions and their right to determine how much work can be done. Manage the Product, not the Team. Focus on your job as the product manager or product owner, and manage the product, not the team. Provide guidance on the product, including its market, value proposition, business goals, and key features. But let the ScrumMaster or coach tackle people, process, and organisational issues; let the development team figure out what needs to be done to implement the user stories and other product backlog items. Neither is desirable. Remember the Golden Rule?

From Customer Interview to Business Breakthrough

Mind the Product

I show how we took a more agile approach- trimming the fatty features, studying the behavioral nuances, and tweaking UX interactions to nudge users into the most valuable cohorts. In this talk at Product Tank NYC, I describe how a class project turned into my first major product build. Finding a Gold Nugget in a Customer Interview. At least nobody within your organization.

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Selling Vs. Learning

Mironov Consulting

As UX folks have always known, we must reach out to an assortment of representative users/customers/prospects. I talk with product managers all the time, and always ask whether they are talking directly with end users and target customers. The most frequent response from enterprise product managers is “Of course! I’m on sales calls two or three times a week.” . To help close. Win-win-win.

Product Management at General Assembly

Product Manager in Heels

I just wrapped up teaching a 10-week Product Management course at General Assembly in Boston, and it was an amazing experience. When I graduated from high school, I planned to be a math teacher – I didn’t follow that path, but have dreamed of teaching ever since. It was the most rewarding 10-weeks of my life. Basics of Product Management What is a Product Manager?

Let’s Fire a Few of Our Customers

Mironov Consulting

Product Management and UX/Design and Engineering should be following these folks around – interrogating them as necessary – to figure out ways to get the job done more easily. As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. More is better, and much more is much better.

How to Take Notes During Customer Research Interviews

Product Talk

For example, if I ask you about the people on your team and you say, “We have five developers and one QA person,” and then I respond with, “What about UX?”, I’m going to capture that like this to indicate that I had to prompt for UX.: – UX? Oh yeah, 1 UX. It tells me that you might not consider UX as part of your team. To Record or Not. – Tweet This.

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The Product Designer Role


User Experience (UX) is much bigger than User Interface (UI). UX is any way that customers and end-users realize the value provided by your product. With some products, UX also includes offline services like riding in an car summoned through Uber, or staying in a house sourced through AirBnB. Good product designers anchor their work with a broad view of UX. It’s true that you want to bring strong designers into your organization as quickly as you can, but the burden of strong UX should not come only from them. The Product Designer Role. 3) Prototyping.

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Features do not a Product Roadmap Make

Tyner Blain

Several months ago, Andy Polaine posted a presentation about the future of UX , in which he presented a compelling imagery establishing the context in which design decisions are made. Last month, Mike Smart of Egress Solutions and I gave a webinar for Pragmatic Marketing on product roadmapping when working in agile environments. Why and What and When. ” #prodmgmt. Which What?

10 Product Insights You Should Have Read in 2016

Mind the Product

After years of working with teams in small and big companies, David Pasztor shares his Minimum UX Checklist for product teams. Every week we curate the best product content from across the web into our weekly product management newsletter Prioritised. Planning Product Discovery. The trick is to only do them once… [MIRONOV]. 9 Useful Apps for Product Managers. PRODUCTHUNT]. FIRSTROUND].

Designing Invisible Products

Mind the Product

Instead of hiring a UI/UX designer, we created the entirely new role of AI Interaction Designer to own the “voice” of our AI assistants by crafting dialogue models, scenarios, and working in appropriate emotions such as empathy, politeness, and professionalism. Defining the Universe in Which Your Intelligent Agent (Product) Exists. I am free most days after 1PM. ” Wrapping Up.

Virtual reality and your product development process

Mind the Product

Outside of creating a dedicated role, we have found UX designers and product managers both tend to naturally fill these roles. After years of false starts and incremental improvements, 2016 is the year where virtual reality (VR) has finally arrived. In this post we discuss which existing processes continue to work with VR as well as the areas where change and innovation is required.

Product Management is Culture Management

Mind the Product

Sometimes, a soft-spoken Indonesian UX strategist joins us, together with a Canadian Head of Product, an energetic American VP of Engineering, and a CEO from New Zealand. Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. The World is Flat. It simply doesn’t work. We’re Trapped in our Cultures. References.

Are You a Naughty Or Nice Product Manager?

Mind the Product

If you want to be a Nice Product Manager, you should recognise that your users do not exist solely to be your customers, design your product to respect their attention , and have an elegant UX that lets them achieve just what they need. Signs you might be a Naughty Product Manager. It’s not always obvious, but you might be a Naughty Product Manager. Less talking, more shipping.

Innovation vs. Execution


Culture of skillset diversity - teams appreciate that different skills contribute to innovative solutions – especially engineering, UX design and product. In my last article I discussed how we need to simultaneously learn fast in product discovery, yet still release with confidence in product delivery. I got a very good response from this article, as well as many questions as to how teams can get better at one or both. This quickly gets into a very deep discussion of culture. What does it really mean to have a strong innovation culture ? Amazon is one of the best examples.

Upcoming SiriusDecisions Product Management Webcasts

Good Product Manager

Who is responsible for understanding buyer / user needs in your #b2b org: #prodmgmt #prodmktg #sales #ux ? How to Align UX with Product Management; interesting perspective via @interacting [link] #prodmgmt #ux. Upcoming Product Management Webcasts. I’m excited to announce a new series of SiriusDecisions product management webcasts I’ll be hosting along with my colleague Lisa Singer. These complimentary webcasts are focused on best practices for b-to-b product management leaders and product managers. Thursday, December 10, 2015: Offering Investment Scorecard.

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Internationalisation and Localisation

Mind the Product

In addition to this, they employed a ‘nearly’ modular approach to their whole stack, breaking it into Product, Design, UX and Dev. TUI’s small team in London, have designed and built mobile apps which are used by millions of people around the world. SiQing Lin shares how they’ve achieved success at such scale. Build centrally, deliver locally . Have a clear reason for building your app.