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Tue.Dec 11, 2018

inbound-management

How B2C companies are using live chat to drive sales and offer a personalized customer experience

Intercom, Inc.

DECEMBER 11, 2018

He manages the sales, support and QA teams and is in charge of all customer-facing tools that Elegant Themes uses. Lauren says, “Before we were fielding inbound requests just using email and phone, but with chat we’ve opened up a completely new channel for sales.

B2C

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Best Practices for Accelerating the Sales Process

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Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. The bottom line is that, in B2B sales, speed is useless without control.

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