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Wed.Jul 01, 2020

framework-outbound

Moving from reactive to proactive customer support

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction

239

User Friction Outbound Customer Experience Onboarding KPIs

239

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