Tue.Jul 07, 2020

Remove management-naming
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Managing Churn in SaaS Business With A Focus On Customer Success

Gainsight

Said another way, it ensures that customers experience success because they use the product – hence the name. In fact, in over 2/3 of the companies we interviewed, churn was a key performance metric for a frontline Customer Success Manager. Differences in Customer Success Manager responsibilities could impact churn.

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Improving E-Commerce Performance with Asynchronous Messaging

Modus Create

Verify that the name and address are something you could actually ship to. Publish a message containing the order ID and the information in the shopping cart checkout forms (name, address, credit card information) to a queue. Authorize the charge on their credit card. Authorize the charge on the credit card.

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Fail Well, Pivot Fast: Product Experimentation for Continuous Discovery

Speaker: William Haas Evans - Principal Consultant, Head of Product Strategy & Design Practice, Kuroshio Consulting

From a product discovery/product management perspective, the purpose of experimentation is to focus our efforts on invalidating our assumptions to reduce the risk of developing and going-to-market with the wrong product. The purpose and value of experimentation (from a scientific and product perspective) is to produce new information.