Gainsight

OCTOBER 15, 2020

As Tim said, “It’s just the right thing to do long term for your brand.” . Terminus is looking to simplify the entire process for the customer by creating a value framework and value path. To Tim, this customer-centric marketing makes good business sense. Retention is the New Acquisition. In those motions lies the purpose of CS.

User Testing 40

User Testing Customer Experience Customer Feedback Marketing 40

Intercom, Inc.

OCTOBER 15, 2020

Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects). ” “I wonder, is there an element to what you’re describing that is about building a brand that bypasses the complexity of the sale?” We got you.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

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