startups-messaging 
Intercom, Inc.
FEBRUARY 21, 2018
On launch day, we’ll also add a proactive live chat message (called a Visitor Auto Message in our product) to different landing pages to encourage website visitors to respond. Proactively chat with users, aka “keep it light and stay out of the way”. Dedicate an inbox to referral traffic.
Intercom, Inc.
FEBRUARY 12, 2018
The only way to make sure your customers see your message is to understand their behaviors and mindset. You’ve definitely heard “demand generation” thrown around as a startup buzzword before, but let’s be clear in our definition before we start. There’s one thing all wilderness survivors have in common: they didn’t get eaten by a bear.
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Intercom, Inc.
FEBRUARY 28, 2018
Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way that had never been done before. Today we are proud that 500 million business conversations happen each month through Intercom, and that number is doubling year-over-year.
Bain Public
FEBRUARY 4, 2018
Trends in the marketplace affect the appeal of your message and the profitability of your product. Originally published on The Startup. The market changes. Winning products thrive on big thinkers with the expertise to solve common challenges. How about a product manager who can quickly master a market and domain.
The Product Coalition
FEBRUARY 8, 2018
A startup in NYC, CrisisTextLine , is using machine learning to help crisis counselors. Our tech scans incoming text messages to identify what the underlying problems are. How are products organizations adopting new technologies like AI, ML, and IoT? Technology is great when it amplifies our human powers and makes us feel super-human.
Intercom, Inc.
FEBRUARY 22, 2018
How does a startup, particularly when you have users who derive value in different ways from a product, go about pinpointing what those should be? It’s about the temptation of many startups to focus on existing users rather new ones. In terms of new products, some of the messaging products like Telegram have very smooth onboarding.
Intercom, Inc.
FEBRUARY 1, 2018
In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.
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