customer-communications-naming 
Intercom, Inc.
APRIL 11, 2018
Chatting was fun and addictive, and.SAVED spurred a thirst for faster, more efficient forms of communication. At that point in time, the only ways you could communicate with a person who wasn’t in the same room was landline or snail mail. Eventually, businesses began using it to chat with customers and website visitors.
UserVoice
APRIL 10, 2018
Your company’s ability to know what other players in your market are up to is essential to hold onto your current customers and achieve the growth your stakeholders are counting on. Keeping tabs on the competition in business isn’t a petty affair. Where does it come from?
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UX Studio
APRIL 10, 2018
The app’s name is Trace. With Trace, developers can monitor those services, and see how they are communicating with each other. Developers can also add custom alerts to each service, so they will be notified when something goes wrong. In our recent project with RisingStack we found this problem two times. Testing the app.
Mironov Consulting
APRIL 7, 2018
I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. For clarity, other employees of your company are not customers.
Roadmunk
APRIL 25, 2018
I started on a more back-end team, working on our API and integrations with different products and services that our customers use alongside Intercom. And then over the years I started working more on the inbox part of Intercom, which is the place where teams see and reply to conversations with our customers.
Alchemer Mobile
APRIL 24, 2018
What are some of the hottest, up-and-coming mobile apps not named Instagram, Snapchat, or Uber? App Name: Venmo. Sellers have to think of new ways to target customers with meaningful content. App Name: Duolingo. App Name: DoorDash. App Name: PicsArt Photo Studio. Target customers and personas.
The Product Coalition
APRIL 17, 2018
On one hand, I want to be transparent and communicative to the org on the WHY behind my team’s priorities. I want teams to be accountable and urgent about delivering value to customers. I want customers to see that we’re on their side, ready to serve and delight. Customer needs change. Maybe this isn’t entirely true.)
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