Intercom, Inc.

MARCH 27, 2018

Then, as the customer base and market matures, successful disruptive technologies evolve with them, adding the sophistication that ever larger customers need as they scale. So we can not only build cool things to join dots across teams, but also between you and your customer. Building a brand-new product.

User Testing 224

User Testing Research Software Feedback Software Artificial Inteligence 224

Mind the Product

MARCH 28, 2018

For example, if you make a communication product, will this change make it easier for existing users to communicate? What goals is the company as a whole trying to reach – increased customer loyalty? Increased brand recognition? Will it make more people use the product? Take a look at your company’s strategic priorities.

Customer Experience 129

Customer Experience Research Software User Testing User Friction 129

The Product Coalition

MARCH 24, 2018

This is essential, because you need to know how you’ll communicate with your potential customers and how your marketing and content strategy will look like. But they are all potential customers and you need a strategy of how you’ll get in touch with them. ?? This is often the starting point of your customers’ journey.

Customer Communications 60

Customer Communications User Testing Education Engineering 60

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

There are many frustrated customers who feel that basic information like returns and refunds are not accessible, and that they are not getting the customer support that they need. This begs the question: what’s the best way to increase customer retention? The best times to collect customer feedback.

User Testing