Product engagement: the most important metric you aren’t tracking for your SaaS business
Intercom, Inc.
FEBRUARY 18, 2019
If you have followed us over at Sherlock , you will likely have heard us say many times that product engagement is the lifeblood of any SaaS business. This is because the entire SaaS business model is dependent on people using (and getting value from) your product consistently over time. Step 1: Define engagement for your product.
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