outbound-product-strategy 
Intercom, Inc.
JUNE 23, 2020
The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team. We call the new way to do customer support the Conversational Support Funnel. New, nimble competitors can start up quickly and cheaply.
Intercom, Inc.
JUNE 22, 2020
In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. In-app messaging allows marketers to engage users at just the right time, to facilitate onboarding, share product updates, offer support, or promote relevant offers.
Intercom, Inc.
JUNE 23, 2020
In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. Emmet Connolly : Senior Director of Product Design. Emmet Connolly : Senior Director of Product Design.
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