Centercode

AUGUST 7, 2020

Taking shortcuts and cutting corners leads to unpleasant surprises down the road in the form of low star ratings, skyrocketing support costs, and hundreds of RMAs. They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Amplitude

AUGUST 4, 2020

Customer success involves more than just a couple of training sessions and regular emails asking for feedback (though both are useful). Train your customers, giving them not only a general feeling for your product but also specific knowledge for what features will be most useful to them. Provide Closer Levels of Customer Support.

Feedback Software 64

Feedback Software Analytic Tools B2B Customer Feedback 64

ProductPlan

AUGUST 4, 2020

Second, you’re training teams to put on blinders. Leadership should also evaluate the accuracy of the level of effort estimations, the sprint scoping process, and product management expectations. First, overall productivity will decrease. This assessment shouldn’t just be limited to the team’s work during the sprint itself.

Weak Development Team 111

Weak Development Team Agile Leadership Customer Experience 111

The Product Coalition

AUGUST 2, 2020

To manage the customer experience as a one-time project is easy, but to remain consistent with it isn’t easy. Customer acquisition costs include marketing, training, customer experience, support, and data. Customer experience is all about customers’ likes, dislikes, and how you treat them.

Customer Experience 78

Customer Experience User Testing User Friction Product Research 78