Sat.Apr 17, 2021 - Fri.Apr 23, 2021

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Engagement Benchmarks for Business Services Apps

Alchemer Mobile

Brands in the Business Services category faced diverse 2020 challenges. Some companies (like those focused on work collaboration or expense management) faced hurdles early on in the year that flattened as employees became more comfortable working from home. Below is a summary of our research specifically on Business Services apps.

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How Independent Book Store Product Managers Survive In The Age Of Amazon

The Accidental Product Manager

If there is one job that most product managers would not want to have these days, it would to be a product manager for an independent book store. However, independent bookstores are still in business and it’s because of what their product managers have done that they are still around. Dealing With The Problem Of Amazon.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

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The Future of Product Management: Product Leaders Share Their Thoughts

BrainMates

As the world reopens, many wonder what is in store for the future of Product Management. Joining Brainmates Asks this week we have four heavy weights in the industry: Jason Prowd, Director of Product Management at Morningstar. Product management as discipline can still be quite Eurocentric and quite male-dominated….we

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Customer Perceptions of the Community Experience

Speaker: Mike Ellis, Vanilla Forums Marketing Manager

In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the ‘want behind the want’.

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The Future of Product Management: Product Leaders Share Their Thoughts

BrainMates

As the world reopens, many wonder what is in store for the future of Product Management. Joining Brainmates Asks this week we have four heavy weights in the industry: Jason Prowd, Director of Product Management at Morningstar. Product management as discipline can still be quite Eurocentric and quite male-dominated….we

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What it Means to “Get Product”

Innovatemap

We are experts in digital product research, branding, marketing and design, so we are naturally marketing people, too. Today Sara Napierkowski, Innovatemap Senior Growth & Operations Manager, shares what it means to “get product,” and why that skill-set is so important for innovators looking to achieve product-led growth.

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How Much is that Feature in the Window?

Speaker: Nils Davis, Principal, NPD Associates

Every audience has their own needs and expectations that you are working to fulfill, and as a product manager, it is up to you to manage these many moving parts. The better you can manage expectations related to being “wrong," the better for everyone. This leads us to three obvious conclusions: You need multiple roadmaps.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. In this webinar, Bhavana Angadi, Senior Product Manager at Hopscotch, will teach you: The right ways to communicate with your customer.

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Research Report: The State of Community Management

In short, a well-maintained community will provide immense brand value and elevate the customer experience. In collaboration with the Community Roundtable, we have provided you with a comprehensive summary of The State of Community Management 2020, including an assessment of three key findings: Advanced Communities Create Generative Value.

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Using Customer Reviews, Advocacy, and Referrals in Your Journey Map

Speaker: Jeremy Boudinet, Marketing Manager, Nextiva

Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. Join Jeremy Boudinet, Marketing Manager of Nextiva, and learn the tools for getting that glowing review. The best customer experiences go beyond the sale.