Sat.Apr 24, 2021 - Fri.Apr 30, 2021

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What Product Management Metrics Really Measure?

Alchemer Mobile

Understanding app health and customer experience go hand-in-hand. Customer experience. When you keep a constant pulse on your customers through proactive feedback, you can gain a better understanding of where friction occurs in the customer journey and therefore quickly take action to improve that experience. Conversion rate.

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What Product Management Metrics Really Matter?

Alchemer Mobile

Understanding app health and customer experience go hand-in-hand. Customer experience. When you keep a constant pulse on your customers through proactive feedback, you can gain a better understanding of where friction occurs in the customer journey and therefore quickly take action to improve that experience. Conversion rate.

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Resolving repetitive queries at scale: How context powers high-quality support

Intercom, Inc.

They want a deeply personal customer experience every time they interact with a business – the kind that leverages automation and bots to fit in with a customer’s busy lifestyle, instead of treating them like a ticket to be processed. If you have multiple Intercom users saving Macros, we recommend standardizing them so they’re easy to find.

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3 Useful Methods for Gathering Generative Research Insights

UX Studio: Product Management

Generative research , sometimes referred to as discovery or exploratory research , is defined by Usertesting as “a method of research that helps researchers develop a deeper understanding of users in order to find opportunities for solutions or innovation.”. It helps to uncover users’ past experiences, motivations, pain points, needs, etc.

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The First Self-serve Personalization Engine: Amplitude Recommend

Amplitude

Today we’re launching Amplitude Recommend , a new personalization product that gives all digital companies the power to produce personalized experiences at scale; accelerating your roadmap by years, increasing conversion lift—often by double digits—and reducing the cost by millions. Cohorts are the core form of segmentation.