Salesforce’s Mike Kreaden on how to build a platform to drive growth
Intercom, Inc.
JANUARY 24, 2019
You’ve had a number of roles at Salesforce since you joined the company back in early 2002, from product management to startup relations. When I started in 2002, I was the first product manager for the API. We’re seeing, for example, deflection in a good way in terms of inbound being done more effectively.
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