Mind the Product

APRIL 20, 2017

Alibaba’s Taobao is a competitor to eBay and launched Aliwangwang, an instant communication tool for buyers and sellers to interact in 2003. While not originally intended as a tool for professional communication, the platform has evolved to be the main communication channel for a lot of businesses. The reason behind this?

Development 144

Development Data Visualization Transportation Customer Feedback 144

Gainsight

APRIL 18, 2022

Tableau, a Salesforce company, is on a quest to empower people by seeing and understanding their data. Through the use of its self-service, visual analytics platform, Tableau has been aiding both organizations and individuals to make better, faster, and data-driven decisions with its advanced analytics capabilities since 2003.

Data Visualization 52

Data Visualization Technical Advisors Analytic Tools Customer Experience 52

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. Userpilot is a fantastic tool for collecting and analyzing NPS feedback. NPS is a type of user survey developed in 2003 by Bain & Company. But a best practice is to have two since the above will give you quantitative data only and won’t help much.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Gainsight

AUGUST 31, 2020

It is a genuinely worthy lesson about willingness to learn, the ability to adapt successfully, the power of motivating team leadership, the benefits of making data-driven decisions from product usage insights, and the results produced from commitment. In 1996, Amy started her own business that was later acquired by Autodesk in 2003.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

DISQO

SEPTEMBER 24, 2019

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general. And it’s the same with TV and movies.

Analytic Tools 58

Analytic Tools Research Software Technology Data Visualization 58

Intercom, Inc.

SEPTEMBER 12, 2019

A self-styled ‘jack of all trades,’ Gerry is looking to change the world on a variety of fronts: as the Principal Service Design Consultant for Humana Design, the CEO of TheAcademy.ie , and even a new human-centered design conference set to launch next year in Dublin. There is an ROI on good design. Who are you designing it for?

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Andrew Chen

JUNE 26, 2017

These trends are being driven by the biggest players – Google/Facebook, et al – but also by the significant leveling up around of practitioners in design/PM/data/growth. Superior tooling. 4 Superior tooling – which levels the playing field. 4 Superior tooling – which levels the playing field.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

UX Studio

APRIL 6, 2023

Our website design company also offers other digital services that can come in handy at every stage of the product lifecycle. 2 – Parachute Design Canada-based boutique web designing company specializing in website design, SEO, custom logo design, and branding since 2003.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Our website design company also offers other digital services that can come in handy at every stage of the product lifecycle. Parachute Design Canada-based boutique web designing company specializing in website design, SEO, custom logo design, and branding since 2003. Architects can help in every phase of the product lifecycle.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

DISQO

SEPTEMBER 24, 2019

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general. And it’s the same with TV and movies.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

DISQO

SEPTEMBER 24, 2019

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general. And it’s the same with TV and movies.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

Mind the Product

APRIL 11, 2017

But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. We’re delighted to announce our first six speakers, who will share their unique insights with us in September: Tickets are on sale now!

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

The Product Coalition

DECEMBER 14, 2019

A new generation of financial services needs the incorporation of technology innovation. From conceptualization to the deployment of a complete solution, S-PRO offers versatile digital banking and Blockchain software development services that meet the requirements of the evolving digital world.

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79

Mind the Product

OCTOBER 18, 2016

There’s a lot of lip service paid to doing the right thing for the customer, but here, Cagan says, Lauchengco made sure she did the right thing for the customer and completely changed perceptions within Microsoft. However this was all installed desktop software, and she realised that Adobe needed to move to a software as a service model.

Analytic Tools 130

Analytic Tools CTO Coach Finance Customer Experience 130

Roy Madden

MARCH 10, 2016

Ninety percent of the world’s data has been generated in the last two years, according to one study. To put it in perspective, there have been 5,000 petabytes of information created from the dawn of civilization to 2003. In 2014, WordPress reported that it was publishing 17 posts every second—or 1.5 Archive the data points.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Crowdsource 40

PMLesson's Ace the PM Interview

JULY 8, 2019

Some product managers rely a little too much on data, in my opinion, but I believe you can be misled by doing so. I prefer to start building before relying and poring over too much data, and then iterate as the product develops. In 2003 while at AOL we developed something called Match Chat. Experience is always a plus.

Weak Development Team 53

Weak Development Team Feedback Software Data Visualization Customer Experience 53

The Product Coalition

FEBRUARY 5, 2019

After a year, he made the jump to Staff Product Manager for Firefox Accounts & Sync; and then moved horizontally to Application Services in the same role. On his “Remains of the Day” blog , he undertakes very insightful (and extensive!) Gibson Biddle is a former Netflix/Chegg Vp/CPO. For more, see his Twitter profile.

Research Software 62

Research Software Analytic Tools User Testing Data Visualization 62

Mind the Product

MAY 5, 2020

“By seeing the new techniques and tools they would use,” says Barry, “he’d challenge his existing mental models of the world and his thinking.” ” John discovered what customers did not understand about their data plans, the cost of their plans, and their contracts.

Customer Experience 105

Customer Experience Data Visualization Workshop Differentiation 105

PMLesson's Ace the PM Interview

AUGUST 8, 2022

Gayglers: Founded in 2003, Gayglers was Google's first-ever Employee Resource Group. Talks At Google Employees of Google aren't short of professional insight and advice. Attendees can expect to gain valuable insights and knowledge that they can apply to their own careers.

Technical Review 52

Technical Review Data Visualization Engineering Naming 52

PMLesson's Ace the PM Interview

JULY 8, 2019

Some product managers rely a little too much on data, in my opinion, but I believe you can be misled by doing so. I prefer to start building before relying and poring over too much data, and then iterate as the product develops. In 2003 while at AOL we developed something called Match Chat. Experience is always a plus.

Weak Development Team 40

Weak Development Team Feedback Software Data Visualization Customer Experience 40

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. Whether you’re a startup or an established company, this guide will provide you with the knowledge and tools to improve your customer experience and drive business growth. You can run NPS surveys in-app or by e-mail.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? How to use NPS data to make product improvements. Here are some best practices for creating and distributing NPS surveys: Segment users to make sure you are collecting data from the right customers. What is a good NPS score?

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

OCTOBER 10, 2022

We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. To collect reliable NPS data, you always need to collect it in the same way, for example, in-app only. Collecting product NPS data accurately.

User Testing 98

User Testing Feedback Software Onboarding KPIs Analytic Tools 98

Product Talk

JULY 6, 2022

We have great no-code tools. Every single person can do something like that today because we have great tools that make it really easy to find an audience. If I were going to build a new service in this space, this is the discovery I would base it on. Around 2003 or so, I was playing tabletop Dungeons & Dragons with friends.

Customer Experience 191

Customer Experience Product Research Entertainment Data Visualization 191

Userpilot

JANUARY 22, 2020

Then, you can use these insights to guide your users to these ‘desired behaviour patterns’ in your onboarding. Want to know how to measure your NPS and how to cross-reference it with your user data to guide your product development and onboarding? Net Promoter Score, often abbreviated to NPS, was first devised in 2003.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

The Product Coalition

OCTOBER 19, 2020

People who have never used online grocery services now depend on it. If we look to history as a guide, the 2003 SARS pandemic that permanently altered society offers similar parallels in digital transformations. At the end of 2005, they reported $1.2 Change is happening on all levels. Many wonder when will we get back to normal.

Reporting Tools 89

Reporting Tools Healthcare Data Visualization Technology 89

Alchemer Mobile

AUGUST 27, 2020

The technical skills our respondents possess increased from there, with 25 percent of respondents reporting strong technical skills (i.e. Introduced in the Harvard Business Review in 2003, NPS is still appealing because it provides one consistent scale to measure customer sentiment over time. READ: 12 Product Management Myths.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Userpilot

JUNE 16, 2021

Product feedback tools you can use: Userpilot for multiple types of in-app micro-surveys and NPS, Typerform for longer surveys that can be embedded, Hotjar for multiple types of micro-surveys. What do you hope to accomplish by introducing our tool to your process? email marketing tool] in your business? What is a microsurvey?

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

Intercom, Inc.

JANUARY 24, 2019

Salesforce now receives thousands of applications for its Accelerate program, but the fundamentals of a good candidate remain the same : good ideas, good insights and an entrepreneurial drive. That personalization lent itself to additional solutions and tools to be put in place to actually help achieve that particular goal.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Gainsight

NOVEMBER 8, 2018

It may not provide any prescriptive actions for you to take, but it’s valuable because it’s one of the few basic metrics that’s truly predictive of future behavior—the likelihood a customer will retain. But there are two main problems with that assumption: The NPS survey was never designed to predict churn.

Data Visualization 63

Data Visualization Product Research Research Software Customer Experience 63

eG Innovations

JULY 31, 2020

eG Innovations has been a Citrix partner since 2003. Enterprise storage can now be managed using Citrix Content Collaboration (previously ShareFile) , with the data being stored entirely in the cloud, or on premises on storage zones. Advanced analytics and monitoring. The Evolution of Citrix Technologies. Single sign-on (SSO).

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Experience 52

The Product Coalition

JUNE 4, 2020

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. The NPS score is essentially an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.

User Testing 78

User Testing Product Marketing Product Research Marketing 78

Userpilot

MAY 17, 2022

Do you collect feedback and user sentiment regularly and act on insights? If you don’t, you’ve been missing out on a lot of user-generated insights. Customer feedback is the opinion that customers have after using your product or service. Satisfied customers are more likely to spread the word about your tool.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Business of Software Conference

MAY 18, 2020

Despite the data on the exponential spread in Wuhan, leaders in the west were looking at COVID-19 as something that they would respond to if they were to see local spread. Getting a good data-set was viewed as critical. Measuring what matters, communicating vision and aligning the team: Getting a good data-set was viewed as critical.

Vision 52

Vision Weak Development Team Government Data Visualization 52

PMLesson's Ace the PM Interview

MAY 19, 2020

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. User Insights] Tips for interview prep Read up on the background of the company and product. What is an APMM?

Product Marketing 52

Product Marketing Marketing Weak Development Team Analytic Tools 52

svpg

SEPTEMBER 30, 2016

There were, as always, some early adopters, and some people lived in places that didn’t have a video store, but in truth there wasn’t much of a reason to do this via the postal service when you could just stop by the local Blockbuster store. The team knew that the service wasn’t better enough to get people to change.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

ProductBoard

JUNE 6, 2017

Quite a bit, it turns out… Usage data … user needs … segments & personas … ethnographic user studies… I’d always reckoned these concepts and techniques came about in the ’70s and ’80s, as modern product design took hold. This sounds exactly like something Clayton Christensen could have said in Innovator’s Solution (2003).

User Testing 40

User Testing Research Software Feedback Software Product Research 40