UX Studio

JUNE 30, 2023

3 – Propane Agency About the Agency 3 passionate individuals founded Propane in 2003. These insights allow them to develop strategies and messages that meet their audience’s needs during the user journey. However, sometimes they take on too much work, which can affect their ability to deliver efficiently.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

DECEMBER 15, 2022

Net Promoter Score was developed by Fred Reichheld at Bain & Company in 2003 after analyzing how traditional customer satisfaction surveys correlate with consumer behavior. Use modals or other forms of in-app messages to grab their attention and offer them access to the beta version of your product. A brief history of NPS.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

JANUARY 22, 2020

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. That was 17 years ago, back in 2003. NPS surveys can be sent via email, messaging apps, or displayed within your product. How to measure NPS. How to analyze NPS. How to use NPS. How to improve NPS. Key takeaways. What is Net Promoter Score (NPS)?

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. Any startup that’s going to make it needs to have a compelling answer about its team and how they’re going to execute.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

eG Innovations

JULY 31, 2020

eG Innovations has been a Citrix partner since 2003. Those were the days when Citrix’s messaging was around “access”. The Evolution of Citrix Technologies. Thin client computing and then server-based computing were the hot topics.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Experience 52

Mind the Product

DECEMBER 2, 2016

In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004. He points out that with the rise of messaging software customers can easily give you one to one feedback in real time. But how do you know what to do with the customer feedback you get?

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

Userpilot

MAY 17, 2022

Besides understanding customer pain points and desired solutions, direct interviews let you learn the customer language (effective for your messaging), draft out the best product positioning, and prioritize your development efforts. NPS is a customer feedback strategy developed in 2003. There are different types of customer interviews.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

The Product Coalition

JANUARY 28, 2019

I had no idea that it would take off like it did,” Plath told USA Today in 2003. Workers were writing messages on the notes to communicate around the office. He called it the Rollaboard and started manufacturing it to sell to pilots and flight attendants. “I Fry saw that the product had huge potential. “I

Seminar 82

Seminar Travel Airlines User Testing 82

svpg

SEPTEMBER 30, 2016

Hate mail started streaming in from everywhere - including emails directly to Bill Gates who would forward them on to the team with messages like "this is depressing MSFT's stock price. Enter Martina Lauchengco, a young product manager recently out of Stanford, whose job it was to help turn this around.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

NOVEMBER 19, 2019

Couple of really good examples of that are product management and product marketing because they are a multiplier; they collaborate across a team so if you don’t have a really high bar there you’re going to have really bad product and you’re going to have really bad messaging for your sales and marketing team.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8