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Discovering Solutions: Quickly Determine Which Ideas Will Work (And Which Won’t)

Product Talk

From there, an effective team is doing two key research activities week over week. They are interviewing to discover opportunities and they are assumption testing to discover the best solutions. Assumption testing is evaluative. And assumption testing is the best way to do that. Assumption testing is evaluative.

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14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys

Userpilot

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

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Why Product Strategy is More Often Reactive than Proactive

ProductPlan

Consequently, the next two most significant drivers of product strategy are requests from executive leadership or sales (26%) and customer feedback (26%). That means over half of the product managers are reacting to internal and external feedback instead of planning for the long term. Their product strategy is reactive.

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3 Useful Methods for Gathering Generative Research Insights

UX Studio: Product Management

Generative research , sometimes referred to as discovery or exploratory research , is defined by Usertesting as “a method of research that helps researchers develop a deeper understanding of users in order to find opportunities for solutions or innovation.”. That’s why we do generative research.

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3 Must-Have Product Leadership Skills to Survive an Economic Downturn

The Product Coalition

Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. That’s why we must take action and test it. One of my favorites is to ask someone to play your devil’s advocate (which is what I do with the startups I’m advising to) and take their feedback super seriously.

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High Performing Teams: Super Goals & Super Identity

The Product Coalition

Here are a few other ways research tells us you can help your team gain a super identity, so that it can reach higher performance: Encourage the team to take risks Don’t force social cohesion?—?a It needs to be something everyone can rally behind and support. Short deadlines and clear objectives will also help.

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Reading list: Platforms, ecosystems, and partnerships

Intercom, Inc.

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Reading list: Advice for customer retention.