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Saying Goodbye

The Product Bistro

It is long, so get a fresh cuppa… Without further ado, here is the message I sent: Sent: Friday, September 18, 2009 8:05 AM. Sales training in 2004 in Europe. If your going away message fires off an email storm, you will be cursed. To: Geoffrey Anderson. Subject: So long and thanks for all the fish. Keep it personal.

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DAU/MAU is an important metric, but here’s where it fails

Andrew Chen

I found this from a Facebook 2004 media kit showing crazy high numbers even with a small base of 70k users: Assessing product/market fit with DAU/MAU. For consumer and bottoms up SaaS products, this metric is super useful, but seems to mostly exclude everything bseides messaging/social products that are daily use. And it has!

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Why LinkedIn UX should increase friction to increase quality

The Product Coalition

Since I joined LinkedIn in 2004, I’ve found it to be a valuable tool for finding people and job opportunities. To be fair, the LinkedIn desktop flow does include a brief message to include a personal note which people mostly ignore. As a result, I ignore these requests most of the time. I use this all the time.

UX 60
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From 2 hours to 2 minutes: How Hostinger accelerated customer support with Intercom

Intercom, Inc.

Launched in 2004, the web hosting provider serves over 29 million users in 178 countries. Customers can message the team directly without having to join a queue or take a ticket. Using a combination of Messages Pro , Inbox Pro and Articles , Hostinger is able to provide its customers with 24/7 hands-on support.

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The Importance of Listening to Your Customers by David Cancel

Mind the Product

In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004. In 2004 Lego’s new CEO Jorgen Vig Knudstorp stated that customers would have a say in all new Lego designs going forward. In 2010 Lego was profitable with sales of $2.3 billion. “My

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Zambian-born UX Designer on the Differences in Service Design in the U.S. and Japan – Interview with Nondo Sikazwe Part-2

freshtrax

This kind of rapid technological change is called the leapfrog phenomenon, and the elderly people in Africa desperately learned how to use digital products because they had no other way to send messages to people than to learn how to use them. So, in Africa, elderly people can also use smartphones.

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Norman Crowley on uncovering the business opportunities in tackling climate change

Intercom, Inc.

So in 2004, we got an idea to set up the largest WiFi operator in Europe and WiFi was new at the time. And so we really learned that the messaging and the product had to do a different thing for every person in the organization. Dee: But you were still at Inspired Gaming when you came up with the idea for Crowley Carbon, I believe.