2006 Leadership Research Software 
The Product Coalition
NOVEMBER 10, 2024
I went to do some research to figure out whether it was true or not. In 2006, Henry Ford’s great-grandson said that the attribution to Ford was accurate. Understanding Even when you’re listening closely to customers, they’ll often speak in terms of solutions. Sounds like someone has been reading cruise industry magazines, right?
Alchemer Mobile
JUNE 17, 2025
June 17, 2025 – Alchemer, a global leader in customer experience and feedback technology, is proud to announce it has been named to Inc.’s Alchemer empowers customer-obsessed teams to move from asking to action with software that scales from a one-time survey to sophisticated feedback programs. The post Alchemer Named to Inc.’s
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Intercom, Inc.
FEBRUARY 26, 2018
The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.
Mind the Product
AUGUST 19, 2019
But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place. An ML system would probably catch more mistakes but would be far more expensive to build. It’s a combination of user research and expert consultation. What can we do about that?
Intercom, Inc.
APRIL 26, 2022
She was Google’s Chief People Officer and a member of Google’s executive leadership team for 4.5 The magic of Intercom’s technology is that it makes the internet feel human, which is a compelling value proposition at this stage of the digital evolution. years before retiring last year. ” Eileen Naughton.
Intercom, Inc.
JULY 11, 2019
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Source: HubSpot Research.
Mind the Product
DECEMBER 26, 2019
Between 2002 and 2006, cybersecurity technologies for networks were now entering into a period of maturity. They began putting all of their time and effort into developing a solution to this problem but realized they were too early and the CSOs were unwilling to spend money on it because it wasn’t actually a priority.
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