Intercom, Inc.

JULY 11, 2019

We coined the term way back in 2006 when we founded the company, and a lot of our story, historically speaking, has been around marketing. It flips where we came from, which is nice just from a company genetics perspective and messaging. Michael: Most people listening probably think of HubSpot as this inbound marketing company.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

The Product Guy

MARCH 26, 2019

For example, in 2005 the audience received items such as a Burberry coat, an iPod, and a Blackberry phone, but in 2006 each audience member received a $1,000 gift card and a camcorder and were told to record themselves using the money to do a good deed for someone else.

Product Management 144

Product Management Product Manager Technical Review Management 144

The Product Coalition

MARCH 23, 2018

HubSpot defines inbound marketing this way: “Since 2006, inbound marketing has been the most effective marketing method for doing business online. Focusing again on HubSpot’s definition of ‘Inbound’ marketing- let’s be clear that it cannot and does not ‘delight over time’ because all these tactics are, are tools to deliver a message.

Inbound 60

Inbound Marketing Outbound Customer Experience 60

Intercom, Inc.

FEBRUARY 4, 2021

And that went on to become a monster, I floated it on the London Stock Exchange in 2006, exited it in 2008 for about a half a billion bucks and that brings us up to the latest bunch of companies. And so we really learned that the messaging and the product had to do a different thing for every person in the organization.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

ProductPlan

AUGUST 27, 2019

Who is she: Julie went from being the first intern at Facebook in 2006 to its VP of product design. What to expect on her feed: Erin tweets a host of empowering messages about being black and female in a white male-dominated industry… plus a whole lot of sports. Julie Zhuo @joulee. It’s important to embrace that.”.

Product Research 68

Product Research Research Software Entertainment Education 68

Userpilot

MAY 25, 2021

Just as a deep, meaningful TED talk would be wasted in a 30-second video, so it is that video content like this needs to be longer in order to get the message across. We like: Founded in 2006, Animoto is one of the oldest video creation websites, so they’ve had a lot of time to perfect their offering. I would aim for 10-15 minutes.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Business of Software Conference

MARCH 30, 2021

And I’ve had messages from people who’ve read it at very difficult or watched it at very difficult times in their life, and it saved lives without over stating it. While we’re reminiscing in hindsight, if you were to go even further back all the way to 2006, before your first BoS conference, what would you tell yourself?

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

Intercom, Inc.

OCTOBER 29, 2020

And, yes, that means we have to be good for targeting, marketing, messages, and yes, it means we need to be really good at structuring thousands of inbound conversations and doing ticketing workflows and triage and all that sort of stuff. Once we got the money, we immediately started hiring. It turns out it’s a company called Miro.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Alchemer Mobile

JANUARY 4, 2023

Founded in 2006, Alchemer helps businesses collect, analyze, and leverage customer and employee feedback to proactively drive better engagement, retention, and user experience.

Feedback Software 130

Feedback Software Research Software User Testing Customer Feedback 130

Userpilot

MARCH 11, 2020

Chances are this is ancient history for you and you don’t – but if you joined around the years 2006-2008, your relationship with Facebook probably started from an email with the following subject line: [Name of your friend] invited you to join Facebook! That’s the onboarding I get as an invited user.

Customer Experience 17

Customer Experience User Testing Dashboard Events 17

Product Talk

FEBRUARY 8, 2017

By 2004, Microsoft was already announcing that they didn’t want to support it anymore, and by 2006 they ended support for it. These specific tools are awesome, if you’re not familiar with them I recommend you learn about them, but here is the more important message. This is one of Microsoft’s worst products. It doesn’t matter.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100