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Systems Thinking and its Relevance to Strategic Planning in UX Research

UX Planet

. - Thinking from multiple perspectives of users and other actors. Rather than focusing on isolated problems and solutions, Systems Thinking helps to understand deeper patterns and systemic factors that affect the user experience. Unraveling where the main points of friction and bottlenecks are that harm the user experience.

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Trailblazing Women in Product Management: Aruna Thapa, Senior Director of Product Strategy at IQVIA

280 Group

This hands-on experience honed my intuition for fundamental Product Management philosophy, earning me the formal title of Product Manager in 2008. The ultimate testament lies in the usersexperience. What are some lessons you learned during your Product Management journey?

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Product Managers Discover Older Customers

The Accidental Product Manager

Research-and-design methods that teach people to how to understand the end-user experience seemed quite niche 10 or so years ago. It is estimated that Americans over 55 will account for half of all domestic consumer-spending growth from 2008 to 2030. However, now, they’re a part of most good design courses.

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How to Start a Bank from Scratch by Megan Caywood

Mind the Product

It often delivers a user experience that leaves much to be desired. The banking industry changed significantly after the 2008 financial crisis. This caused product innovation to be a low priority and the quality of the customer experience to stagnate. Traditionally, the banking industry has been slow to innovate.

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Dharmesh Shah and 15 Years of Hubspot

Business of Software Conference

Insights from and around MIT – 2008. As a code obsessive he explains why, as user experience is EVERYTHING, Hubspot developed its key metric, the ‘CHI’ – Customer Happiness Index. Seeing some of the talks he has given over the years gives you a level of understanding beyond anything else.

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Coda’s Shishir Mehrotra on rethinking docs from scratch

Intercom, Inc.

We’re big, big fans and users of Coda here at Intercom, so I’m keen to hear more about what you guys are shipping and what’s coming next. You joined YouTube back in 2008, and you helped guide the company through hypergrowth after its acquisition by Google. This was 2008. I think that’s strong.

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Janice Fraser: Knitting at the Edge of new

Mind the Product

Whether it’s been desktop publishing, the internet, user experience, entrepreneurship, corporate transformation, whatever the new thing is, I’m the person at the edge of it trying to make it boring. She says it became very commercial very quickly in the late 90s and post the 2008 recession has been very aggressively commercial.