UX Planet

OCTOBER 28, 2024

How about in a product design or user experience team? Most were experts in their fields, with skills in both user experience design and user interface design. According to Grugulis and Stoyanova (2011) , communicating effectively and getting feedback is essential for long-term productivity.

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User Testing Research Software Feedback Software Product Research 105

UX Planet

JUNE 23, 2025

They had invested significant resources, time, and effort. On the Operations screen the users should be able to execute an operation on a given hierarchy of entities. It’s finding a way to achieve your goal when you have limited resources (people, time, money). Step into the user’s shoes! And what is strategy?

Research Software 80

Research Software UX Customer Experience Weak Development Team 80

Userpilot

MAY 31, 2025

Intercom first launched in 2011 and has since rolled out regular updates, including the Mobile SDK to bring messaging and support directly into native apps. Well cover its key features, pricing, and real user reviews. Interacting with customers through Intercom Mobile. No need to build a custom chat solution from scratch.

Analytic Tools 71

Analytic Tools Data Visualization Software Review Feedback Software 71

Melissa Perri

JANUARY 4, 2020

These are a few of my observations and personal experiences. Founders realizing they can't do it all on their own, that Product Management is a career, and an important skill for the executive team. -- 2011: "You are crazy for joining a startup, Melissa. 2019: "Duh, of course I want my people talking to customers.

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User Testing Data Visualization Research Software Feedback Software 386

Mind the Product

AUGUST 30, 2023

Digital learning app Duolingo has been on a hypergrowth journey since it was founded in 2011, and now over 20 million active users worldwide. Read more » The post How Duolingo uses AI to enhance its user experience appeared first on Mind the Product.

Customer Experience 202

Customer Experience User Experience Artificial Inteligence Product Strategy 202

Intercom, Inc.

MARCH 27, 2018

Historically, we’ve spent proportionately way more on research and development than other software companies we track, and that won’t stop any time soon. Then, as the customer base and market matures, successful disruptive technologies evolve with them, adding the sophistication that ever larger customers need as they scale.

User Testing 224

User Testing Research Software Feedback Software Artificial Inteligence 224

Intercom, Inc.

JULY 1, 2019

At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships. And that changes a lot: how we think about marketing, how we think about what our product is and how we think about what customer success actually is. You never choose razor blades again.

User Testing 223

User Testing Customer Experience Onboarding KPIs Magazine 223

Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. We’ve spent a lot of time searching for one of these. We’ll get there.”.

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Mind the Product

APRIL 30, 2020

Cognitive load is the amount of mental effort required to complete a task that requires someone to process information. Friction cost refers to seemingly minor details that make a task require more effort, but have a disproportionately large effect on whether people will complete that task. Friction Cost. Hick’s Law.

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Data Visualization Customer Experience Product Management Product Manager 235

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

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Customer Experience Data Visualization Onboarding KPIs User Friction 220

Product Innovation Educators

MARCH 11, 2019

It’s all about creativity, curiosity, and customer focus for product managers. ” While many listeners are already good product managers, a little self-reflection from time to time on your strengths and how to be an even better product manager is valuable to your career as well as to those who you work with.

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User Testing Product Management Product Manager Product Research 231

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? Short on time? In our discussion we unpack what this means for them as a company and for their customers. We hear how sharing the pain that your customers experience is key to understanding it.

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Research Software Data Visualization User Testing Customer Experience 249

Intercom, Inc.

MAY 17, 2018

In short, JTBD is a research process that helps uncover a customer’s motivation for buying your product – the “job” your product is“hired” to complete. Bob’s appeared on our podcast to talk JTBD previously , and I welcomed him back to talk about how we can continue getting better at unpacking customer motivations.

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

Intercom, Inc.

FEBRUARY 6, 2020

And so in 2013, the marketplace launched Udemy for Business with an eye on acquiring corporations alongside the nearly two million learners they had at the time. What started off as little more than an experiment has paid dividends. along with time savings and higher productivity. Yvonne swiftly flipped this story on its head.

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Feedback Software Analytic Tools Research Software Data Visualization 243

Mind the Product

DECEMBER 5, 2018

Jon Noronha joined the product team for Microsoft’s Bing search engine in 2011 when the product, as he puts it, was “in a big hole” As the years went by, however, that turned around, and in late 2015, Microsoft reported that Bing had become profitable. The more time a user spends on your page the better, right?

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Data Visualization Analytic Tools Reporting Tools Product Research 164

The Product Coalition

FEBRUARY 29, 2024

As GitHub gained traction, its user base swelled to millions, reflecting the platform’s growing influence and appeal within the developer community. million users , signaling a monumental shift in the landscape of software development and version control. By 2012, GitHub had surpassed 2.5 Furthermore, Hacktoberfest has seen over 2.35

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Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. When Material Design started, it was viewed primarily as a design effort. By 2015, Material Design had attracted many thousands of users.

User Testing 135

User Testing Research Software Data Visualization Product Research 135

The Secret PM Handbook

JUNE 2, 2017

First, because you aren’t working on lower value stuff, the time the team spends is intrinsically higher value. You can confidently say “Every release will have the most valuable capabilities we could deliver in the time frame.” It’s much better to do learning near the actual experience. Copyright (c) 2011 J.

Agile 223

Agile Customer Experience Marketing Article 223

Intercom, Inc.

NOVEMBER 5, 2019

We want our customers to be able to have the same delightful, personal experiences talking to their customers as they do talking to their friends. A brief history of user storage. 2011 – MySQL. In the beginning we used a single Amazon RDS (relational database) instance for everything – including user data.

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Product Innovation Educators

AUGUST 16, 2021

I call those disruptive events rogue waves; unmanageable, huge waves that pop up out of nowhere because multiple, individually manageable waves combine in the same time and place. To find opportunities, you can look internally at threats associated with the four foes, and externally at threats your customers are facing.

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Reporting Tools Product Management Product Manager Data Visualization 294

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

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Feedback Software Product Research User Testing Feedback Loop 199

The Product Coalition

DECEMBER 29, 2020

At the close of 2020, when we’re on the brink of entering a new decade, we thought it’d be a good time for a little history lesson. With more people entering the Product landscape than ever, now is a good time to help the newbies understand where Product Management came from, and how far the industry has come. Sound familiar?

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Reporting Tools Product Management Product Manager User Testing 179

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. When Material Design started, it was viewed primarily as a design effort. By 2015, Material Design had attracted many thousands of users.

User Testing 110

User Testing Research Software Data Visualization Product Research 110

Intercom, Inc.

NOVEMBER 8, 2022

Since 2011, we’ve been on a mission to make internet business personal, helping our customers connect with their customers through in-context, personalized communications. As we’ve grown, and our product has matured and expanded, we’ve welcomed thousands of customers – each with their own unique needs and goals.

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Reporting Tools Enterprise Customer Experience Data Visualization 104

The Product Coalition

FEBRUARY 25, 2024

At a time when brick-and-mortar video rental stores dominated the market, Netflix offered unparalleled convenience and selection, allowing subscribers to order DVDs online and have them delivered to their doorstep. The company also leveraged data analytics to personalize recommendations and improve the user experience.

Analytic Tools 143

Analytic Tools Entertainment Customer Experience Data Visualization 143

Intercom, Inc.

OCTOBER 9, 2019

But we are also expected to perform a series of System 2 tasks, such as carefully considering a product roadmap, framing user problems, undertaking strategic analysis, and evaluating different possible features. It allows you to free up time for the rest ?– ?the In other words make System 1 your default system to approach these tasks.

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Product Management Product Manager Reporting Tools Research Software 201

Product Talk

MARCH 23, 2016

And it’s time you start exploring that shift. The Lean Startup came out in 2011. As does user research and customer development. And yet, almost every day I meet product managers who spend little to no time talking to customers. They think experiments belong in science labs. That’s five years ago.

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Product Research User Testing Customer Experience Startups 131

UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). And the role design plays in informing those decisions and interacting in a constructive manner with clients/users.

Feedback Software 98

Feedback Software User Testing Analytic Tools Research Software 98

The Product Coalition

MARCH 14, 2023

It is a complex process that requires a lot of resources and time. It is based on the principles of lean manufacturing and focuses on creating products that meet customer needs while minimizing resources and time. In other words, lean product development focuses on creating value for the customer while minimizing waste.

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User Testing Product Research Feedback Software Development 146

Userpilot

MARCH 7, 2022

Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience. Product Experience is not only the product itself: it’s Customer Success, Service, experience with the website, time to value. Instead, they get frustrated and leave.

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

Intercom, Inc.

JANUARY 18, 2023

If you’re short on time, here are a few quick takeaways: Despite the normalization of online tutoring, many teachers still have their doubts, not to mention the challenges in the equity of devices and internet access. How can we generate a lot of value for the customers and ensure they’re enjoying it every step of the way?

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? What is customer success? No worries!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

APRIL 7, 2021

Amid the COVID lockdown, people spend even more time-consuming mobile content than ever before. Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. Over the years, Fireart maintains its 5/5 ranking on Clutch.

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Research Software Feedback Software Artificial Inteligence User Testing 149

The Product Coalition

JUNE 18, 2020

Still, it is also a technology that ensures delivering highly native or platform-specific user experience. React Native after being developed and launched by Facebook back in 2011, it continued to become popular, and over the years, it has been used for mobile apps across all niches and categories.

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Customer Experience Framework Technology User Experience 110

Userpilot

JULY 29, 2024

TL;DR Product marketing is the process of introducing a product to a market and acquiring customers for it. To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

Intercom, Inc.

APRIL 26, 2018

Short on time? How do we get the user to engage again in the future? Product design typically starts with the problem a user is trying to solve. Nir thinks we can go one step further and build for needs our users don’t yet know they have. Are habits naturally beneficial to users? What is the reward?

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