Intercom, Inc.

JUNE 20, 2018

In 2011 Marc Andreessen declared that software is eating the world. Today it’s no wonder that the strong majority of companies want their strategy to be driven by product, not sales and that’s likely for the best. Where does sales fit in at a company driven by product strategy? Building a positive feedback loop.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

bpma ProductHub

APRIL 30, 2017

It’s the expectation of a positive outcome”. But how do you develop the confidence required to lead a team of stakeholders to a positive outcome? Informed: Wake Up Wisdom for Women” in 2011. Today, he is focused on growing revenue and building web products that have a positive impact on this world.

Development 150

Development Product Management Product Manager Management 150

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. How will it change customer support?

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

UX Planet

DECEMBER 19, 2023

For those of you who don’t remember, in 2011 there were 85 million Blackberry subscribers worldwide (at its peak), and that number started to diminish dramatically as IOS and Android devices took the smartphone world by storm. I can candidly state this was the case for a Blackberry application.

Feedback Software 86

Feedback Software Analytic Tools User Testing Research Software 86

Lenny Rachitsky

FEBRUARY 13, 2024

Just in the past few years, she’s helped dozens of companies revamp their pricing strategy—with tremendous results. Larger firms often have dedicated staff for pricing strategy yet are still generally reluctant to change the status quo. Clearly, they’ve figured out positioning. Probably not $960 a year.

Data Visualization 106

Data Visualization Product Research User Testing Research Software 106

BrainMates

SEPTEMBER 8, 2019

This blog was originally written in 2011 and updated in September 2019. This will help you decide your stakeholder strategy. This stakeholder matrix from Gardner et al visualises the power a stakeholder has in relation to how dynamic the stakeholder is in changing the position/opinion he/she holds. Stakeholder strategy.

Data Visualization 92

Data Visualization Weak Development Team Management Management 92

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. This effectively positions each PMM to serve as the cross-functional (XFN) lead for that program area. ” Once you have a proposed strategy, it’s then helpful to test it with channel owners to ensure they’re aligned. .

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. This effectively positions each PMM to serve as the cross-functional (XFN) lead for that program area. ” Once you have a proposed strategy, it’s then helpful to test it with channel owners to ensure they’re aligned. .

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

Modus Create

SEPTEMBER 14, 2021

At Modus Create, we’ve been remote since our inception in 2011. Hoarding knowledge isn’t a sustainable strategy anymore. By bringing them under one virtual roof, you’ll be in a much better position to solve your customers’ toughest problems by scaling operations at an unprecedented pace. .

Leadership 98

Leadership Feedback Software Reporting Tools Software Engineering 98

UX Studio: Product Management

DECEMBER 7, 2022

AJ Davis, a user experience strategy expert, founded Experiment Zone in 2017 in Austin, Texas. Before starting the UX research company, she led optimization strategy projects and was the lead UX researcher on the Google Optimize product. . Conversion Strategy & Testing. Product Vision & Strategy. Website Audit.

User Testing 52

User Testing Research Software Product Research UX 52

Modus Create

MARCH 17, 2021

When Modus Create was founded in 2011, our founders wondered what the world would look like when everyone has a smartphone. Explore open positions at Modus Create. In the next five years, phones transformed from vanity to utility devices. Want to shape the future of work with us?

Artificial Inteligence 52

Artificial Inteligence Data Visualization Technical Review Analytic Tools 52

freshtrax

MAY 9, 2019

hoku earthquake happened in 2011, credit cards were not usable because of the power outage. Japanese men are more positive about the cashless society, but still, 41% of them are against it. Also, cash can be used even in circumstances of natural disasters like earthquakes and floods, which frequently happen in Japan. When the T?hoku

Research Software 81

Research Software User Testing Marketing Customer Feedback 81

Mind the Product

APRIL 18, 2017

Jeff has worked in various roles and leadership positions at iXL, Fidelity, AOL, WebTrends, and TheLadders. Most recently Jeff co-founded Neo Innovation (sold to Pivotal Labs) in New York City and helped build it into one of the most recognized brands in modern product strategy, development and design.

Research Software 77

Research Software User Testing Customer Experience Workshop 77

Intercom, Inc.

MAY 1, 2018

It became standard fare to find the best possible way you could lay your page out, which was a positive thing. Intercom has grown like a weed since I’ve been involved, which is August 15, 2011, our incorporation date. The top right is your strategy. This was around 2010. Big calls to action outperform small ones.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

The Product Coalition

SEPTEMBER 2, 2019

It was launched in 2011 and went broke in 2013 because people didn’t buy the product. It’s a strategy that avoids or, at least, speeds up the rollercoaster of the startup curve, and provides a leaner tactic for creating the best solutions for specific users with help from their insights. Ever heard of Everpix? How about Google Wave?

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

The Product Coalition

FEBRUARY 22, 2021

every organization needs to acquire a holistic understanding of an agile product creation process: A vision leads to a strategy that (probably) results in a portfolio of products (and services). Apparently, there is a difference in the inspect & adapt cadence when product strategy and Sprint Backlog are compared to each other.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

UX Studio: Product Management

SEPTEMBER 16, 2021

Building our own digital products gives our UX team a unique perspective and priceless experience related to strategy, design, and user experience. The value we deliver to our clients and the positive impact from our work has been recognized by Clutch, the top rating and review platform for business services providers. Prototyping.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

ProductPlan

SEPTEMBER 8, 2021

How did Amazon’s product strategy fare during the pandemic? Short answer: Amazon’s product strategy example lead the way). Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers.

Product Strategy 82

Product Strategy User Testing Strategy Technical Review 82

Business of Software Conference

FEBRUARY 16, 2021

In 2011 we raised money. So the first time we raised it was like $650,000, which was more than it is now because it was in 2011. Fundraising Strategy and Process. But there’s plenty of land grabs, and all sorts of other strategies. But what’s the general strategy? 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Gainsight

FEBRUARY 13, 2023

While it’s been in business since 2011, it’s fair to say that Zoom really came into its own during the Covid-19 pandemic, between 2019–21, as an easy-to-use go-to way to help keep both business and personal communication alive and well in a brief but deadly era when face-to-face proximity was actively dangerous. I appreciate the “hopefully.”

Customer Feedback 52

Customer Feedback Data Visualization Customer Experience Strategy 52

Tyner Blain

AUGUST 1, 2013

Back in 2011, Luke Hohmann introduced me to this concept and technique, and I used it with success with a team I was working with at the time. Theodore Levitt’s model is one for developing marketing strategies around a product, but we were using it to develop a roadmap. Thanks, Luke!

Weak Development Team 53

Weak Development Team Differentiation Software Review Customer Experience 53

Business of Software Conference

MAY 15, 2019

In fact one of the guys that we used to create a remix for the bands he progressed by himself and he’s now in a position where. And then I think I was in a position where again wondering what to do next. We were in a position where. So I sat there in November 2011. They’re not exactly mainstream. So more fail.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

SidsAvenue

DECEMBER 27, 2013

Hence if apps like WeChat are used responsibly and intelligently to spread positives of Democracy, it will have a huge impact in General Elections 2014. As per Wikipedia, In the 2011 Canadian elections, the use of YouTube and satire by comedian Rick Mercer contributed to increasing the turnout of youth voters.

Advertising 40

Advertising Transportation Customer Experience Messaging 40

Intercom, Inc.

AUGUST 26, 2021

But in 2011, Intercom was only a small group of friends, Eoghan McCabe, Ciaran Lee, David Barrett, and Des Traynor. ” Liam Geraghty: I did, in fact, catch up with Intercom co-founder and chief strategy officer Des Traynor in his own home office. Des Traynor: That’s correct. We were obsessed with lattes. Virtually, anyway.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Intercom, Inc.

FEBRUARY 6, 2020

It might be the same core product, but it’s a completely different strategy. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011. Yvonne describes it as “skills at the speed of the market.” And it’s an advantage that traditional corporate learning platforms simply can’t replicate.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” And this idea of “not now” is really powerful, because saying no is really critical to any kind of product strategy and product execution. Paul: Basically, yeah.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Intercom, Inc.

JULY 1, 2019

Which is why retention, and the idea of retention, is actually where you need to position your mind. Maybe in a rare case, you’ll get a happy customer, and in that case, your job is to keep that customer happy and keep them in this positive loop, where they keep using more and more of your product. The top right is your strategy.

User Testing 223

User Testing Customer Experience Onboarding KPIs Magazine 223

Userpilot

JULY 6, 2021

Consider your level of funding and chosen marketing strategy to determine the ideal time to build a team. What’s your main marketing strategy? Depending on your go-to-market strategy, the question you should be asking yourself is not how big the product marketing team should be, but which roles do you need.

Research Software 98

Research Software Feedback Software Product Marketing Marketing 98

Intercom, Inc.

JULY 25, 2018

Four of us signed the incorporation documents for Intercom Inc, in August 2011. Often, this outlier is right and this is a positive change to your company strategy, but that change needs to be a deliberate decision , not an accident. That’s what this talk (now essay) is about: people. Narrator: It doesn’t.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Intercom, Inc.

OCTOBER 29, 2020

In this very special episode of Inside Intercom, I sat down with Des, our co-founder and Chief Strategy Officer, for a wide-ranging conversation about our respective journeys so far, our thoughts on Intercom through the years, and what the future holds. Short on time? Here are a few quick takeaways: Focus on your customers.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

UX Planet

FEBRUARY 26, 2024

. — I have 1000 candidates I cannot go through all their portfolios I cannot verify the validity of this comment, perhaps it is so in the United States or perhaps is true for large businesses or very desired one, for example I kinda remember that NNGroup gets around that amount or more when they open a position.

Research Software 83

Research Software Feedback Software User Testing Data Visualization 83

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. With incremental data-driven improvements we provide predictable and safe UX changes to the products, incorporating companies’ legacies into their product strategies.

User Testing 73

User Testing UX Data Visualization Research Software 73

Userpilot

JANUARY 10, 2022

Customer success strategies focus on helping customers achieve their goals in the long term while customer support centers around short-term solutions. Customer success managers can use customer data from NPS and churn surveys to create a data-driven strategy and win customers back. Let’s get started! What is customer success?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

JUNE 9, 2020

I first heard of Elium , formerly known as Knowledge Plaza, in 2011. Despite all the positive energy and the company’s great product, we were not reaching our target. I was attending a very small startup event where Gregory Culpin presented the company and its market vision. It appeared that Talentsquare was their “last distraction”.

Research Software 79

Research Software Startups Product Research Customer Experience 79

Userpilot

MARCH 5, 2021

Switching to a paid trial maintained their revenue growth and changed their brand positioning for the better. Product positioning plays an important role as well. In 2011 Ahrefs was just a website with a free backlinks explorer search option. You, too, can create a product adoption strategy similar to these with Userpilot.

User Testing 98

User Testing Data Visualization Customer Experience Customer Feedback 98

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. With incremental data-driven improvements we provide predictable and safe UX changes to the products, incorporating companies’ legacies into their product strategies.

User Testing 40

User Testing UX Data Visualization Research Software 40

svpg

SEPTEMBER 30, 2016

Between working with the co-founders on the strategy, validating concepts with the users, assessing the analytics, driving features and functionality with the team, and working with finance on the new business model, marketing on acquisition, and the warehouse on fulfillment, you can imagine the workload Kate faced on a daily basis.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160