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A Decade of Product Management

Melissa Perri

Founders realizing they can't do it all on their own, that Product Management is a career, and an important skill for the executive team. -- 2011: "You are crazy for joining a startup, Melissa. They started to see the value. -- 2011: "Product reports to the VP of Engineering." 2019: "Product reports to the CPO."

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Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers

Intercom, Inc.

As companies scale, they need robust, reliable software that can support their growth. Since 2011, we’ve been on a mission to make internet business personal, helping our customers connect with their customers through in-context, personalized communications.

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2022 on Inside Intercom

Intercom, Inc.

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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Is This the End of Customer Success Software as We Know It?

Gainsight

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

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Commentary on 14th Annual State of Agile Report ? Part 1.

Agile Velocity

The eagerly anticipated 14th Annual State of Agile Report was published earlier this week, and like previous publications, there are some fantastic insights. The top benefits of adopting Agile in this report are fairly consistent with recent years. Benefits of Agile. Digging Deeper into Some Stats. Going Beyond “The Team” Focus.

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Top 10 Japanese Startups

freshtrax

PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. It is an e-commerce company that provides a platform on the C2C online resale marketplace. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users.

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Software Piracy in the United States

Revulytics

According to the most recent BSA Global Software Survey in 2018 , software piracy in the United States is reported to be at 15 percent (down from 19 percent in 2011), yet has a commercial value of $8.6 billion in 2011). The United States has the highest commercial value of unlicensed software among all countries.