Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. We’ve spent a lot of time searching for one of these. We’ll get there.”.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? While acquiring new customers is crucial, it’s important not to neglect the ones you already have. Effective retention takes more than just using your intuition to determine what will keep customers satisfied. What is customer retention analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Applying Systems Thinking in UX Research The field of UX focuses on understanding and meeting user needs. Thinking from multiple perspectives of users and other actors. .

Research Software 109

Research Software Feedback Software Product Research User Testing 109

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Good Product Manager

OCTOBER 8, 2014

Take the 2014 SiriusDecisions Product Management Tools Survey now ! Sorting Out Product Management and User Experience. — Jeff Lash (@jefflash) September 22, 2014. — Jeff Lash (@jefflash) September 19, 2014. — Jeff Lash (@jefflash) September 25, 2014. ProductCamp Atlanta.

Product Management 74

Product Management Product Manager Product Research Customer Experience 74

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: What hasn’t changed?

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

Roman Pichler

JANUARY 8, 2019

See the Rewriting Effort as an Opportunity to Innovate. Consequently, rewriting efforts are often focused on replacing like-for-like: The users get the same product dressed up in new technologies. While this approach works, I wastes the opportunity to innovate and create more value for the users and business.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs. Evaluation.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Good Product Manager

SEPTEMBER 23, 2014

Recap in Tweets: Product Management Festival 2014. — Jeff Lash (@jefflash) September 17, 2014. — Jeff Lash (@jefflash) September 17, 2014. — Michael Smith (@myksmith) September 17, 2014. — Jeff Lash (@jefflash) September 17, 2014. — Jeff Lash (@jefflash) September 17, 2014. .

Product Research 74

Product Research Product Management Product Manager User Testing 74

Lenny Rachitsky

APRIL 11, 2024

Brought to you by: • WorkOS —The modern API for auth and user identity • Eppo —Run reliable, impactful experiments • CommandBar —AI-powered user assistance for modern products and impatient users — Todd Jackson is a Partner at First Round Capital.

User Testing 95

User Testing Framework Product Marketing Marketing 95

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. When the product met users’ expectations, the entrepreneur continued to develop its functionality. a skateboard. In this case, a car.

User Testing 141

User Testing Feedback Software Research Software Product Research 141

Alchemer Mobile

FEBRUARY 6, 2020

“Great products are engineered when product managers truly understand the desired outcomes by actively listening to people, not users.” – Michael Fountain , Head of Product at Apptentive / @mfount. Building a good customer experience does not happen by accident. Gary Vaynerchuk (@garyvee) April 2, 2014. “If

Customer Experience 147

Customer Experience Product Management Product Manager Product Research 147

The Accidental Product Manager

AUGUST 12, 2019

I mean, how else were you going to be able to tell what time it was? Now when people want to know what time it is, they whip out their mobile phones and glance at them. Time can be found just about anywhere. There for a long time, the industry had been flying high thanks to Chinese customers.

Customer Experience 90

Customer Experience Product Management Product Manager Management 90

Alchemer Mobile

JUNE 20, 2019

Even big brands have had their fair share of angry outpour from disgruntled customers and survived. While larger companies’ reputations can sustain a few blows without actually collapsing, small businesses can’t rely on the benefit of the doubt to amortize customers’ wrath as effectively. Show Your Customers You Care.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Business of Software Conference

SEPTEMBER 1, 2022

Breaking Into Enterprise Customers at Shopify. It’s well known that moving your user base upmarket is challenging – but it can be done. Shopify Plus was launched in 2014 to offer large & hypergrowth businesses a customizable enterprise platform without the cost of existing options. What do they want?

Enterprise 52

Enterprise Customer Experience User Testing Differentiation 52

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. Our flat company model at the time, enabled the first joiners to form the company together. But UX studio did. Approximately 310 people attended the course over the years.

Research Software 90

Research Software UX Feedback Software User Testing 90

The Product Coalition

JUNE 9, 2023

This leads to clarity, limits misunderstandings, and promotes efficient collaboration among employees, stakeholders, and customers. After all, people are more likely to put time, money, or resources into something they understand and believe in. Purpose #5 — Product Roadmaps Set The Stage Your user should be the star of your roadmap.

Roadmap 135

Roadmap Data Visualization Customer Experience User Testing 135

Gainsight

OCTOBER 5, 2021

Across decades, in any industry, business leaders have obsessed over their customers. Whether a business serves five or 500,000 people, the opinion and experience of those customers are critical to the longevity of that business. . Today’s leadership also obsesses over their customers with one key difference.

Customer Experience 45

Customer Experience Technical Review Software Review Leadership 45

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

freshtrax

FEBRUARY 9, 2024

Generative AI is redefining brand identity and adding a new dimension to customer relationship building. Generative AI has evolved tremendously from 2014 to 2023-present. Branding Strategies Using Generative AI Branding strategies with Generative AI enhance customer communication through innovative content generation.

Generative AI 59

Generative AI Branding Customer Communications Strategy 59

The Accidental Product Manager

NOVEMBER 2, 2020

So way back in 2014, the folks over at Facebook shelled out US$22B to buy the startup app maker WhatsApp. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media. How A Free Application Can Make Money. In the U.S.

Product Management 111

Product Management Product Manager Data Visualization Customer Experience 111

The Product Coalition

AUGUST 23, 2023

Time momentarily slowed as if in sync with the lazy pace of people passing my window outside, trying to avoid breaking a sweat. To grow our customer base and market share? Time stood still. A purpose we could share with the company’s leadership team, customers, and those working on the product. How should I respond?

Weak Development Team 143

Weak Development Team Customer Experience Technical Review Customer Feedback 143

Userpilot

NOVEMBER 17, 2021

2,000+ customers. Several recognitions, including The Economic Times Startup Award as the 2021 Bootstrap Champ. …and the train isn’t slowing down any time soon. By leveraging content marketing and a solid professional network, Saravana Kumar grew the company from 0 to 250 customers. 5 products.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Andrew Chen

JANUARY 23, 2024

In the first 10 hours, it hit 70M views, and at the time of this writing, a few weeks later, it’s at over 140M It’s also funny to compare this to building a product in tech. All this time we’ve been talking about big open world games, I actually think the best new experiences won’t resemble Grand Theft Auto at all.

Generative AI 91

Generative AI Reporting Tools Artificial Inteligence Entertainment 91

The Product Coalition

MAY 16, 2021

The agency also has huge experience in software development for startups, small and mid-sized businesses. Since its establishment in 2014, the company has been delivering full-stack product development services for businesses globally. 5000 America’s Fastest-Growing Companies (4x-time: ‘20/’19/’18/’17).

Analytic Tools 131

Analytic Tools Research Software Startups Development 131

Mind the Product

NOVEMBER 19, 2019

Fewer than 10% of startups survive and grow into large companies and, for every time growth is done right, there are 100 ways it could have been done wrong. It could be about how new users find your product or how existing users engage more with your product. But the users began to drop off.

User Testing 116

User Testing Customer Experience Onboarding KPIs Branding 116

The Product Coalition

JULY 11, 2022

It’s time to perk up the product management industry by redoing Blackalicious’ most popular song, “Alphabet Aerobics”. The track gained renewed attention in 2014, when Daniel Radcliffe, performed the entire song flawlessly on the Tonight Show with Jimmy Fallon.

Positioning 130

Positioning Product Research Product Management Product Manager 130

Roman Pichler

NOVEMBER 6, 2018

The Agile Manifesto defines it in the following way: “The sponsors, developers, and users should be able to maintain a constant pace indefinitely.” These include interviewing users, working on the product roadmap, updating the product backlog, engaging with the stakeholders, and working with the development team, to name just a few.

Product Management 235

Product Management Product Manager Management Management 235

Good Product Manager

MARCH 19, 2015

Identifying Non-Customers for “Customer” Interviews. One of the challenges I frequently hear about from product management leaders is that they are trying to get their product managers to better understand market opportunities and customer needs. ProductCamp St Louis: Saturday, March 28, 2015.

Customer Experience 68

Customer Experience User Testing UX B2C 68

Gainsight

MARCH 19, 2020

The current situation has foisted millions of people into their first experience working from home. And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Use that time to go deeper with your clients. But here we are.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Roman Pichler

AUGUST 13, 2019

Over time, products can serve an increasingly heterogeneous market and provide a large number of different features, some of which may not be used by all users. To do so, choose a clear, specific, and measurable goal for the next three to six months, for example, acquire x number of new users or increase engagement by y%.

Roadmap 196

Roadmap Customer Experience Messaging Product Goals 196

The Product Coalition

SEPTEMBER 6, 2021

When the contact lenses came for the first time, they were made from thick plastic. But with time, the technology has advanced, and now they are ready to take the contact lenses to the next level. AWS previewed AI-powered contact lenses for the first time, and after eight months, it launched the all-new contact lenses.

Artificial Inteligence 131

Artificial Inteligence Research Software Technical Review User Testing 131

The Product Coalition

JUNE 18, 2020

Still, it is also a technology that ensures delivering highly native or platform-specific user experience. Thanks to the cross-platform capabilities, native user experience, reusability of the code, and a host of third-party tools, React Native has the edge over other frameworks for building cross-platform native apps.

Customer Experience 84

Customer Experience Framework Technology User Experience 84

Roman Pichler

JUNE 14, 2016

I view a product as something that creates specific value for a group of people, the customers and users, and to the organisation that develops and provides it, as the picture below shows. A project is successful if the new release is deployed on time and budget, and if it delivers the agreed scope. Features and Components.

User Testing 208

User Testing Customer Experience Product Research Agile 208

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. When the success of your project depends on the quality of the UI/UX design, choosing the right user experience agency to work with is an extremely important task. Take a closer look and find the company just for you.

UX 101

UX Research Software Feedback Software User Testing 101

The Product Coalition

DECEMBER 27, 2022

The NFTs, or the Non-Fungible Tokens, first appeared in the market in 2014 and have constantly been evolving ever since. They soon climbed up the hierarchy to be the mainstream platform leaving the users with two of the largest NFT marketplaces in the world, OpenSea, and SuperRare.

Data Visualization 133

Data Visualization Technical Review Systems Review Software Review 133