The Product Coalition

JANUARY 5, 2021

In 2015, Calm was struggling to stay afloat. Intent on expanding the business to offer more to their users, the company observed a gap in the market and took a chance on something very different. Since Sleep Stories, retention rates and time on app have increased dramatically. In 2016, Sleep Stories was born.

Customer Experience 120

Customer Experience User Testing Research Software Data Visualization 120

The Product Coalition

MARCH 4, 2024

They wanted to create an app that would allow users to send text messages, images, videos, and other media, without the need for expensive SMS plans. Its user base grew exponentially, reaching over 2 billion users worldwide by 2020. This feature catered to users who preferred spoken communication or found typing inconvenient.

Analytic Tools 117

Analytic Tools Data Visualization Customer Experience User Testing 117

Mind the Product

JUNE 10, 2019

In this ProductTank London talk, Claire Parker describes how the Financial Times built internal tools for editorial use by using a product development approach. Four years ago, the FT built a newsroom analytics tool to see how customers engaged with its news stories. User Testing. Launching Lantern.

Customer Experience 111

Customer Experience Data Visualization Development User Testing 111

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Product Talk

APRIL 11, 2018

I get asked all the time, “How much time should we spend in discovery ?”. You should be discovering and delivering all the time. If you spend two weeks building feature A and then you decide as a team to build feature B instead, you might argue that you wasted your time building feature A. Most of the time, it’s not.

Product Research 173

Product Research Customer Experience Software Review Feedback Software 173

Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. We’ve spent a lot of time searching for one of these. We’ll get there.”.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Lenny Rachitsky

APRIL 16, 2024

Everyone gets excited about launching new features, but in my experience, most of a company’s growth comes from the less glamorous stuff: incremental and consistent optimization of the core product. At that time, the average Google Search user in the U.S. At that time, the average Google Search user in the U.S.

Onboarding KPIs 78

Onboarding KPIs Customer Experience Analytic Tools Data Visualization 78

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

JANUARY 20, 2024

It offers a variety of keynote speeches and panel discussions, all designed to give practical advice on creating products that users adore. Attendees will leave with tangible strategies to implement immediately in their organisations, as well as new connections that could turn into future customers or collaborators.

Product Management 128

Product Management Product Manager Workshop Customer Feedback 128

Good Product Manager

APRIL 21, 2015

Product managers usually have a long list of ideas from a variety of sources – customer or sales requests, competitor products, executive “suggestions,” market research insight – and they need to figure out how to score each idea to separate the good from the bad and prioritize the good ones for development. Hope to see you there!

Research Software 74

Research Software Product Research Feedback Software User Testing 74

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? Forget Your Customers, What Are Your Account Manager’s Pain Points? The TL; Why Gather Product Feedback During New Customer Onboarding?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Applying Systems Thinking in UX Research The field of UX focuses on understanding and meeting user needs. Thinking from multiple perspectives of users and other actors. .

Research Software 110

Research Software Feedback Software Product Research User Testing 110

Roman Pichler

AUGUST 16, 2016

I use the term major release to refer to a version of your digital product that introduces a noticeable change, for instance, by adding or optimising functionality or enhancing the user experience, and it typically results in a new product version—think of Windows 10 or iOS 9.3, for example. Then draw a line between the two points.

Roadmap 162

Roadmap Customer Experience Naming Agile 162

UX Planet

JANUARY 13, 2024

This article explores a transformative user experience paradigm: Spatial Memory Triggers. The Past My previous article on the possibilities of Apple glasses was focused on user adoption and social privacy. The Past My previous article on the possibilities of Apple glasses was focused on user adoption and social privacy.

Vision 67

Vision Customer Experience Technical Review Customer Feedback 67

Mind the Product

SEPTEMBER 16, 2019

This blog looks at what actions product managers can take to ensure their teams are investing their time wisely. “If This focuses on answering three questions: Who is the customer? Predictably in retrospect, Google Helpouts was met with crickets, and Google pulled the plug on it in April 2015. 2: Everyone Talks to Customers.

User Testing 122

User Testing Data Visualization Product Research Customer Experience 122

UX Planet

JANUARY 1, 2024

Screening interview The goal of the screening interview is for: Recruiter: To evaluate your suitability for the position based on: Relevant work experience, covering industry, platform design (e.g., How to Answer: Present a chronological overview of your past experiences, starting with impactful achievements.

UX 52

UX Research Software User Testing Customer Experience 52

Userpilot

APRIL 10, 2023

TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Both models allow users to experience the product value without satisfying all their needs. The benefits of the freemium model include lower customer acquisition costs and access to vast amounts of customer data.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Good Product Manager

NOVEMBER 12, 2014

My blog post on the Top Challenges for Product Management in 2015 shares some of the high-level findings from our research, specifically around the top priority areas for product management leaders as well as the specific skills they are looking to develop in their teams in 2015. — Jeff Lash (@jefflash) November 10, 2014.

Product Research 92

Product Research Product Management Product Manager Management 92

Gainsight

OCTOBER 5, 2021

Across decades, in any industry, business leaders have obsessed over their customers. Whether a business serves five or 500,000 people, the opinion and experience of those customers are critical to the longevity of that business. . Today’s leadership also obsesses over their customers with one key difference.

Customer Experience 45

Customer Experience Technical Review Software Review Leadership 45

The Product Coalition

FEBRUARY 27, 2021

A human-oriented product should address the target user’s critical problems and provide inclusive, user-friendly solutions. All forward-thinking product creators are looking for a designer or design team to help them implement a user-centered design in reality. the community of design teams with over 100K followers on Dribbble.

Research Software 89

Research Software Analytic Tools UX User Testing 89

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Building a developer economy around Intercom.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

Good Product Manager

MARCH 19, 2015

Identifying Non-Customers for “Customer” Interviews. One of the challenges I frequently hear about from product management leaders is that they are trying to get their product managers to better understand market opportunities and customer needs. ProductCamp St Louis: Saturday, March 28, 2015.

Customer Experience 68

Customer Experience User Testing UX B2C 68

Intercom, Inc.

JULY 15, 2021

Over the past few years, marketers have learned one of the most effective methods for lead generation is engaging with prospective customers while intent is high, like when they’re browsing the website or perusing the pricing page. After a specific amount of time is spent on a page. Enable reps to engage at the best possible time.

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

Mixpanel

AUGUST 18, 2021

So, how do you evaluate your A/B testing toolkit to make sure you’re collecting the information you need to deliver delightful digital experiences while protecting customer data? Companies use this data to create more relevant products, advertising, and shopping experiences. That’s what we’ll discuss in this post.

User Testing 64

User Testing Data Visualization Analytic Tools Product Research 64

The Accidental Product Manager

AUGUST 12, 2019

I mean, how else were you going to be able to tell what time it was? Now when people want to know what time it is, they whip out their mobile phones and glance at them. Time can be found just about anywhere. There for a long time, the industry had been flying high thanks to Chinese customers.

Customer Experience 90

Customer Experience Product Management Product Manager Management 90

Mind the Product

FEBRUARY 12, 2019

In 2015, Martin Eriksson wrote an article about the history of product management. He said: This may, in time, require fewer people called product managers in a company, but it puts even more emphasis on the importance of the craft of product management. Our understanding of our craft has come a long way since 2015.

Customer Experience 158

Customer Experience Product Management Product Manager Management 158

The Product Coalition

JULY 10, 2023

By actively supporting marketing efforts, product managers can unlock new avenues for growth and bring innovative ideas to the table. Consumer-generated marketing (CGM) is when companies prompt their customers to create content for their product brand. The purpose is to give customers a voice and to activate the brand’s community.

User Testing 91

User Testing Feedback Software Analytic Tools Data Visualization 91

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. When Material Design started, it was viewed primarily as a design effort. By 2015, Material Design had attracted many thousands of users.

User Testing 82

User Testing Research Software Data Visualization Product Research 82

TSIA

OCTOBER 26, 2015

Thank you everyone for helping make the TSW 2015 Service Transformations conference an unforgettable experience with record high attendance and valuable lessons learned about Growing Customers Successfully.

Customer Experience 40

Customer Experience 40

Product Talk

OCTOBER 25, 2023

We often hear about this transition from members of the Continuous Discovery Habits community who are new to leadership roles and either write in with questions or step in to share their experiences. Trevor Acy, Balancing Time for Learning and Bias for Action Meet Trevor Acy, the Associate Director of Product Management at Ramsey Solutions.

Leadership 256

Leadership Product Research Reporting Tools Feedback Software 256

Melissa Perri

JUNE 15, 2015

Creating Effective MVPs Full Day workshop is coming to NYC on July 16, 2015! Full Day Workshop on July 16, 2015 in Manhattan (9:30am - 5:00pm). Traditionally there is usually little validation before work begins on a new product; and teams end up wasting time building something that no one wants. Only 20 tickets available!

Workshop 120

Workshop Customer Experience Feedback Software User Testing 120

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. Keyword research.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. When Material Design started, it was viewed primarily as a design effort. By 2015, Material Design had attracted many thousands of users.

Data Visualization 91

Data Visualization Research Software User Testing Product Research 91

Gainsight

MARCH 1, 2021

Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. Jamf is a bridge between the legendary Apple user experience and the enterprise demands of IT needs. . We set a vision in 2015 to empower twenty million people by 2020.

Customer Experience 52

Customer Experience User Testing Customer Feedback Data Visualization 52

Mind the Product

DECEMBER 13, 2016

As head of product management at UncommonGoods, I have used the wish list redesign and its success to demonstrate the value of customer feedback, data analysis, and iterative development. Finding a Gold Nugget in a Customer Interview. In 2015, our wish list was basically a forgotten feature- old, ugly, and full of bugs.

User Testing 70

User Testing Customer Feedback Customer Experience KPI 70

Product Innovation Educators

SEPTEMBER 12, 2022

Three levers to create products customers love. I start episodes by saying, “ I’m so glad to be part of your journey towards product mastery so you can better develop products customers love.” This is something I’ve been asked about many times since starting the podcast in 2015.

Reporting Tools 110

Reporting Tools Product Research Certifications Customer Experience 110

Mind the Product

AUGUST 23, 2017

I started the business in late 2015 to provide a platform for young Indians to create a good impression through their online profile and steer clear of stereotyped profiles plaguing the matchmaking industry in India. As a first-time entrepreneur, I play the role of a product manager among my many roles! Customers are Lazy.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Product Management 91