Intercom, Inc.

NOVEMBER 20, 2018

The monotone “Please hold the line, your call is very important to us” message has now be replaced by real-time messaging. You can message companies on social media just like you’d message your friends. Addressing your customers with “Dear Sir/Madam” messages won’t cut it. Send a video, not a thousand words.

Customer Experience 146

Customer Experience Reporting Tools Customer Communications Messaging 146

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! A 2017 Fortune article, “Those Annoying Chatbots Can Save Business Billions,” highlighted research findings that chatbots could help customer service teams save more than $8 billion by the year 2022.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Alchemer Mobile

FEBRUARY 21, 2019

While this is only an overall increase of 1 percentage point from 2017, the response rate in 2018 was phenomenal at 91%. While we separate out individual features, this metric is intended to give a holistic picture and includes data from Surveys, Love Dialogs, Notes, and Messages. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

bpma ProductHub

FEBRUARY 4, 2018

By Jennifer Gridley – As we approach Valentine’s Day, some may be enjoying The Spice Girls’ 1996 hit for its romantic message. For example, see Melissa Perri’s blog post from June of 2017 entitled “Product Manager vs. Product Owner”. And we’re not alone. There are other points of view on how distinct these roles should be.

Product Management 171

Product Management Product Manager Customer Experience Differentiation 171

Intercom, Inc.

JANUARY 2, 2019

In fact, a 2017 study found that of the marketers, salespeople, and business owners surveyed, 82% lost up to an hour a day managing different technologies. In addition, one in seven conversations in Intercom in 2017 included a link to another tool or website and added friction to the customer experience.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Alchemer Mobile

JUNE 12, 2019

The second is to use proactive engagement strategies and contextually relevant messaging. When it comes to retention, how you message your customers matters just as much as what you message them. In-app messaging provides an opportunity for you to connect with them one-on-one. star rating would be an important first step.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

The Product Coalition

OCTOBER 28, 2021

The Danish shipping company Maersk put the damage from a cyber-attack in 2017 at between 200 and 300 million US dollars. An attack on smart plush toys from Spiral Toys also made headlines that year: hackers had put the data of 800,000 users and two million private audio messages online.

Data Visualization 159

Data Visualization Analytic Tools Systems Review Customer Experience 159

The Accidental Product Manager

JUNE 13, 2022

These product managers have the responsibility to keep their eyes open all the time searching for the new ways that they can expand their product development definition and help the firms that manufacture goods get their message in front of their next customer. Finance rose 15% and tech increased 11%.

Customer Experience 65

Customer Experience Advertising Product Management Product Manager 65

Intercom, Inc.

OCTOBER 9, 2018

A lot of our time and energy is spent trying to engage potential customers with outbound messaging. But all too often, emails can get lost in the deluge of prospects’ inboxes – particularly when so many outbound messages are requesting leads make room for a “15-minute call”, as our co-founder Des Traynor has pointed out.

Customer Experience 126

Customer Experience Outbound Messaging Demo 126

Pragmatic Marketing

JUNE 1, 2020

Without Context, Your Message Is Just Noise. While the news cycles have abated somewhat from feeling like a week’s worth of news every hour, there’s still an overwhelming amount of information and messaging flying around. It affects the ability of your recipient to process your message. That context is important.

User Friction 91

User Friction Customer Experience Branding Messaging 91

Mixpanel

JANUARY 12, 2023

You’ve got to blend message matching from your research with a glimpse of where the product will go or what inspires an audience. High-concept tag lines and key messaging are useful, but they don’t make sense on a homepage because they don’t tell people what you do. Plaid’s homepage February 11, 2017. Plaid’s homepage today.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Alchemer Mobile

MAY 21, 2020

Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time. Below are the averages for Finance app interaction and response rates, surveys, and in-app messages. Below are key metrics apps in the Finance category should aim for in 2020.

Finance 147

Finance Feedback Software User Testing Research Software 147

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. Does our marketing or messaging need new positioning?

Onboarding KPIs 101

Onboarding KPIs Feedback Software Research Software Analytic Tools 101

Intercom, Inc.

SEPTEMBER 15, 2022

And when typing a message, there is a lot more room for ambiguity and misunderstanding, even when the interlocutors know each other well. Together, they’ll talk about the evolution of emojis, recent trends in business messaging, and how organizations can use emojis to build better relationships with their customers. Enter the emoji.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Intercom, Inc.

AUGUST 12, 2021

Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO. We power voice, video, messaging, contact center, and the cloud across any device, anywhere in the world. At Intercom, we use the term conversation to describe our messaging tickets. Is the phone call dead?

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

UX Planet

FEBRUARY 22, 2024

Message me on LinkedIn Further Reading Here’s a curated list to help you delve deeper into the fascinating (and sometimes troubling) world of UX design: Understanding Manipulation Tactics: Dark Patterns: Harry Brignull’s website remains the ultimate resource Persuasive Design: B.J. and sharing your own thoughts or questions in the comments.

Data Visualization 75

Data Visualization UX User Testing Research Software 75

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. By trying a few different channels and messaging techniques, we were able to reduce CPC from $40 to ~$0.8 in the span of a few weeks.

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

The Product Coalition

JUNE 21, 2021

3]: Judge Holds Winn-Dixie Supermarket’s Website Violates the ADA (14 June 2017). UI Accessible Messaging Messages in a user interface (UI) that help anyone use software are known as accessible messaging. Accessible messages can also ensure users help themselves whenever mistakes happen. Use common language.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Business of Software Conference

SEPTEMBER 21, 2021

Claire Suellentrop How to use JTBD to perfect your product’s messageing. BoS Europe 2017 | 61 mins. BoS Europe 2016 | 57 mins. BoS USA 2018 | 57 mins. Teresa Torres Shifting from managing by outputs to outcomes. BoS USA 2019 | 60 mins. Alex Osterwalder Jobs, pains, and gains. Bob Moesta Five Skills of an innovator.

Technical Review 52

Technical Review Software Review Download Books 52

Revulytics

SEPTEMBER 6, 2017

Gartner recently released the Hype Cycle for Software as a Service, 2017 and Hype Cycle for Customer Experience Analytics, 2017. Efficient, personalized intervention to help individual users, driven by understanding of the user's interaction pattern, together with real-time, in-app messaging.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Intercom, Inc.

OCTOBER 13, 2022

And finally, a new tooltips feature – our first ever customer-initiated message type. Intercom customers typically see a 31% increase in engagement after implementing in-product messages”. Messaging has taken over our personal communication, and now we’re seeing in-product messaging taking over in business from phone and email.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Revulytics

JANUARY 30, 2018

In-App Messaging You May Not Have Expected. ReachOut functionality lets you take advantage of all of the data you have collected about a user to deliver contextually relevant in-application messages to your users. Gartner named Revulytics a 2017 Cool Vendor in Tech Go-to-Market. billion in new license revenue.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Userpilot

JULY 19, 2021

Send a personalized in-app welcome message when a new user signs up. More than two-thirds of marketers responsible for customer experience compete solely based on customer experience, according to the 2017 Gartner Customer Experience in Marketing Survey. It allows you to deliver the right message to the right group at the right time.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

DISQO

JULY 6, 2020

In just a few years since their founding in 2017, Rhino has introduced an affordable security deposit alternative to the real estate market that relieves renters from the upfront costs of renting — and benefits landlords, too. And what they learned helped to clarify their brand story, messaging, and website.

User Testing 75

User Testing Feedback Software Customer Feedback Data Visualization 75

Mind the Product

DECEMBER 4, 2017

Fake news has become a major worldwide political and media theme for 2017,” says the Gartner statement, with the caveat that the ability for false information to perpetuate extends beyond what we traditionally think of as news. For enterprises, this acceleration of content in a social media-dominated discourse presents a real problem.”.

Data Visualization 153

Data Visualization Development Artificial Inteligence Customer Experience 153

Revulytics

DECEMBER 21, 2018

But how Under Armour dealt with that breach separated it from many on that list – it used in-application messaging as a risk management strategy. Instead of simply notifying users by email, it pushed in-app messages about the breach and let users know the application had been compromised through that very application itself.

Reporting Tools 66

Reporting Tools Analytic Tools Data Visualization Government 66

Innovatemap

AUGUST 12, 2021

When I started collaborating with investors in 2017, one of the most common pains I heard was about increasing deal flow. When you don’t have an actual product to showcase to investors, you need to have messaging that makes sense and immediately resonates. In 2021, it’s the opposite.

Startups 52

Startups Product Research User Testing Research Software 52

The Accidental Product Manager

MAY 23, 2022

Young people seem to getting the message and are less likely to start to use your products. A cautionary note for the Altria product managers is that youth use of e-cigarettes jumped 78% between 2017 and 2018 — to one out of every five high-school students — thanks largely to the popularity of the Juul brand.

Product Management 65

Product Management Product Manager Management Management 65

Intercom, Inc.

JANUARY 14, 2019

As consumers, this book provides insight into messages that shaped our culture and expectations (such as the De Beers campaign that made engagement rings synonymous with diamonds), and as marketers, it provides insight to some of the most successful advertising campaigns ever run and a space to contextualize the work we’re doing today. –

Books 150

Books Technical Review Marketing User Testing 150

Clever PM

DECEMBER 29, 2017

SMS or text messaging can be a very effective way to target customer but you need to be very careful with how you use it. Today most people use text messaging to communicate with their friends and family. They don’t get a lot of advertising messages via text. The message can be as long or as short as the sender likes.

Advertising 76

Advertising User Testing Messaging Data Visualization 76

freshtrax

JULY 23, 2019

OECD, 2017 ) ( DODA, 2018 ). Japan Productivity Center, 2018/a>) ( MECSST, 2017 ). Statista Digital Market Outlook, 2017 ). They are often looking at LINE messages, online window-shopping, or playing game apps. Dimsdrive, 2017 ). CIA, 2017 ). The average salary in Japan is about $40,000. OECD, 2018 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Mind the Product

MAY 25, 2018

We were communicating a message about community empowerment and location-based funding, but our users just wanted to raise money for a friend. 2017 – Scaling and Going Viral. By the end of 2017, we had enabled over £100 million to be raised for good causes and our product had become well established and trusted by millions.

User Testing 119

User Testing Weak Development Team Onboarding KPIs Customer Experience 119

Bain Public

JUNE 7, 2020

With this, he has identified an actionable process that enables him to offer concrete messages about product management and operations. In partnership with Real Ventures since 2017, FRV has successfully run a $600K Quebec-focused pilot fund over the past three years.

Workshop 52

Workshop Customer Experience User Testing Leadership 52

Mixpanel

FEBRUARY 12, 2019

Not long after, Black Ops found itself in an article of 2017 Rock Star Agencies to watch identified as the chatbot agency. That way we can track any message that’s sent by the bot or by the user, what actions the user took, and of course, user profiles. The chatbot needs to control and manage the message.

Customer Experience 68

Customer Experience User Testing Research Software Analytic Tools 68

DISQO

JULY 6, 2020

In just a few years since their founding in 2017, Rhino has introduced an affordable security deposit alternative to the real estate market that relieves renters from the upfront costs of renting — and benefits landlords, too. And what they learned helped to clarify their brand story, messaging, and website.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

In just a few years since their founding in 2017, Rhino has introduced an affordable security deposit alternative to the real estate market that relieves renters from the upfront costs of renting — and benefits landlords, too. And what they learned helped to clarify their brand story, messaging, and website.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

Business of Software Conference

JULY 29, 2019

In this talk from BoS USA 2017, Expensify Founder/CEO David Barrett shares his insights on building product-led growth, and what it means to create a product so engaging that it can spur and maintain its own growth organically. That’s the message Nilan opens his talk from BoS Europe 2018 with. Watch Scott's Talk. Watch Paul's Talk.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49