Intercom, Inc.

JANUARY 2, 2019

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. We strive to let our product do the talking. In 2018, we set out on our own path to make our mark where we felt others had fallen short. Read on to hear more about what we shipped in 2018: .

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Alchemer Mobile

APRIL 24, 2018

As a mobile product manager, one challenge I face is prioritization. We constantly use A/B testing to discover the exact lesson lengths that will keep people coming back again and again. Building mobile products is about solving a user problem. Mobile brands and devices. In 2016, it handled 17.6B Installs: 5M – 10M.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. At the end of the day, you build a product so customers will use it.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Mind the Product

APRIL 28, 2020

She joined us to continue where her 2018 Mind the Product talk left off and to go deeper into how to build great communities with remote teams. The Product Experience is hosted by Lily Smith and Randy Silver. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

Product Research 186

Product Research Feedback Software Technical Review Entertainment 186

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. This is our fifth consecutive year conducting this research.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

APRIL 9, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? This is our fifth consecutive year conducting this research. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Mobile Retention and Loyalty.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Product Talk

JANUARY 19, 2022

Increasing the number of product trios who adopt a continuous cadence to their discovery work is my North Star metric. My goal is to increase the number of product trios who adopt a continuous cadence to their discovery work. Discovery Coaching Doesn’t Scale. Understanding Impact vs. Outcomes. Tweet This.

Product Research 264

Product Research Workshop Weak Development Team Books 264

Alchemer Mobile

MAY 28, 2019

To treat digital interactions as you would in-person interactions with context in mind, the simple, yet effective, “yes” or “no” question Love Dialog offers gives Lifestyle brands the context they need to interact with customers in the most relevant way. Regularly survey customers to gauge sentiment.

Feedback Software 223

Feedback Software User Testing Customer Experience Customer Feedback 223

Product Innovation Educators

FEBRUARY 9, 2018

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. How the role of product manager differs from the discipline of product management. Describing what a product manager does is challenging because it varies from organization to organization.

Product Management 120

Product Management Product Manager Product Research User Testing 120

Mind the Product

APRIL 2, 2019

Creating a successful product requires a clear vision. Without this, product leaders tend to either hedge their bets with small, safe, incremental adjustments or make no progress at all because they lack confidence in the right solution. A Tale of two Brands. Gibson and Fender are the two most iconic guitar brands.

Data Visualization 192

Data Visualization Customer Feedback User Testing Reporting Tools 192

Intercom, Inc.

JULY 28, 2020

They want fast and personal experiences from all brands, big and small. From a 2018 Salesforce survey, 80% percent of customers say that the experience a company provides is as important as its products or services; 57% have stopped buying from a company because a competitor provided a better experience.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Alchemer Mobile

NOVEMBER 29, 2018

By now, marketers and product owners in every space understand the importance of listening to their customers. Being available to gather and respond to customer feedback is becoming more the norm for most companies, but it doesn’t mean it’s getting any easier to take on alone. Feedback Should Drive Your Product Roadmap.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Mind the Product

JUNE 11, 2019

When we started building our web product, our plan was pretty simple: “Just build the same features as our mobile app but make it work on bigger screens.” . To test our hypotheses, we conducted user research. However in the end, our research found that using ecommerce metaphors simply didn’t work. Straightforward, right?

User Testing 171

User Testing Customer Experience Product Research Banking 171

Intercom, Inc.

JANUARY 3, 2019

Our conversation comes from the value we have at Intercom to continuously share the lessons we’re learning about growing our product and our team. Don’t ignore the voice of your unmet customer — the prospective customer who didn’t become a user because of a product shortcoming. Short on time? Paul Adams: Hello.

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Intercom, Inc.

OCTOBER 13, 2020

So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? Reading papers about how Google or IBM build their ML products, it’s easy to think only the very largest companies can afford to productize machine learning.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Mind the Product

AUGUST 1, 2019

So much, in fact, that the product leaders behind these apps are slimming them down. Yet, industry data shows quite the opposite – a whopping 80% of product features are rarely or never used. Of course, product teams need to develop and ship new features. Product Teams are Being Judged by the Wrong Numbers.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Forward thinking companies are starting to make service a part of their product, with messaging at the core. 1 obstacle for these executives.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Alchemer Mobile

APRIL 11, 2019

Let customer feedback drive your product roadmap. In many ways, the shift towards digital makes gathering feedback from customers easier—but only if you ask for it correctly. The insights you gather should inform your product roadmap and rally your development team around a single point: the customer.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Average app review volume.

Travel 147

Travel Finance Research Software User Testing 147

The Product Coalition

DECEMBER 29, 2020

With more people entering the Product landscape than ever, now is a good time to help the newbies understand where Product Management came from, and how far the industry has come. When Hewlett-Packard ran with his ideas, it introduced an organizational structure where each product group functioned as a separate organization.

Reporting Tools 179

Reporting Tools Product Management Product Manager User Testing 179

Alchemer Mobile

JULY 30, 2020

As a product manager, you’re probably on the other end, watching the app user analytics roll in, wondering why shopping cart abandonment has suddenly spiked. When you have the right feedback system in place and a clear customer journey map , you can quickly prompt mobile app customers at the right time and place.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. Globally, UberEATS and Zomato were the top two food delivery apps by worldwide downloads in 2018. You have the opportunity to turn them into superfans by reaching out and asking them for feedback.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

The Product Coalition

JULY 17, 2018

In a time of unprecedented upheaval, the role of the traditional mobile product manager has evolved to cover an organisations entire digital strategy across multiple devices. Getting to grips with what your customer expects should be the foundation from which your product is built and at the core of your teams mission when designing.

User Testing 100

User Testing Customer Experience Product Management Product Manager 100

Mind the Product

NOVEMBER 19, 2018

But where does product management stand with embracing that same diversity and complexity in our users? At this year’s MTP Engage, product director at Xing, Mirja Bester, shared how she thinks that by taking the subject of diversity more seriously, product managers can help to increase their company’s business value.

User Testing 155

User Testing Customer Experience Customer Feedback Product Research 155

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough. So, which platform should you adopt for a new digital service, mobile app or the web?

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

The Accidental Product Manager

JUNE 5, 2018

2018 State of Digital Product. Product managers understand that the number of connected devices that consumers use has increased and now includes a wide spectrum of devices. How brands are using the ever-expanding digital ecosystem to enrich the customer journey and further personalize consumers interactions and services.

Branding 56

Branding User Testing Reporting Tools Product Research 56

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. What is customer feedback?

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

The Product Coalition

JUNE 28, 2020

Lagos was faithful to me after my compulsory service year (NYSC) in 2018, I was hired by a new marketing agency as a Digital Marketing Executive. We had just signed up a travel brand that requires us to do something entirely different from what we’ve experienced with some of our real estate brand.

Data Visualization 139

Data Visualization Technical Review Software Review Product Management 139

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. This is our fifth consecutive year conducting this research. Let customer feedback drive your product roadmap.

Finance 147

Finance User Testing Feedback Software Research Software 147

UX Planet

SEPTEMBER 16, 2024

You thought you had it sussed: you knew that all UX projects started with extensive user research; you knew that prioritised requirements were essential; you knew that a project is judged on its final deliverables. The Lean Research Loop The Lean UX approach as an iterative project life cycle has been conceptualised as the Lean Research Loop.

User Testing 98

User Testing Product Research UX Research Software 98

Mind the Product

APRIL 1, 2020

Instead, and as part of Mind the Product APAC, I want to talk about leveling up product culture in your region – wherever you are in the world and regardless of the product community you find already to be in place. My hope is that you’ll find something in our story to inspire you as you grow your own product community.

Product Research 179

Product Research Events Customer Experience User Testing 179

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. As product owners?

User Testing 101

User Testing Product Research Presentation Research Software 101

Userzoom

APRIL 23, 2020

Director of UX Research at UserZoom – was kind enough to answer them. Question: My company understands the value of UX and does support research. However, the pattern seems to be that they launch something quickly without any up-front human research, which then goes awry. Webinar On-Demand. Answer: Lovely question.

Webinar 83

Webinar Product Research User Testing UX 83

Mind the Product

NOVEMBER 30, 2017

Or you set up a coffee with a cool product manager or designer you know. Then you head to a conference where you see 1500 other product managers from all over the world. The career (and job) of a product manager is one of finding commonalities, patterns and lessons. Mind the Product Training. What did we learn?

Product Management 150

Product Management Product Manager Management Management 150

Usersnap

JANUARY 25, 2021

While it’ll never likely get rid of every store on the block, there may be some customer groups and product types that shift online and never look back. One survey notes that 75% of people have tried new brands or shopping methods, and the majority plan to continue these new habits. Consumer habits and changes.

User Testing 86

User Testing Product Research Data Visualization Customer Feedback 86

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Accessibility and Your Product. Introduction.

Reporting Tools 172

Reporting Tools Research Software Product Management Product Manager 172

Mind the Product

JANUARY 11, 2019

In this #mtpcon London talk, Sally Foote of Photobox had us consider that most product managers don’t work on greenfield products that allow them to design minimum viable services. She says it is possible to create quality products in this situation – but it means thinking differently from a West Coast startup.

User Testing 174

User Testing Product Research Startups Branding 174