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What we shipped: 2018 year in review

Intercom, Inc.

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. In 2018, we set out on our own path to make our mark where we felt others had fallen short. Read on to hear more about what we shipped in 2018: . We strive to let our product do the talking.

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Mobile Customer Response Rates Grew by 20% Last Year: New Data from our 2018 Benchmark Report

Alchemer Mobile

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years. That’s 20% growth year-over-year.

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2018 on Inside Intercom

Intercom, Inc.

Here is our collection of the Inside Intercom highlights from 2018. Here are a few sites we built to shed light on what we learned: The History of Messaging. The post 2018 on Inside Intercom appeared first on Inside Intercom. What can we do different and better in the year ahead? The best of the blog. Keeping Business Personal.

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The Evolution of WhatsApp

The Product Coalition

Transforming communication with instant messaging. Its journey from a modest messaging app to a global giant in instant messaging has been nothing short of remarkable. They wanted to create an app that would allow users to send text messages, images, videos, and other media, without the need for expensive SMS plans.

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Using Data and Messaging to Drive Product Activation

Speaker: Ruben Ugarte, Founder, Practico Analytics

How to track the impact of your messaging efforts. October 18, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT In this session, we'll cover: Techniques for measuring improvements to your onboarding process. Balancing qualitative and quantitative data for the whole picture.

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Top 5 Software License Compliance Stories of 2018

Revulytics

Google’s top searches of 2018 included the World Cup, unicorn cakes and 1980’s fashion. Here’s a look at our top picks for software license compliance-related stories in 2018. April 23, 2018. Related Reading: Under Armour Offers Lessons on Leveraging In-App Messaging for Risk Management ). Can you recommend a GDPR expert?

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Healthcare UX Trends – Design Challenges Worth Taking In 2018

UX Studio: Product Management

Keeping these in mind, let’s check out what UX trends in healthcare we can catch in 2018! Messaging or video-chatting makes everything easier for both parties; the patient gets answers without having to actually go anywhere, and it saves time for the doctor as well. The future arrives in 2018. Wearables and Data Visualization.

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Hooked - How to Build Habit-Forming Products

Speaker: Nir Eyal, Author of Hooked: How to Build Habit-Forming Products

Through consecutive “hook cycles,” these products reach their ultimate goal of bringing users back again and again without depending on costly advertising or aggressive messaging. July 11, 2018 11:00 AM PDT, 2:00 PM EST, 6:00 PM GMT Hooked, the book, is based on Eyal’s years of research, consulting, and practical experience.