Melissa Perri

JANUARY 4, 2020

Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy." 2018: "Can you teach people how to do MVP experiments?

Data Visualization 388

Data Visualization User Testing Research Software Feedback Software 388

Pragmatic Marketing

DECEMBER 10, 2017

Even though it was frustrating, I understood why the software vendor was trying to gather customer feedback—to help with 2018 planning. This was also a one-off email request, which meant that gathering product feedback was seen as an isolated event as they headed into 2018 product planning. It was not all bad though.

User Testing 70

User Testing Customer Feedback Feedback Software Customer Experience 70

Gainsight

NOVEMBER 13, 2018

In case you missed it, or just want to relive the magic, we’ve summed up some memorable moments and takeaways from Pulse Europe 2018. A popular theme at Pulse Europe 2018 was CS > CSM. 87% of Pulse attendees say that CS will have a high positive impact on their ability to reach business and customer outcomes.

Customer Experience 68

Customer Experience Product Research Certifications Data Visualization 68

The Product Coalition

JULY 17, 2018

Retail sites recommending ‘products you may like’ and ensuring that the checkout process for customers is as frictionless as possible are all designed to drive monetization of a digital experience.

User Testing 71

User Testing Customer Experience Product Management Product Manager 71

UX Studio

DECEMBER 14, 2023

Fun fact: UX Folio reached the 100 paying users milestone in 2018, October. 2018: Rapid growth As the team grew, we needed more space and also more structure. We moved to a new office and introduced the Studio Lead position as a full-time professional support for the researchers and designers on the team.

Research Software 90

Research Software UX Feedback Software User Testing 90

UX Planet

FEBRUARY 2, 2024

We will examine concrete use cases as well as ethical considerations to ensure a positive future. Solid governance, careful oversight, and intentional design will help ensure positive outcomes. We will explore how these emerging technologies could revolutionize user research in the coming years. Physical Review Letters, 125(4).

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User Testing Research Software Product Research Artificial Inteligence 76

UX Planet

JANUARY 11, 2024

Consider the infamous redesign of Snapchat in 2018, which led to a user uproar and a significant drop in user engagement. ? Lost Revenue Opportunities: Positive user experiences directly correlate with increased conversion rates. Poor User Satisfaction: Neglecting UXD often results in convoluted interfaces that frustrate users.

User Testing 59

User Testing Customer Satisfaction Research Software Product Research 59

The Product Bistro

DECEMBER 7, 2018

As I have settled into a permanent (well, as permanent as any position is) role, the Product Bistro languished. In early 2018, I realized that I didn’t need to advertise my services, as I really didn’t have the spare time it would take to keep it fresh. Not much came of it until this year.

Data Visualization 195

Data Visualization Advertising Dashboard Reference 195

Lenny Rachitsky

APRIL 11, 2024

Before moving into venture capital, he played a crucial role as VP of Product and Design at Dropbox, guiding the company until its IPO in 2018. Prior to Dropbox, Todd led product management for Twitter’s Content and Discovery teams after selling his startup, Cover, to Twitter in 2014.

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User Testing Framework Product Marketing Marketing 98

Mind the Product

JANUARY 3, 2020

We launched in 2013 and redesigned the app in early 2018. billion visually impaired or blind people (October 2018). There have been some positive moves in recent times, in part driven by legal requirements, and big tech companies now have accessibility officers and accessibility teams. The Approach. It was a big decision for us.

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Data Visualization User Testing Customer Experience Product Research 143

Alchemer Mobile

APRIL 25, 2019

HotelTonight then takes the opportunity to not only respond to the positive comments, but to share more about the feature for others who may be curious. Note on methodology: This report includes data from over 800 unique Android and iOS apps across all app categories, from January 2018 to December 2018.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Intercom, Inc.

FEBRUARY 11, 2019

While most feedback was positive, there were some customers who felt it was too expressive or not professional enough for their business. Cody Keith (@codykeith) October 9, 2018. — MODassic (@modassic) August 1, 2018. ” Beyond the positive reaction, the results we saw were staggering. — ???????

User Testing 158

User Testing Feedback Software Customer Experience Customer Feedback 158

Melissa Perri

OCTOBER 4, 2018

In late March of 2018, Shelley Perry of Insight Venture Partners reached out to me about an opportunity. Product is the only position that touches everything across the organization and helps pull it together to create a compelling offering for its customers. Little did I know that would soon become a reality.

Data Visualization 120

Data Visualization Leadership Customer Feedback Education 120

Business of Software Conference

AUGUST 11, 2023

Greg Baugues Business of Software USA 2018 Watch the Talk Greg not only highlights the realities of mental health challenges but also offers actionable insights on what we can all do to foster a healthier and more supportive environment. Subscribe for new talks, episodes, and events Unsubscribe any time.

Events 40

Events Positioning Books Strategy 40

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

Finance 147

Finance Feedback Software User Testing Research Software 147

bpma ProductHub

FEBRUARY 4, 2018

On January 23rd, Pragmatic Marketing hosted a webinar entitled “Six Ways Product Management’s Role Will Change in 2018.” But Butzow and Boduch posited that the PM and PO functions can rarely be performed by the same person effectively. And we’re not alone. In case you missed it, a full replay is available here.

Product Management 171

Product Management Product Manager Customer Experience Differentiation 171

Business of Software Conference

MAY 15, 2019

In fact one of the guys that we used to create a remix for the bands he progressed by himself and he’s now in a position where. And then I think I was in a position where again wondering what to do next. We were in a position where. A difficult position of decline. They’re not exactly mainstream. So more fail.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Alchemer Mobile

JUNE 20, 2019

Businesses lost $75 billion in 2018 because of poor customer service. Now that we’ve established that you won’t be able to save yourself from negative feedback (nor should you try to do so), it’s important to mention that you can always balance the scales with positive reviews. Show Your Customers You Care.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

The Accidental Product Manager

FEBRUARY 5, 2024

Older consumers have power in numbers: in 2018, there were 52 million Americans over the age of 65, a figure that will nearly double to 95 million by 2060. This is the position that the Peloton product managers found themselves in just before the pandemic hit. Subscribe now: Click Here!

User Testing 104

User Testing Customer Experience Product Management Product Manager 104

Mind the Product

NOVEMBER 21, 2018

In January 2018, we moved forward to create our third full-day workshop on the much-anticipated topic of Metrics and Analytics. It’s a Herculean task – which I began alone – and I began learning straight from the start. However, because of the size and complexity of this topic, I rather lost the plot on the creation process.

User Testing 103

User Testing Product Research Testing Data Visualization 103

bpma ProductHub

DECEMBER 28, 2017

As we gear up for 2018, here’s a look back at the past year with Boston Women in Product! – and positioned our organizing crew for great success in the future. Boston Women in Product 2017 Year in Review: By Emera Trujillo. 2017 has been an exciting year for Boston Women in Product. By the numbers.

Technical Review 170

Technical Review Events Workshop Technology 170

Alchemer Mobile

AUGUST 22, 2019

On the other hand, seventy-one percent of respondents said a four-star or five-star app store rating of a well-known brand positively impacts their view of the brand as a whole. The volume of star ratings for iOS grew by 126 percent on average from 2017 to 2018 , along with a median increase of 97 percent.

Feedback Software 131

Feedback Software Research Software User Testing Customer Feedback 131

The Product Coalition

APRIL 3, 2023

Most common friction comes from the regular team meetings that can be all over the place for historical “that was the only slot that worked for everyone back in 2018” reason. But if that effort gets you 2 hours back each week, you will be net positive in a few weeks and save 8 hours every month going forward.

Product Management 177

Product Management Product Manager Workshop Management 177

freshtrax

JUNE 11, 2019

Top 10 Japanese tech companies by capital value (November 2018). One interesting thing we can see here is the rise of Sony, also seen in the Top 10 Largest Japanese Companies in 2018. Top 10 Japanese tech companies by the size (November 2018). Revenue in Yen. Revenue in USD. SoftBank. ?1,065.5 NTT Docomo. ?991.9

Technical Review 93

Technical Review Reporting Tools Research Software Data Visualization 93

Product Management Unpacked

APRIL 3, 2020

According to a Gartner report “How to Cultivate Effective ‘Remote Work’ Programs Refreshed 14 May 2019, Published 16 January 2018,” three of the four key challenges are: Mutual lack of trust undermines good remote work intentions. However, when you make too many withdrawals, you empty your account of trust and goodwill.

Weak Development Team 163

Weak Development Team Banking Product Management Product Manager 163

Product Management University

JANUARY 30, 2018

The B2B Product Manager Magazine January 2018 is now available. We’re kicking off 2018 with a discussion on product success metrics and a viewpoint that there’s only one critical metric that’s important over the long term. If you routinely hit that one, all the others will take care of themselves.

Demo 113

Demo Definition Magazine Product Management 113

Intercom, Inc.

MAY 19, 2021

So in late 2018, Team Datastores was created, initially with a fairly conservative area of responsibility. The positive impact we had on engineering was readily apparent, which led to more investment in the core technologies area. It wouldn’t be an operations team, as such – the product teams would still own their infrastructure.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

The Product Coalition

MARCH 15, 2021

In 2021, React will not lose its leading position, and we will continue to create convenient and efficient apps using it. In 2018 Facebook released the first version of GraphQL. The developers also speak positively about this technology. Want a React app? One more JavaScript framework that is going to be a 2021 trend is Vue 3.0.

Development 187

Development Data Visualization Framework Technology 187

UX Studio: Product Management

NOVEMBER 5, 2018

So we’re going to revisit the hottest topics of late 2018 and predict the UI design trends of 2019. What has happened in 2018 so far? So without further ado, these UI trends of 2018 will likely hang on in 2019 as well: UI Trends 2019 #1: Typography and storytelling. Now, the year is coming to an end AGAIN! Can you think back?

Research Software 111

Research Software Feedback Software User Testing Customer Experience 111

Intercom, Inc.

MAY 18, 2018

We’ve since scaled to more than 35 in Dublin the past 2 years – and 110 globally in the first half of 2018. We’re in a position now where we can hire people who have potential and match our values, but who need a nurturing environment. We will continue to grow at lightning speed over the next few years.

Strategy 222

Strategy Construction User Testing Customer Feedback 222

BrainMates

DECEMBER 1, 2021

Only five global leaders at the national level have ever identified as LGBTQ+ and just four occupy the CEO position of the largest US corporations. Beth Ford, appointed CEO of Land O’Lakes in 2018, is the first and only open lesbian to run a Fortune 500 company. Whether you agree with it or not, the data doesn’t lie.

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Reporting Tools Data Visualization Research Software Consulting 96

ProductCraft

AUGUST 3, 2018

Share Post: Monday, July 30, 2018. Monday, July 30, 2018. Tuesday, July 31, 2018. Tuesday, July 31, 2018. © 2018 Pendo.io, all rights reserved. Perspectives. ProductStack. Digitally Transforming Language, One Buzzword at a Time. By Tricia Cervenan – Aug. 6:32AM Local Time. Uber of Languages ………………….

Customer Experience 74

Customer Experience Feedback Software User Testing Customer Feedback 74

Product Management University

SEPTEMBER 21, 2018

The B2B Product Manager Magazine September 2018 is now available. A product vision is just as valuable to product, marketing and sales teams as it is to customers because it keeps the focus on customer value. This month we serve up a simple recipe for creating a product vision that resonates with everyone.

Vision 113

Vision Magazine B2B Blog 113

Business of Software Conference

JANUARY 6, 2020

Today 2018. And as an optimist that’s a problem for the good and the positive outcomes and use of technology. I think what’s much much better and puts you in a much better position of the ability to move fast with your customer is to get that machinery I was describing in place first. And that’s pretty cool.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Userpilot

JULY 24, 2023

Craft your product positioning statement. Decide on your product positioning statement Armed with the information from your market research, you’re now ready to craft your positioning statement. Good product positioning helps the customer understand your product and how it satisfies their needs.

Product launches 96

Product launches User Testing Product Research ChatGPT 96

Modus Create

FEBRUARY 24, 2020

In 2018, McKinsey published their Business Value of Design report summarizing how organizations with higher Design Index scores saw a correlation with higher revenue growth and, for the top quartile, higher returns to shareholders. About 90% of companies in their 2018 research aren’t fully realizing the full potential of their design teams.

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User Testing Product Research Customer Experience CTO 107