Mobile Customer Response Rates Grew by 20% Last Year: New Data from our 2018 Benchmark Report
Alchemer Mobile
FEBRUARY 21, 2019
Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. In 2018, companies reached out to 25% of their customer base ; on Android, the rate was 21% while on iOS, it was 28%.
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