The Product Coalition

SEPTEMBER 29, 2020

Everything was well and dandy, till, accusations of the algorithm being racially biased popped up in 2020. The 20% sometimes becomes your Differentiator. Innovative features tend to get copied fast, differentiators rapidly becoming basics. How you handle your 20%, hence could differentiate your product.

User Testing 142

User Testing Customer Experience Product Research Differentiation 142

Alchemer Mobile

JANUARY 21, 2021

eCommerce sales reportedly increasing by more than 30 percent in 2020. The thing that differentiates BOPIS from some of the other innovations and processes developed out of necessity during the pandemic is this: BOPIS is not going away. The way in which people shop has fundamentally changed, with U.S.

User Testing 182

User Testing Customer Experience Customer Feedback Research Software 182

Intercom, Inc.

NOVEMBER 5, 2020

Looking at these photographs today, they feel like a particularly fitting metaphor for the state of the store in 2020. So what’s the differentiating factor between the malls and stores that are thriving and the ones that are getting snuffed out?

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

Haines-Group

DECEMBER 28, 2023

This range has been confirmed by a number of studies including: A simple method to assess and report thematic saturation in qualitative research , PLos One 2020, in which researchers concluded that: “…typically 6–7 interviews will capture the majority of themes in a homogenous sample (6 interviews to reach 80% saturation).

Customer Feedback 78

Customer Feedback User Testing Customer Experience Product Research 78

Product Management Unpacked

APRIL 27, 2020

The Great Lockdown (March 2020-?). We are no longer in growth mode, it’s not about competitive differentiation to win new deals; it is about customer retention to keep subscriptions and renewals coming in. The Gulf War Recession: (July 1990 – March 1991). The 9/11 Recession: (March 2001 – November 2001). So be prepared.

Product Management 158

Product Management Product Manager Management Management 158

Intercom, Inc.

MARCH 28, 2022

They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

APRIL 8, 2022

Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. In 2020, Prowly was approached by Semrush and was soon acquired by them. Differentiating from the competition. In Prowly’s case, its differentiating factor was the price.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Mixpanel

SEPTEMBER 21, 2023

Under Sir Jack, I felt so much more free to talk about some of my more insane ideas, like GameStop back in October of 2020. But if you’re going to build a differentiating social network, it really has to be at least a 10x or 20x differentiator. A WallStreetBets post from Sir Jack leading up to the GameStop short squeeze.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Roy Madden

MAY 27, 2021

Started using Feedly Cybersecurity: 2020. Leo recognizes most of these names as companies, so he can differentiate if an attack is about Amazon (company) vs. Amazon (the river), for example. This Feedly for Cybersecurity client has graciously allowed us to share their story on the condition of anonymity. Client names have been changed.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

Innovatemap

NOVEMBER 4, 2020

2020 has become a digital-forward year for your business, which has been easy for some but riddled with challenges for many. It’s 2020, the year to look, talk, and act like a digital-savvy company people want to do business with. Your key differentiators, benefits and value props may have changed. Where to get started.

Product Marketing 52

Product Marketing Marketing Differentiation Messaging 52

DemandMatrix

MAY 26, 2020

Q2 2020 will go down in the history books as one of the most challenging environments for B2B sales. What is clear is that your carefully crafted 2020 revenue plan evaporated in March. Your 2020 ICP probably includes some sectors which have stopped purchasing and omits alternative green shoots.

Data Visualization 52

Data Visualization Marketing B2B Healthcare 52

Antwak Blog

APRIL 9, 2021

This ingrained behaviour needs to be consciously differentiated and changed when it affects hiring or promotions. It is difficult to gulp the fact that gender gap still exists in India even in the year 2020. According to the Gender Gap Index 2020, there is a 19% gap between men and women with regards to compensation.

Customer Experience 52

Customer Experience Workshop Differentiation Positioning 52

Split

MAY 22, 2020

Keep in mind canaries are not a good idea when you are rolling out multiple features – save that for feature flags so that you will be able to differentiate where an issue is occurring and with which feature. — Talia Nassi (@talia_nassi) May 21, 2020.

User Testing 111

User Testing Customer Experience Software Developers Software Development 111

Business of Software Conference

SEPTEMBER 1, 2022

since 2020 Q1 (Pre-covid). Enterprise pricing does not always mean a radically different product at first but a differentiated product with different levels of service, customization, integration and capability had to be built to meet the demands of the new customer base. Shopify Plus has grown ~2x (!!) From ~14,000 to ~27,000.

Enterprise 52

Enterprise Customer Experience User Testing Differentiation 52

Mind the Product

NOVEMBER 28, 2019

Every relationship where you help people initially has a power differential. Let’s think of products as a differentiated delivery mechanism of some value exchange. Be sure to see what he has to say at MTP Engage Manchester in February 2020! Who has the power? I enjoy product.

CTO Coach 130

CTO Coach Analytic Tools Fractional CTO Research Software 130

The Product Coalition

JANUARY 4, 2021

The key to understanding which level you are at lies in understanding where your differentiation is?—?at an executive’s guide to strategic product management is waiting for you at www.ganotnoa.com/ebook Originally published at [link] on December 30, 2020. You need to understand the market and act accordingly.

Education 153

Education Marketing Weak Development Team Advertising 153

Amplitude

DECEMBER 18, 2020

When they spoke with over 350 product development leaders for Amplitude’s 2020 Product Intelligence Report , they found that 44% of the companies we surveyed grew by at least 25% by using product analytics as a part of their growth strategy. Adience’s research highlights the power of product analytics.

Data Visualization 116

Data Visualization Analytic Tools User Testing Product Research 116

The Product Coalition

OCTOBER 28, 2019

One of CarMax’s core values is “We Put People First,” and we believe the only way to create a differentiated and impactful customer experience is to see this experience from the perspective of the customer. Digital Second’ what are your thoughts on products role to leverage the voice of the customer to build impactful product experiences?

Product Strategy 60

Product Strategy Strategy Customer Experience Finance 60

Centercode

NOVEMBER 14, 2019

By 2020, 1 in 5 Americans will have “cut the cord” on cable. ” Differentiators like up-to-date content and the volume of available content aren’t far behind, with almost 95% of consumers reporting that these are high on their list of considerations.

Reporting Tools 63

Reporting Tools User Testing Telecommunications Research Software 63

Mixpanel

JUNE 23, 2020

And it’s the answers to those questions that allow businesses to build the kind of engaging experiences that people have come to expect in 2020. In fact, customer intelligence agency Walker has predicted that “experience will overtake price and product as the key brand differentiator by 2020”.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

And it’s the answers to those questions that allow businesses to build the kind of engaging experiences that people have come to expect in 2020. In fact, customer intelligence agency Walker has predicted that “experience will overtake price and product as the key brand differentiator by 2020”.

B2B 52

B2B User Testing Research Software Product Research 52

ProductPlan

FEBRUARY 18, 2020

It’s a superset of the product vision , goals, target markets, differentiators, and initiatives. In our 2020 product management survey , the most common metrics used to determine product success were business metrics (34%). Learn more about the current state of product management in the 2020 Product Management Report.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Pragmatic Marketing

JULY 18, 2018

When the CCPA goes into effect in January 2020, it will be the most stringent and far-reaching consumer privacy regulation in the United States. Despite these differences, organizations that already comply with GDPR will be better prepared for CCPA compliance in January 2020. How to Prepare for CCPA.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Pragmatic Marketing

JULY 18, 2018

When the CCPA goes into effect in January 2020, it will be the most stringent and far-reaching consumer privacy regulation in the United States. Despite these differences, organizations that already comply with GDPR will be better prepared for CCPA compliance in January 2020. How to Prepare for CCPA.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

freshtrax

JUNE 28, 2022

It is often difficult to differentiate between apps at a glance due to their large, bold headlines in rounded sans serif typefaces and minimal black-and-white interfaces with lots of negative space. However, Apple differentiates itself through interoperation with other devices, a more sophisticated UX, and immense brand power.

UX 52

UX Research Software Customer Experience User Testing 52

Revulytics

DECEMBER 12, 2019

By 2020, more than 40% of all data and analytics projects will relate to an aspect of customer experience. Besides monetization opportunities, the benefits of understanding customer usage can become a powerful source of competitive advantage ” (Understanding Software Usage: Are Customers Finding Value in Your Application?). vs. 55.3%).

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

BrainMates

FEBRUARY 12, 2020

Updated February, 2020. How to differentiate your Product. As a Product Manager I love the words “market-driven” They have purpose and connotations of real market intelligence (“customer-centric” sits in the same bucket). These words describe not only the end-product but also how we got there. When to bring it to market.

Marketing 59

Marketing User Testing Research Software Product Research 59

Bain Public

NOVEMBER 29, 2020

Metro Media , a leader in local media solutions and the largest independent publisher in Quebec, was first introduced to Bain Public in the summer of 2020. The goal with Metro Media is to use geo-data and their hyper-local content coverage in combination with urban mobility as a differentiating factor from competitors.

Transportation 52

Transportation Feedback Software Customer Experience Leadership 52

BrainMates

DECEMBER 12, 2019

Both Products help their stakeholders to fulfil their human and societal aspirations: Humanitix is a social impact enterprise that differentiates itself by offering 10% of the profits from its ticketing platform to charity. Spots are limited so please RSVP by 3 February, 2020.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Gainsight

APRIL 13, 2020

Gainsight PX Product Analytics Aggregated Stats Q1/2020. Reduce friction by aligning your product offering and GTM with a land & expand motion, differentiate by usage level as a gateway to value-added features that can purchase based on growing needs and product expansion strategy. Conclusion.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52

Intercom, Inc.

JULY 29, 2021

Well, at the beginning of 2020, no one had the playbook for that. Kieron: I know you started there in January 2020, just enough time to get settled into the role, understand the product, understand, I suppose, the vision for the future, and then the pandemic hit. And so, Mark Rudden and his team had to figure it all out by themselves.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Product Solving

AUGUST 26, 2020

5:39 PM ∙ Jul 26, 2020 108 Likes 11 Retweets Building products is, indeed, all about friction. Define your biggest differentiator, 3. What is your differentiator? Knowing what your biggest differentiator should help you find places that you want frictionless. Go back to your product goals, 2. Think like your users.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

BrainMates

MARCH 23, 2020

In March 2020, Marty logged in for an hour-long, live-streamed Q&A session with Product Women Sydney, hosted virtually by Brainmates Co-Founder & CEO Adrienne Tan. Not differentiating qualitative and quantitative techniques and not knowing when to use each. Using the wrong prototype for the job. Heads of Product coaching tips.

Product Research 64

Product Research Product Management Product Manager Research Software 64

Amplitude

JANUARY 23, 2020

By the start of 2020, Amplitude users had logged more than 23 trillion actions in our platform. That means that data governance—and the assurance of tracking accurate and usable data—becomes your competitive differentiator in creating the best customer experiences. The Amplitude team can relate.

Data Visualization 58

Data Visualization Government Analytic Tools Feedback Software 58

Intercom, Inc.

NOVEMBER 3, 2022

I think one point of differentiation in how we’ve built the surfboard team is it’s become really design-led. Starting at the end of 2020, as these ways of working in the world have changed, Surfboard intended to be and is now the de facto tool for managing a remote team. Was there a lot more to do? Natasha: For sure.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Gainsight

NOVEMBER 18, 2019

So, with 2020 around the corner, many business leaders and customer success practitioners are considering how to raise their game in the New Year. As more B2B companies make CX a priority, it becomes harder to differentiate—unless you are continuously evolving and maturing your programs. Ensure you have “real” buy-in.

B2B 8

B2B Customer Experience Data Visualization Feedback Software 8

The Product Coalition

JANUARY 20, 2020

an executive’s guide to strategic product management is waiting for you at www.ganotnoa.com/ebook Originally published at [link] on January 16, 2020. I got the impression that Yaniv prefers being surrounded by men than by women all day long. My free e-book “Speed-Up the Journey to Product-Market Fit”? —?an

Technical Review 78

Technical Review User Testing Customer Experience Feedback Software 78