Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. Below are key metrics apps in the Finance category should aim for in 2020. This is our fifth consecutive year conducting this research.

Finance 147

Finance Feedback Software User Testing Research Software 147

Alchemer Mobile

MAY 7, 2020

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. Download our 2020 Benchmark Report for food and drink brands.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

The Product Coalition

MAY 29, 2020

Then, you can use the credential and authoritative voices of thought leaders who already have big circles of influence and can help you spread your brand message. However, interactive content means a lot for B2B marketing success in 2020. Use Visually Rich Content The visual constituent is essential in digital B2B marketing of 2020.

B2B 78

B2B Marketing Data Visualization Research Software 78

Alchemer Mobile

APRIL 12, 2022

The mobile investments teams made to Travel apps in 2020 paid off in 2021, fast-tracking the comeback Travel brands desperately needed after a year of uncertainty and low engagement, particularly in Transportation and Hospitality and Tourism. “When customers interact with our world-class employees, their satisfaction skyrockets.

Travel 261

Travel User Testing Research Software Feedback Software 261

Product Innovation Educators

MAY 18, 2020

After hosting the 2020 virtual summit for product managers and product VPs, I’ve been asked many times for my lessons learned: what made it great, what would I do differently, what advice I have, what I learned about launching a product, etc. Email and social media messages planned ahead of time. Co-promoters. Upgraded server.

User Testing 118

User Testing Research Software Feedback Software Reporting Tools 118

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. News apps did, however, respond to many fewer inbound messages than other apps (17% vs macro average of 72%) mostly due to how much trolling they receive about the news itself rather than their product; those messages are not typically responded to.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great. But we aren’t hiring!

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

Alchemer Mobile

AUGUST 12, 2021

Personalizing in-app experiences centers on delivering the right message, to the right person, at the right place, and at the right time within the app. Right message: Is your message relevant and helpful? Right person: Are the right customers seeing your message? Message centers. Love Dialog. Rating prompts.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

freshtrax

FEBRUARY 7, 2020

SF Pitch Night 2020: Think Global, Pitch Local was a great night for up-and-coming startups to showcase their innovative ideas, products, and services. SF Pitch Night 2020 is a bridge between startups and like-minded individuals from the Bay Area and Japan. Who won at SF Pitch Night 2020? NKN (@NKN_ORG) January 31, 2020.

Software Review 66

Software Review Startups Systems Review Data Visualization 66

Alchemer Mobile

APRIL 13, 2021

Digital shopping exploded in 2020, with an increase in both consumers and usage. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages. star rating, and had 1,223 reviews.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 21, 2021

Education was one of the hardest hit industries in 2020. Education apps saw some of the worst retention rates in 2020, especially in annual retention (4% compared to the macro average of 35%). Surveys and Messages. 2021 Engagement Benchmarks for Education Apps. Let’s start with the bad. Popular Phrases.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Userpilot

DECEMBER 2, 2019

With 2020 fast approaching, now’s the perfect time to make sure you’re using the right tools for the job. We’re going to look at the five best customer success tools for 2020. The best part, however, is that your CS team can then improve your in-app messaging. There are a lot (and we mean a lot!)

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Amplitude

JANUARY 29, 2021

In 2020, digital products became essential to how we lived, worked, played, watched, learned, and connected. In 2020, we made major investments in core analytics, reimagined our data governance tools, and laid the foundation for personalization at scale. This is just the beginning of what’s ahead for Amplitude. Conversion Drivers.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

The Product Coalition

MARCH 4, 2024

Transforming communication with instant messaging. Its journey from a modest messaging app to a global giant in instant messaging has been nothing short of remarkable. They wanted to create an app that would allow users to send text messages, images, videos, and other media, without the need for expensive SMS plans.

Analytic Tools 119

Analytic Tools Data Visualization Customer Experience User Testing 119

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. There was a 9% increase in the number of surveys sent in 2021 from 2020.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

APRIL 2, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Unfortunately, Healthcare apps had low retention rates in 2020. Surveys and Messages.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

eG Innovations

FEBRUARY 17, 2020

OK, probably not what you have been thinking as the clock struck midnight, but it should be part of your professional goals for 2020. This is where monitoring products will look to continue innovating in 2020. They are still there and available, although they will be End of Maintenance in March 2020 and End of Life June 2020.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Message centers. Make each message count. Make each message relevant.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

The Product Coalition

MARCH 11, 2024

According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment. But here’s the nudge: Duolingo offers pre-written ‘nudges’ — short messages you can send to your leaderboard partner.

Research Software 117

Research Software Reporting Tools Artificial Inteligence Customer Experience 117

CardBoard

JANUARY 12, 2020

One way to build a communication channel for your customers is to use an in-app messaging platform. The post Three trends for 2020 appeared first on CardBoard It. According to a survey by Alpha, 86% of Product Managers admit that they don’t spend enough time talking to end users of their products. How do we talk to customers?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. In 2020, the results were no different. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

SEPTEMBER 24, 2020

In the rush to adapt to our new mobile-first world in 2020, many healthcare organizations had to quickly build out mobile apps to connect patients with providers from home. Use a Message Center for Rescheduling, Canceling, and Questions. But it doesn’t have to be that way. Ensure Mobile App Basics are Covered.

Feedback Software 195

Feedback Software Healthcare Development User Testing 195

Alchemer Mobile

MAY 19, 2020

Want to see more 2020 benchmarks for surveys, messages, ratings and reviews, and more? Download the master 2020 Benchmark Report or the specific report for your individual category. However, winning brands regularly iterate on what the right “mobile moment” and communication loop looks like for them. Retail & Shopping.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Alchemer Mobile

FEBRUARY 18, 2021

Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. For example, if someone uses your mobile check-in experience, send them a message a week later thanking them and then asking how you can improve. Again, this makes it more personal and less transactional.

Travel 230

Travel Feedback Software User Testing Strategy 230

Intercom, Inc.

MAY 25, 2021

Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Here’s why customers and support teams have turned to messaging as their channel of choice over the last year. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Intercom, Inc.

DECEMBER 5, 2019

We’ve often said that the key to engaging your customers is to send the right message to the right person, at the right time. Take this 10-minute survey to let us know exactly what you need from our content to help you excel at your job in 2020. The same is just as true about our content. This isn’t a vanity exercise.

User Testing 156

User Testing Customer Feedback Messaging Customer Experience 156

Alchemer Mobile

APRIL 9, 2020

Download the 2020 Mobile App Engagement Benchmark Report. See the full 2020 report for more information on general benchmarks and other category-specific data. Below are the averages for Food and Drink app interaction and response rates, surveys, and in-app messages. Why are more people leaving reviews?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. Proactive engagement.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Alchemer Mobile

MAY 6, 2021

One size did not fit all for Personal Services apps in 2020. Because such a high number of consumers in this category shifted emotions in 2020, there is a big opportunity for brands to help proactively influence the outcome. Surveys and Messages.

Data Visualization 147

Data Visualization Reporting Tools Feedback Software User Testing 147

Alchemer Mobile

JUNE 24, 2020

As a result, 2020 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. To help you formulate your strategy, here are five ways product managers can re-focus on their mobile customers , backed by data from our 2020 Mobile Engagement Benchmark Report.

User Testing 227

User Testing Customer Experience Customer Feedback Feedback Software 227

The Product Coalition

FEBRUARY 26, 2021

2020 will go down in history as the year that brought the world to its knees with COVID-19 and the millions that fell to the virus. For small business owners and entrepreneurs, 2020 emerged as a new learning curve. For small business owners and entrepreneurs, 2020 emerged as a new learning curve. heralded as a year of promise?—?will

User Testing 114

User Testing Marketing Research Software Entertainment 114

The Product Coalition

MAY 11, 2021

In March 2020, due to the covid outbreak, Aircall’s employees started working remotely. And don’t find excuses not to communicate when you have an uncomfortable message to share. Another thing to remember is that communication is not always about sharing a message top down.

Leadership 185

Leadership Feedback Software User Testing Customer Feedback 185

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Alchemer Mobile

APRIL 21, 2020

Response and interaction rates – specifically regarding mobile surveys and messages. If you’re interested in diving into our larger full-length 2020 report , you can see benchmarks across categories compared as well as cumulative data. The top ten popular phrases with sentiment distribution. Average app review volume.

Finance 147

Finance Travel Research Software User Testing 147