Userpilot

JANUARY 26, 2022

SaaS analytics is the process through which SaaS businesses collect and analyze data about customer engagement across all touchpoints in the user journey. Data-driven decisions are more likely to help you reach your revenue goals and improve customer loyalty. Where they are experiencing friction.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 98

Customer Experience Customer Feedback User Testing Data Visualization 98

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. UX KPIs are of two types: behavioral (what your users do) and attitudinal (how your users feel and what they say).

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

UX Planet

JANUARY 29, 2025

Usability testing : Observing users in real-time to identify pain points and opportunities. For example, in the FinTrack case study, qualitative data was gathered through user interviews to address specific pain points like real-time investment updates and simplified expense categorization.

Data Visualization 95

Data Visualization Framework UX User Testing 95

Userpilot

NOVEMBER 29, 2022

An ecosystem in SaaS is a group of related apps, 3rd party components, and content that seamlessly work together to solve user pain points. Ecosystems allow companies to better satisfy user needs and improve user experience. Templates allow companies to showcase their products and onboard customers quickly.

Customer Experience 98

Customer Experience User Friction Technical Advisors Education 98

Userpilot

MAY 10, 2022

Are you struggling to retain customers for long? In addition, you’ll also learn how to calculate churn for your SaaS and see the three main reasons why SaaS customers stop interacting with your product and what you can do to prevent that. Exit surveys are great for finding out why customers are leaving your tool.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. From 2019 to 2022, MENA and Indonesia saw over 100% CAGR, while India had a 66% CAGR. How might we streamline communication to improve customer satisfaction?

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Feedback Software 98

UX Studio: Product Management

JANUARY 25, 2022

This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. We will be in touch with you shortly after the contact form submission to further discuss your challenges and come up with a custom solution for you! Choosing a design partner is an important step.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Userpilot

JUNE 30, 2022

For example, what is your customer retention rate this year compared to last year? You can use different metrics to measure different aspects of your business, such as marketing, customer success, and product management. It includes the free trial conversion rate , customer engagement score , and Net Promoter Score.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Intercom, Inc.

JANUARY 18, 2023

Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Today, let’s find out how you can leverage product success metrics to add more value for your users and drive retention. A successful product is not only a good product-market fit but also has high retention rates and customer engagement scores.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

DECEMBER 19, 2022

This is essential because your customers aren’t all the same; their needs change as they progress through your product. Read on to learn how to properly introduce users to your product and drive retention, loyalty, and revenue growth. It all begins when the customer signs up for your tool and has a continuous effect.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

DECEMBER 7, 2022

Revenue, marketing , sales, and customer success KPIs should be measured by different departments responsible for these functions. Six tips to improve KPIs in SaaS include: Using welcome screens and segmenting customers from the beginning to personalize the user experience. Notable examples are customer surveys.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 98

Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

UX Planet

SEPTEMBER 10, 2024

A McKinsey report found that brands with consistent design enjoy 33% higher customer loyalty. Reviewing your system for any discrepancies between platforms — like mobile versus desktop — helps ensure a seamless user experience. This keeps you informed of pain points as they arise, enabling quicker resolutions.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

UX Studio

JULY 27, 2022

Think of your website as a “bridge” between you and your customers. Thus, if there’re parts that don’t work right now, revamping your website can increase not only customer satisfaction but also the value of your business. 81% of the users think less of a brand if their website isn’t updated. Is the bounce rate too high?

User Testing 87

User Testing Data Visualization Product Research Analytic Tools 87

The Product HQ

FEBRUARY 1, 2023

One of the primary objectives of any product strategy is to meet customer satisfaction. As a group product manager, it is necessary to spearhead the user research (for example via focus groups) to identify opportunities for product improvement by soliciting feedback that in the end, helps to understand the customer needs.

Product Management 52

Product Management Product Manager User Testing Certifications 52

Mixpanel

MARCH 22, 2024

from 2022 to 2031. Product analytics makes it possible to identify trends and patterns in how users are engaging (or not) with their services, which can then be used to inform business decisions like adding or dropping product features or promoting sales and marketing strategies. billion by 2031, growing at a CAGR of 22.4%

Data Visualization 40

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 40

Userpilot

JULY 24, 2023

Userpilot empowers SaaS your product team to run in-app marketing campaigns, collect customer feedback, and analyze users’ interactions with your product. Thankfully, you can get all the data you need by speaking to your existing customers or those of your competition. Sample user persona. What is a product launch?

Product launches 98

Product launches User Testing Product Research Feedback Software 98