Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userpilot

MARCH 8, 2022

She specializes in product marketing, inbound – lead generation through content, videos, influencer marketing & brand marketing. The post Top 11 Female Product Management Influencers to watch in 2022 appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Intercom, Inc.

JULY 6, 2022

We started off the summer with a bang – hosting the Summer 2022 edition of New at Intercom and announcing three huge new product releases: SMS , the next-generation Inbox , and Custom Actions and Custom Objects in bots. Now you can map your sender address to the inbound address your customers contact you from.

Customer Experience 210

Customer Experience Data Visualization Reporting Tools Inbound 210

Product Talk

JANUARY 4, 2023

Reflecting on 2022: Measuring the Impact of Our Course Business. Let’s compare that to how we did in 2022. In 2022, we helped over 1,800 students get hands-on experience with the continuous discovery habits. In 2022, we helped over 1,800 students get hands-on experience. In 2022, I set more ambitious goals.

Product Research 163

Product Research Software Review Travel Books 163

Userpilot

JANUARY 10, 2022

In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022. Customer Success is a core growth driver for any SaaS business. No worries!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 1, 2022

Hubspot is a software provider specializing in sales, services, and inbound marketing. The post How To Design The Perfect Product Experience In 2022 appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. The team at Hubspot relies on high-quality content to keep its users engaged.

Customer Experience 98

Customer Experience Data Visualization Analytic Tools Feedback Software 98

Userpilot

JUNE 19, 2023

Gainsight’s 2022 report shows free trials involving PQLs had 2.8X Potential customers land on your website from the inbound marketing funnel and outbound marketing funnels. It’s also important to note that Gainsight’s 2022 Product-Led Growth Index report shows free trials involving PQLs had 2.8X

Research Software 98

Research Software Analytic Tools B2B Reporting Tools 98

Intercom, Inc.

DECEMBER 21, 2021

We increased our workforce to more than 800, and announced plans to grow to more than 1,000 in 2022. The Ultimate Customer Support Tech Stack for 2022. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. 15 best SaaS blogs you need to read in 2022. We have hand-picked the 15 best SaaS blogs you need to follow and read in 2022.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

MAY 19, 2021

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. Social Media. Ebooks, whitepapers, etc. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. You need to be able to manage inbound support volume, helping your customers find what they need without expensive human intervention as often as possible. The last year hasn’t been easy. Three, they are slow.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

NOVEMBER 17, 2021

In the same year of its launch, Saravana closed on 5 inbound enterprise customers for BizTalk360. The company also has an ambitious target of tripling its revenue within the next 2 to 3 years and would continue to work towards this goal in 2022. Anyone can sit down and build a product. A few things helped here. Conclusion.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Modus Create

MAY 5, 2021

There have been updates on meeting various compliances, and by 2022, HIPAA Compliance for health care and Financial service standards applicable in the US, Europe, and Australia will be supported. An interesting update to end this blog: Team 2022 will be in person and in Las Vegas. Looking forward to seeing you there next year!

Reporting Tools 81

Reporting Tools Data Visualization Customer Feedback Events 81

Userpilot

APRIL 6, 2022

You can also automate some parts of your inbound marketing strategy like email marketing using a tool like ActiveCampaign, support, or in-app guidance and communication using Userpilot. With Userpilot , you can automate your onboarding process and build engaging and personalized in-app experiences.

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

ProductPlan

SEPTEMBER 28, 2022

The marketing team, meanwhile, changes its approach to inbound marketing to be educational. OpenView’s 2022 Product Benchmark report stated that product-led companies are twice as likely to grow quickly (over 100% year-over-year revenue growth) than sales-led companies. Faster growth as your organization scales.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59

Intercom, Inc.

JULY 29, 2021

We have business development doing inbound and outbound. Now, I’d like to ask about your plans for the rest of 2021 and into 2022. There’s a lot of people having input into that. And because of that, it’s pretty detailed. So when it comes down to the customer-facing teams, we have a classic SaaS model.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223