2024 Customer Satisfaction Framework 
UX Planet
APRIL 19, 2025
His framework not only organized my chaotic thoughts on the subject, but fundamentally transformed my approach to designing AI-powered products. The Six Dimensions That Revolutionized My DesignProcess The framework proposed by Neves is structured around six fundamental principles, unfolding into 24 practical heuristics.
UX Planet
JUNE 1, 2025
Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. A mere 10% increase in UX development budgets can lead to an 83% increase in conversion rates UXCam,2024.
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People-First Product Leadership
NOVEMBER 5, 2024
Let’s revisit the framework. At the foundation, product sense begins as a blend of ‘art’ and ‘science’ With the rise of AI, the framework for achieving and maintaining product sense is evolving. This builds empathy and understanding of user needs. Track metrics reflecting user satisfaction (e.g.,
Product Innovation Educators
DECEMBER 9, 2024
Ranch and his own experiences running a bourbon distillery, Doug has developed a practical framework for transforming how each level contributes to innovation. The Three-Level Organizational Transformation: Creating a Culture of Innovation Through his work at Eureka! Doug has simplified complex innovation principles into accessible tools.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation.
UX Planet
JUNE 30, 2025
A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2
Modus Create
FEBRUARY 12, 2025
Every year, new trends, frameworks, and practices capture the industrys imaginationwhether it was no-code in 2024, Web3 in 2023, or serverless architecture in 2022. Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings.
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