Locked-In Syndrome: What we can learn from Boeing’s 737 Max decisions
APRIL 16, 2019
The 737 was Boeing’s best-selling product. Airlines knew the product well and bought it year after year. The common product disease , Locked-In Syndrome, had begun to set it. To get around this, they developed an automated anti-stall system (MCAS) to point the noise downwards when the plane risked stalling. It’s not just big, successful products and organizations that catch this disease?—?your your product could be catching this disease right now.