Userpilot

APRIL 23, 2023

The Pirate/AARRR framework focuses on metrics at different stages of the customer journey: Acquisition, Activation, Retention, Referral, and Revenue. Adoption: how many customers use the product regularly to solve their problems. Some teams also include user stories as well as customer benefits in their extended impact maps.

Onboarding KPIs 98

Onboarding KPIs Framework Product Management Product Manager 98

Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Feedback 98

Userpilot

APRIL 26, 2023

So we’ve collected onboarding UX examples from other companies to inspire you! TL;DR Onboarding UX is the design choices and the layout of the onboarding experience to help produce an excellent onboarding experience. What is onboarding UX? Why is onboarding UX important?

Customer Experience 98

Customer Experience UX User Testing Customer Feedback 98

Userpilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts. Lifetime value determines revenue potential from each customer.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 97

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions.

Feedback Software 94

Feedback Software Customer Feedback User Testing Analytic Tools 94

Userpilot

APRIL 27, 2023

As a product adoption platform, it also offers survey functionality to collect customer feedback. TL;DR Pendo surveys are forms that you can attach to Pendo Guides and use to collect customer feedback in mobile and web apps. You use them to collect actionable feedback to drive customer success. How good are Pendo surveys though?

Product Research 98

Product Research Feedback Software Customer Feedback Analytic Tools 98

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Feedback 95